The Flower Club Avis 

69
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 2 sur 5 étoiles

I used floweclub studio for my wedding bouquets. While the bouquets delivered were lovely they were not at all what i wanted and while they sent a staff member back to fix the bouquets they were not... Voir plus

Noté 5 sur 5 étoiles

Needed flowers delivered today despite having missed the stated cutoff time. Called Flower Club and they assured me that if I put the order in online it would be delivered late this afternoon. I was... Voir plus

Noté 5 sur 5 étoiles

As my best friend is overseas doing her studies, I wanted to surprise her for her birthday and I contacted Flower Club as this business delivers around Melbourne. I asked for specific colors like whit... Voir plus

À propos de l'entreprise

  1. Livraison de fleurs
  2. aussi dans
  3. Fleuriste
  4. Magasin de fleurs séchées
  5. Service de décoration florale

Écrit par l'entreprise

The Flower Club is your local florist, specialised in providing fresh flowers, plants, vases and artificial flowers in Melbourne. We are your local florist offering same-day flower delivery throughout Melbourne. Buy flowers online with us at a 10% discount. We have flowers for every occasion including Anniversary, Birthday, Funeral, Christmas, Mother’s Day, Valentine’s Day, Wedding, New Baby, Get well soon, Sympathy, Congratulations, Thank you and more. Shop online or call us if you like to have customised floral arrangements.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

69 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(69)

1 avis reçu au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Flowers for someone special

The custom-made arrangements from the Flower Club are a specialty! Thanks for spreading love & smiles through your awesome products and fast delivery service ❤

4 septembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Picked up a box arrangement for my…

Picked up a box arrangement for my friend recovering at Austin hospital, it was fresh and easy to carry.

14 août 2022
Avis spontané
Logo de The Flower Club

Réponse de The Flower Club

Dear Harry,
Many thanks for your amazing review :)
We are delighted to serve you as one of our customers and looking forward to your next visit.

Best wishes,
Flower Club team

Noté 5 sur 5 étoiles

This store is amazing

This store is amazing. Incredible selection and helpful staff. Kamy is particularly is very kind and helpful. Thank you for the amazing experience!

28 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Ordered flowers for Valentine

Ordered flowers for Valentine. Really happy with the service and quality. The delivery came right on time and had very nice gifts too. Highly recommend it to others :)

24 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Thank you for your great service

Thank you for your great service. You were very helpful when I left out the delivery address from the order, and very quick. A pleasure to deal with.

2 février 2022
Noté 3 sur 5 étoiles

the flowers were pretty but not what i…

the flowers were pretty but not what i paid for half of the bouquet was missing. my mum and dad still loved the thought and the card so thank you. wont be ordering again though.
kind regards, Crystal

25 janvier 2022
Noté 5 sur 5 étoiles

Very Impressive

First time trying Flower Club and I am so impressed! Flowers lasted for a long time and delivered in a beautiful box.

17 janvier 2022
Noté 5 sur 5 étoiles

Better than Interflora

I highly recommend The Flower Club. The bouquet I sent as a gift was so beautiful and the customer service was excellent. I have used Interflora many times and I have to say The Flower Club is much better value for money and the arrangements are more stylish. Give them a go.

5 janvier 2022
Noté 2 sur 5 étoiles

When I searched online in safari for…

When I searched online in safari for our local florist Ivy and Twig in Macleod, Flower Club appeared and took over my enquiry. I thought my order for a bouquet would be placed with Ivy and Twig but it was not. A small bouquet with about ten roses was delivered the next day and was just lefty on our doorstep without any doorbell or phone all to my wife to advise delivery was being made. Without this phone call, my wife did not find the flowers until late afternoon, and with it being a hot day, the flowers did not last long out of water and they wilted and did after only a few days. Paying over a hundred dollars for a small bouquet that only lasted a few days is not good value for money Abd I will not be using flower club again, next time I’ll time I’ll ring the florist directly!

31 décembre 2021
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Réponse de The Flower Club

Dear Henry,
Thanks for your feedback and happy new year!
After fully investigating your order with the manager, we have found out that there are numerous false statements in your review that I wanted to correct with you!!

1. "Flower Club appeared and took over my enquiry" I don't understand what do you mean by this. You happily clicked on our website, chose your product, entered your details and placed an order. The URL and the logo is everwhere and you were fully aware which florist you are placing your order with!

2. "A small bouquet with about ten roses" The delivered bouquet was exactly identical to the picture on the website made of daily fresh roses and premium gum leaves (pictured proof with date and delivery log is available).

3. "was delivered the next day" you have placed your order on December 24, 2021 @ 8:02 am. and it was delivered on December 24, 2021 @ 1:42 pm. !!! The driver rang the bell and waited for 1:56 minutes. You have typed yourself in the order note that "If no answer at the front door, leave flowers by side gate" while our driver left it at the front door in a complete shade which is much safer than the sidegate; please note that the drivers have the authority to leave even without ringing the bell specially during Covid time. You have also received delivery confirmation via email so you were aware that it got delivered (the billing and shipping address are the same and I am assuming you were expecting the bouquet at your own address on the same day).

4. The weather on December 24 forcasted less than room temperature and roses last up to one week. If they died earlier I am sure you should have contacted us earlier but now its 7 days after receiving your flowers.

YOU HAVE ENJOYED SAME DAY FREE DELIVERY ON THE DAY OF CHRISTMAS DURING COVID CRISIS AND IT IS HARD FOR US TO ACCEPT THESE FALSE STATEMENTS WHEN WE COMPARE THEM TO OUR VERIFIED RECORDS WITH EXACT DATE AND ADDRESS.

It is always recommended to double-check your order details or contact us via email to sort things out before sharing the wrong info that might confuse our future customers.

Thanks,

Noté 5 sur 5 étoiles

Delivery was same day as promised and…

Delivery was same day as promised and the bouquet was as exactly as I ordered.

30 décembre 2021
Logo de The Flower Club

Réponse de The Flower Club

Dear Scotgirl,
Thank you so much for your lovely feedback and happy new year ;)

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