FlooringInc.Com Avis 1 573

Flooring Inc is not a trustworthy company. The email on their website no longer works. If you email it, it says "Address not found". On December 15th, placed order. On January 10th, the order was still processing. I called them for an update. They said they were not sure when it would ship. I asked them to cancel it and refund me. It is March 2nd. I've called several times only to be given the run around or wait on hold. I've communicated via chat several times and many emails. They say they are sending it. Once they say that it was processing. I still do not have my refund and now their email does not work. Buyer beware.

They messed up my 5000 dollar order and wouldn let me change it without cancelling and making a new order. Sense i did the loan through affirm this wasnt possible. The way to fix it was another 44 long strip but they wouldn add that to the same order and wanted to charge me shipping again. Thier customer service is terrible. Was on hold for hours for them to say they dont have enough managers.

Ordered sport court flooring last year and it was very poor quality to the extent it wasnt even worth using so I requested a refund and it was granted however there there was an issue with paypal since I used a temporary acct on paypal so I went back in forth for months via email with the rep at Flooring Inc and either they werent competent enough or didnt care enough to resolve the issue so eventually I got in touch with their superior Lydia Settles who seemed to have resolve the issue and promised to send a FULL refund via check in the mail. Instead I got a partial refund and have spent the last few months trying to reach her and/or get someone else to resolve to no avail. I would avoid this company. ——I have since gotten the rest of my refund after threatening legal action.

FlooringInc.com operates in a fraudulent manner. I placed an order on 12/3/24 and was told that I'd have it within two weeks and would received confirmation when my order shipped. No such confirmation was received so I contacted them after the holidays and was told that they would check on my order status and get back to me. I received no such update on my order. So on 1/30/25 I cancelled my order and requested a refund. I received a response confirming the receipt of my cancellation and said my refund would be processed within 5-7 days. It's 2/16/25 and I have yet to received my refund or any further communication from the company. I would highly recommend taking your business to a reputable company.

I ordered rubber rolls for a commercial space. They only sent me half of my order. 10 days have passed and they still haven't gotten me the remainder of the order. Dealing with their customer service to just get a tracking number for the order is a nightmare. I would not recommend dealing with this "company".

The entire process with Flooringinc.com was an unmitigated disaster. After processing my order and charging my credit card, it took them three weeks to tell me that the gym flooring I wanted was out of stock. After choosing a new option, it took another three weeks to ship despite paying over $600 in shipping fees. Then, to top it all off, thes geniuses gave the wrong zip code to the shipper and my flooring was delivered to the wrong state! They could not have done a worse job if they tried. Avoid this company like the plague.

Hi, I have been following on Order # 100046349 that I placed during blackfriday. I am supposed to get the order delivered this monday. No one is answering the call / chat / email. How can this order gets expedited?
Hi, I have been following on Order # 100046349 that I placed during blackfriday. I am supposed to get the order delivered this monday. No one is answering the call / chat / email. How can this order gets expedited?
Hi, I have been following on Order # 100046349 that I placed during blackfriday. I am supposed to get the order delivered this monday. No one is answering the call / chat / email. How can this order gets expedited?
Hi, I have been following on Order # 100046349 that I placed during blackfriday. I am supposed to get the order delivered this monday. No one is answering the call / chat / email. How can this order gets expedited?
Hi, I have been following on Order # 100046349 that I placed during blackfriday. I am supposed to get the order delivered this monday. No one is answering the call / chat / email. How can this order gets expedited?
Hi, I have been following on Order # 100046349 that I placed during blackfriday. I am supposed to get the order delivered this monday. No one is answering the call / chat / email. How can this order gets expedited?

I ordered a gallon of their floor sealer online. I never received the product. When I turned in a request to find out why my order never arrived they sent me images as "proof" that it was delivered. However the address the product was delivered too was in Ohio. I live in California. When I asked for a refund or to have my order resent they said they would look into it but now are not responding. They are completely ignoring my request and are not willing to correct their mistake. If this is over a small dollar purchase imagine what it would be like for a high dollar purchase.

They sent me a sample in a timely manner. I made the order Nov 20th. They claim most orders ship within 3 days. In just a few minutes it will be Dec 4th and as far as i can tell, it hasn't shipped.

I called customer service, waited on hold for 20 minutes before selecting the prompt for a call-back. Then an automated voice stated there is no one available to call back that day, they would call tomorrow. That was a week ago, still no call. I did receive an email stating it was a busy holiday, but no info on my order. My advice is forget about this company.

Terrible company. They said if I ordered before 2pm, my order would ship 1 to 3 business days......it has been 2 weeks and the order still says processing. I spoke to someone over the phone and they said they would refund the shipping, which I was ok with, and the order would be out the next day. It has been 7 more days and it still says processing. I will be canceling the order. Beware of this company. The headache is not worth it. Lastly, you think you're getting a deal until checkout, the realize the shipping is over 300 bucks!!!

