Fly Sharp Avis 2 641

Just did a booking with Fly sharp. Competitive pricing. Spoke to Kunal in customer service who was very helpful and promptly provided what I was looking for.

Excellent service

First up, Flysharp is just a trading name for Southall Travel, presumably set up to do their dirty work with budget airlines. We booked a return flight from Manchester to Delhi with Indigo airline which was cancelled by the airline six weeks before the flight. Apparently Indigo constantly do this, taking bookings on flights which they have no intention of operating, holding customers money for as long as possible then cancelling. The link to obtain a refund on the Indigo website never works, so I repeatedly contacted FlySharp to action the refund, by telephone and email. In all cases I was fobbed off with a standard reply that "your case has been forwarded on to the relevant team". One chap on the phone forgot to ask my booking details before giving me this information, he didn't know who he was speaking to, clearly demonstrating that it is a premeditated delaying tactic to fob customers off. Email responses were no better, I got identical standard replies from "Bruce" (as if anyone there is actually called Bruce!) no matter what I wrote. To make any progress at all I had to become very forceful on the phone, to be then told that there was a delay in actioning my refund because they were awaiting my response to confirm the refund. Response to what?! They never sent me anything to respond to - another deliberate and dodgy delaying tactic. When I did eventually manage to get them to send me a form requesting a refund, despite having already made such a request several times, I was told it will be 4-5 weeks before I get my money back for a flight the airline cancelled. Are they counting out the refund in one rupee coins and bringing it by sailing ship from India? Absolute rubbish, I pity the people who work for such a dishonest business, your families must be bitterly disappointed in you.

Good seevice

Disappointing and pathetic service. Please do not use it unless you are ready to lose your money.

According to their terms and conditions, they are just the agent between the airline and the customer, and all queries are resolved according to the airline's policy.

I told them I had a medical emergency; therefore, I was unable to fly on the scheduled flight. I sent the Qatar Airways policy where it clearly states that flights are fully refundable if it is due to a medical emergency.

I was ready to provide all the supporting documents, and the first cancellation request was made within 24 hours of booking. According to Qatar Airways, if the cancellation request is made within 24 hours of booking, it is refundable, no questions asked.

I did not know any of this. I was trying to resolve the issue calmly with the company, but their lies and the way they started behaving after they got my money were terrible. I then read the policy of Qatar Airways myself and told them everything they were supposed to tell me, but they did not accommodate me.

At last, the scheduled flight departed, and the next email I received from them was: "As you did not request the cancellation within time, the airline has marked you as a 'No Show,' and therefore you will face a penalty of £365 for cancellation."

I sent them call logs and asked them to check the timestamps on the emails we exchanged, which show that I requested everything beforehand, and now they have stopped replying to me.

Very good
Excellent
Professional

I had a very disappointing experience with FlySharp regarding a Qatar Airways booking (Invoice 5798715).

Due to a medical emergency, I contacted FlySharp to cancel the ticket before the flight departure. The cancellation request was made twice, both via email and telephone, with the first contact made within 24 hours of booking. I have timestamped email evidence and call records to prove this.

Despite notifying them prior to departure, the cancellation was not processed. The airline later marked the passenger as a “no-show,” and FlySharp is now attempting to apply a £365 cancellation charge, claiming the ticket was not cancelled in time.

This situation arose purely because the agent failed to action the cancellation request promptly. A customer should not be penalised for an administrative delay outside of their control, especially in a medical emergency situation.

Instead of resolving the matter fairly, the responses have been repetitive and dismissive, with no proper escalation despite clear supporting evidence being provided.
I spoke to Shefali and I provided all the evidence of cancellation requests made prior to the departure, and her response was: As you have requested the cancellation of your ticket after the departure.....

Like seriously?? The Team cannot understand simple emails written in basic english?

I expected professional handling and accountability. Unfortunately, this experience has been stressful and extremely disappointing.

I would advise future customers never to use this Agency.

Pathetic

Operator was polite and professional in behaviour. The service provided was impressive and faster.

I am happy with this service thankyou

The personal approach of Norman made this a great experience.
He makes such an effort and goes above and beyond for the customer.This is a rare quality and very much appreciated. Highly recommended

I’ve always booked my tickets through flysharp and they have always been very helpful

Positive, the tickets are cheap. Negative, you have no idea of when will you get the ticket until you have it. No confirmation of having bought it, no receipt, nada. In my case, it took ~24 hours to get the booking ticket. In the meantime, they replied to my text asking about it basically saying that I should chill. Not ideal for the faint-hearted, but worth it for the savings. And, at the end of the day, what's life without some emotion?

Services are too good

Rogue Company - Run Run Run 🏃🏿‍♂️🏃‍♀️

DO NOT TRADE with Flysharp

This is a desperate company reaping customers off their hard earned money.

My advice to you is DO NOT trade with this rogue company!

Their website is coming up with error messages that payment declined please retry whereas your card is charged each time you retry. When i asked them to refund my money they refused. But I will not give up until my full amount is refund. If you had experienced the same please speak up to save other people! There’s power in your voice.

Please spread the word — do not trade with them. They are rogue company, run 🏃🏿‍♂️🏃🏿‍♂️🏃🏿‍♂️🏃🏿‍♂️

There are several other sites that are legit that you can buy your flight tickets from but not FLYSHARP!

Save yourself the pain,

Good service and good customer service

Good service

Very helpful, promised to sort cancelled flight and get revise within 24 hours

It was great talking with Kunal with my issues all sorted great service thanks you 🙏

Kunal was extremely helpful and provided all the options in a clear way so an informed decision could be made
Definitely will be using these services again .