Great customer service - the phone calls to keep me updated about what was happening with my car and the repair were really helpful and a stand out feature from this company. Even when there were del... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementLant Lane, Tansley, DE4 5FW Matlock, Derbyshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Following what was a traumatic experience with my new car, which was hit by another just days after delivery, repair was arranged by my insurance company with Fix Auto. Throughout the whole process I... Voir plus
L'entreprise a répondu
We were expecting to be without our car for quite some time having been told that delays in getting the necessary parts might occur. So we were pleasantly surprised to get it back three days after Fi... Voir plus
L'entreprise a répondu
I had a great experience with Fix Auto Matlock. My car had been repaired according to the high standards. Massive THANK YOU 🙏 to all hard working team who took care of my “baby” (my car) and Kerry s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Atelier de réparation automobile
- Atelier de carrosserie automobile
- Service de débosselage automobile
- Garage automobile
- Prestataire de transport automobile privé
Écrit par l'entreprise
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Écrit par l'entreprise
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Coordonnées de contact
Lant Lane, Tansley, DE4 5FW, Matlock, Derbyshire, Royaume-Uni
- 01629 582980
4,8
Excellent
242 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Happy Customer 😊
Excellent customer service, progress updates and extremely fast repair.
10 décembre 2025
Réponse de Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you for leaving us a 5Star review
We are delighted to hear we gave excellent customer service and your repairs were completed quickly.
Kind Regards
From all at Fix Auto Matlock
Exceptional service from the start
Exceptional service from the start. Great communication, pleasant and efficient.
28 novembre 2025
Réponse de Fix Auto UK - Fix Auto Matlock
Good Morning
We appreciate you taking the time to leave us a review. We are so happy to hear that you found our service exceptional.
Kind Regards
From all at Fix Auto Matlock
Réponse de Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you for taking the time to leave us a postive review
We are happpy to hear you found the staff nice
Kind Regards
From all at Fix Auto Matlock
Kerry is a Brilliant Customer Services…
Kerry is a Brilliant Customer Services Representative. Very cheerful and a good listener. Kept me informed all the way till car was finished. Thank You to the Bodyshop Employees, Fantastic Job.
You Have A Great Team 100%
Thank You All
20 novembre 2025
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you so much for taking the time to leave us a lovely review.
We are so happy to hear our Customer Services kept you up to date throughout the repair process and the repairs were fantastic
We will pass your kind comments onto all involved
Many thanks
From all at Fix Auto matlock :)
Workshop,pick up and drop off employees…
Workshop,pick up and drop off employees are very polite and helpful,kept me up to date with my repair process,repaired my car within the time frame and very understanding excellent all round.
14 novembre 2025
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon,
We appreciate your kind words and 5-star review! We're delighted that you were pleased with our team's politeness, communication, and the repair work.
Many thanks,
From all the team @ Fix Auto Matlock
Thoroughly professional
They kept in touch and made sure everything was arranged to my satisfaction. They booked me a loan car but when the man arrived he said he could repair my car on the drive there and then. An all round exemplary service.
14 novembre 2025
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon,
We're happy to hear that we the vehicle repair arrangements met your expectations. Thank you for your positive feedback.
Many thanks,
From all the team @ Fix Auto Matlock
Professional from start to finish
Professional from start to finish! Kerry was brilliant
13 novembre 2025
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon,
We're happy to hear that you had a wonderful experience. Thank you for sharing your positive feedback with us; we appreciate it.
Many thanks,
From all the team @ Fix Auto Matlock
My vehicle was booked in with FixAuto…
My vehicle was booked in with FixAuto Matlock through my insurance company, and I have to say what a great company all phone calls were polite friendly and very helpful. I took my vehicle in on the 21st of October and had a very economical Toyota Yaris while my car was being repaired.Kerri who was on the main desk kept me informed by emails and phone calls how long it would be before it was ready for me to pick up.
I went to pick my vehicle up on Friday 31st October and David checked the hire vehicle and then checked my vehicle before signing and handing over.
I must say it’s a very well run firm and they were all so helpful and friendly and Kerri on the main Desk is a star ⭐ so Thankyou.
21 octobre 2025
Avis spontané
Réponse de Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you so much for leaving such a lovely review.