Ordered 11/4 after speaking with a sales rep, asking for them to hold the order and ship 11/18 (later than advertised ship date). He confirmed.

11/19 - “Processing”
11/20 - “Processing” (began live chatting - would only confirm “processing”
11/21 - Processing (sent email - no response)
11/22 - Called. 2.5 HOURS
Person 1 - Item will ship approximately 12/2 custom size adds production time due to “quality control” (we ordered 19’ instead of 20’ - “custom” was cutting 1’ off 5 rolls. Told Person 1 I would just take the rolls and cut them myself. Would not do that (1st proposed solution rejected). Would change colors (second proposed solution rejected). Would take an alternate in-stock size / color (third proposed solution) - asked for manager.

-Person 2 - apparently manager. Proposed all three solutions (rejected). Proposed cancelling order and ordering a “Next Day Shipping” product advertised as “with an order placed by 2pm today, product will ship tomorrow.” Was told that does not include processing time. Went back and read the description directly off the we website. Was put on hold to “check with sales”. Came back and said 4 colors were available. Would need to cancel my order and re-order. Agreed, but asked for order cancellation confirmation email. Put on hold.

Person 3 - Training manager. Apologetic. Appreciated the opportunity to make it right. Gave the options and said I would get a discount for my trouble. Began taking information. But…. I explicitly asked if the product would ship next day (11/25 - as it was before 2:00pm). Put me on hold. Eventually came back on and said it would ship Tuesday - one color option. Frustrated…but it WAS a workable solution. 30ish minutes in with Person 3 - original order cancellation did not come through. Asked person 3 for it - had been a scam like experience and did not want to run my card for another $1500 without that confirmation. He said “oh, that’s accounting. It is cancelled but it will take them about 3 days. I said “I need an email confirming my order is cancelled from someone at your company… referencing my order number *10001XXXX*.

Tried to confirm approximate shipping time. Was told he could not give me that answer but would call me back within the hour.”

Called back and said 2-3 business days from Wisconsin.

Said “okay…how much?”

He said “with the 40% discount we will authorize, your total is $1774.00.”

I asked how that could be. Full price was $1796. 40% off would be $1077. He explained shipping was $324 and tax was $98.

I said “that math is not mathing…”

He said “okay let me see if I can make it make sense for you…. Our Black Friday sale is already 27%. I gave you 40% instead - an extra 13%.”

I said “Understood. The price on your website says $1796. How does that make sense?”

He said “well you see that is already 27% off.”

I said “How? “Full retail” is $1796. Holiday discount shows $1311.” 40% off the full retail price is $1077. $1077 + $324 + $98 (tax) is $1,500.

He said he would try to explain it to me again.

I asked again for my cancellation email. He personally, manually, sent it.

The second it came through I told him the entire 2.5 hours I spent on the phone was absolutely ridiculous and very much felt like a scam. If a scam, that would be better than if they are a legitimate business…because I have never in my life experienced such insane - across the board - ineptitude. Said I’d be hanging up. Hung up.

Googled “Wisconsin Rubber Roll Manufacturers”. Lucked upon the direct mfgs rep. Within 10 minutes I had an order acknowledgment in my inbox - shipping 11/25. $1350 delivered - even adding lift gate service.

What. The. F@ck?!?!?

Dishonest, poorly managed company with no customer service. Placed an order for ~$900 that the company accepted payment for. They subsequently cancelled the order and when I reached out, said they have no record of receiving the order at all. Contacted the company and was unable to reach anyone despite multiple attempts with calls/emails/online chat/online form. Ultimately had to dispute the charge with my credit card company and file a complaint with the BBB. Still waiting to receive a refund. Writing this review to warn others that they should take their business elsewhere. Many other flooring companies out there to choose from. Buyer beware!

we purchased apprx. $1500 in rubber tile flooring- however this item (which typically ships with edging) did not. Company has at the bottom of the text on item description (which you have to look closely to find) that edging is not included- so we wanted to return.

we were offered 15 cents on the dollar for the value of our order (after shipping fees and a steep restocking charge). Buyer beware!

nice and trust

I received the wrong items in my order. I have been trying for two days to get the issue resolved. I have tried all of their customer service portals with no response or contact. Phone, chat, text, email.

My experience was a month-long saga that included the wrong product being sent, a 3 week delay in delivery due to a lost tracking number, and finally having to drive 60-minutes round trip TWICE to their warehouse because they changed my order number without telling me and the warehouse couldn't find it.

When I tried to work with them to get the wrong product returned, they insisted I carry 500 lbs of product to the street so a delivery truck could pick it up curbside. They sent delivery drivers to my house without notification.

I finally received the correct order (ribbed carpet tiles), but the quality was so bad I couldn't use it. Tile edges were ragged, tile sizes and color varied, and it was so thin it stretched as it was installed.

They claim to have a 30-day return policy but told me they would charge over $200 for return shipping (which is btw almost exactly the cost of the unused product I was going to return).

Truly, I've never had a worse experience with any seller before. I'd call it a comedy of errors, but it wasn't funny.