We are so happy to hear that all our team were friendly and kept you informed on your repairs
We have passed your lovely comments onto all involved
It has been a pleasure helping you with your repair journey
Kind Regards
From all at Fix Auto Matlock :)
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you so much for leaving us a 5star review
We are happy to hear you found our service good and the staff friendly
Kind Regards
From all At Fix Auto Matlock
Organised well at the beginning
Organised well at the beginning, trying to get car back was a bit more difficult, repair wonderful
28 octobre 2025
Réponse de Fix Auto UK - Fix Auto Matlock
Good afternoon
Thank you for taking the time to leave us a review.
We are so happy to hear the repairs to your vehicle was wonderful.
I am sorry the delivery of your vehicle was delayed we had some staff off sick which caused delays.
Again I apologise for any inconvenience this may have caused
Kind Regards
Fix Auto Matlock
Top company will be using again.
This company from start to finish made it so easy when getting the car repaired, Firstly the receptionist very quick to reply when I messaged and very well mannered and secondly the driver who picked the car up and delivered Top fella thank you to you all I’m very happy, I would definitely use you again.
8 novembre 2025
Réponse de Fix Auto UK - Fix Auto Matlock
Good Morning,
We're happy to hear that your car repair experience was so easy and positive! We appreciate your kind words regarding our team's responsiveness and professionalism.
Many thanks, From all the team @ Fix Auto Matlock
The speed of how my repairs were…
The speed of how my repairs were carried out,the repair and the customer service was good.
30 octobre 2025
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for leaving us a postive review
We are delighted to hear yoour repairs were complete in a speedy timeframe and the Customer service was good..
Kind Regards
Fom all at Fix Auto Matlock
Great company for keeping you updated(…
Great company for keeping you updated( when their systems work)!
Work completely on time as expected
28 octobre 2025
Réponse de Fix Auto UK - Fix Auto Matlock
Good Morning Tracy,
We appreciate your positive review and are glad to hear that you were pleased with our timely service and updates.
Many thanks,
From all the team @ Fix Auto Matlock
Excellent communication during the…
Excellent communication during the repairs and kept up to date with progress. Highly recommend
16 octobre 2025
Réponse de Fix Auto UK - Fix Auto Matlock
Good Morning Janine,
We are happy to hear that you were pleased with our communication and updates during the repair process. Thank you for your recommendation and the lovely 5 star review.
Many thanks, From all the team @ Fix Auto Matlock
Great communication and very…
Great communication and very informative as well as helpful, polite and cheerful
Picked car up, repaired it and delivered it back very promptly and professionally
All the staff (especially the very nice customer service reception lady) to the guy who delivered my car after repair were 100%
You are all a credit to the company, well done
Very pleased
30 septembre 2025
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon
We appreciate you taking the time to leave us a 5-star review! We're so glad to hear that you were pleased with our communication, the promptness and professionalism of our service, and the friendliness of our staff. We will pass on your kind words to the team.
Kind Regards
From all at Fix Auto Matlock
I genuinely found the whole experience…
I genuinely found the whole experience of dealing with Fix Auto UK kind friendly and the work carried out promptly and thoroughly.
20 octobre 2025
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon
We appreciate you taking the time to share your positive experience. We're so glad to hear that you found our team kind and friendly and that the work was prompt and thorough!
Kind Regards
From All at Fix Auto Matlock
Car back in less than 2 weeks
Car back in less than 2 weeks, good job ,with the paint works, just waiting for one last part to be finished, hopefully be done soon.
17 octobre 2025
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternooon
Thank you for leaving us a postive review
We appreciate your feedback and are glad the paint work met your expectations. We have tried to call RE the badge for your vehicle if you can call us back on 01629 582980 so we can arrange fitting
Kind Regards
Fix Auto Matlock
Réponse de Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you so much for leaving us a five star review
We appreciate your kind words and are so glad that our staff was helpful and efficient for you. Thanks for your feedback.
Kind Regards
From all at Fix auto Matlock
Réponse de Fix Auto UK - Fix Auto Matlock
Good morning
Thak you for taking the time to leave a review
We're happy to hear that our customer service was great and the process was easy and efficient for you. Thank you for your feedback.
Kind Regards
Fom all at Fix Auto Matlock
Great service
Very friendly on the phone and in person kept me informed of every step of my repair and they did a great job looks brand new again
15 octobre 2025
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you so much for taking the time to leave us a lovely review
We're happy to hear that you had a positive experience! We appreciate you taking the time to share your feedback and are glad we met your expectations.
Kind Regards
From all at Fix Auto Matlock
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