Customer service completely bungled the shipping (which I paid over $200 for, by the way). I communicated clearly with them every step of the way, and they still found a way to do it wrong. Believe all the negative online reviews about their service.

I'm still trying to sort it out with them and will update if anything changes, but my hopes are not high

Horrible company! False advertising! DO NOT ORDER FROM THIS COMPANY! I ordered a marley type dance floor on Thu, May 9th. It advertised 3 day shipping. I got a tracking # Fri, May 10th. It said expected delivery Mon, May 13. Everything I checked the tracking # the order said "awaiting pickup." I called several times to be told there was a high call demand and waiting would be approx 3 minutes. I waited at least 20 + minutes and an automated message said I was calling outside of normal business hours and disconnected my call. I wasn't. It was well within business hours. This happened a bunch of times. I finally got through on Wed, May 15th and asked what was going on. I was on hold for about 40 min while they checked on it in the warehouse only to tell me they don't have an update and will call me back when they do. Also, to give the tracked 24 hours to update. They never called me back on Wednesday. I called again Friday and was placed on hold for 48 minutes when they once again went to check on the status. I was disconnected while on hold. They did call back about 10 minutes later to say they are still waiting for an answer. I live chatted hoping for better service. That was even worse. I was on the chat with Tasia for almost an hour. I then said I wanted to cancel my order. They said I couldn't because it had shipped and gave me the same tracking # that was awaiting pickup. I demanded to cancel. They gave me a story about I can't and there is a process. They then lied again and said they heard back and it shipped and to wait for an update for 24 hours. I once again said I want to cancel. I was told they were waiting for management to assist in that. They said the company that ships was closed for the day and they would email me a transcript of the conversation and ticket # for the call. I asked when I would hear back. They said the next day - Sat, May 18th. I never got an email, a transcript of the call, or a phone call and the tracking still has not updated. They will not let me cancel. Friday night I set up a claim with my CC company. I'm hoping the CC company can help me because the company is refusing to cancel my order and refund my money. Horrible!

Order #4941167, Guardian Versatile flooring 9mm x 22.5 x22.5. Product ordered on Sept 2, 2023. Initial ship date 10/23; actually ship date 10/12, received on 10/13. The ordering process went well. I had a great customer service experience. That all changed when I started to install the floor. I immediately observed the colors were not consistent. I placed a call to customer service, after several attempts I did get through to Samantha, she was very nice and felt we could get the problem resolved. She requested I get some counts on the differences and email pictures.
Upon further review of product I discovered there were different thicknesses and did not interlock properly. Out of 198 tiles 54 were the color I ordered. I sent the email and the pictures, explaining I could not use the flooring, because my son, who is handicapped and the one who will be working on the floor, walks with a gait and has balance issues, the flooring would be a safety issue. Several days past with no response. I started calling. I was placed on call queues, left messages, set up 3 phone appointments with no returns. On Nov 4, I finally called the new order customer service and was able to be placed on hold for Samantha. She informed me she did receive email and it would be sent to the team for review. Once again I waited patiently. Nov 6 I received email from Samantha stating the team was reviewing pictures and would have a resolution by end of day or next. Nov 8, replied back to email asking about updates. No response.
In the meantime I called Affirm where we financed the $4,000 sale. I then was informed they do not dispute sales over 60 days. Flooringinc received their money on Sept 5; 37 days before product was shipped.
Nov 9, left a 1 star rating on Google.
It was my first 1 star rating. Nov 10 received a response from "owner", stating she understood my concerns and team would be sending information with other options.
Nov 10 received email from Jasmine Hunter, escalation Case Specialist, she told me Samantha had been out sick. I should have options by end of day. Nov 13, received email from Lydia Settles, she sent me link to look at options. There was one option, a 6 mm floor and 3 colors, none of which were dark. I asked her several questions, she had an answer for one. I asked for a sample of one of the colors. No response. Nov 14, requested refund and return. I asked for an address of where I could bring the floor. No response. I have been installing flooring for 40yrs. This was the 1st online order. I wished I had paid more attention to the bad reviews. My husband and I have our own business and I can't imagine treating a customer the way we have been treated. I feel liked I've been scammed. Hopefully this review will help others think twice before purchasing from this company. I had to go to the Dr last week for migraines and high blood pressure.
I filed a complaint with BBB on Nov 21st. I received an email from them on Nov 27th stating they had not received a response and would resend. In the meantime I have all the flooring taking up space in the building. Still praying for a resolution.

I ordered 3 4'x20' rolls quick ship from their website. This should have been shipped, according to their website the same week it was ordered. I never received an invoice but when I went online to see when I could expect the product I saw that it was only projected to ship almost a month after the purchase date.
Trying to call them is just an exercise in frustration. You cannot get them on the phone and the only way to communicate with them is by text.
Bottom line is that I canceled the order and received a full credit. I ended up going to Tractor supply and buying 3' x 4' 1/2" thick mats that worked out more cost effective.