Wanted to swap my return flight for a different date soon after booking and they tried charging me £160 penalty that they wouldn’t move on. I understand there being some fee for doing so but as extort... Voir plus
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Lisez les avis des autres
I was well pleased how efficient the service provided in booking my flight meticulously from the start to end.In particular I was handled very politely by Mohit who was able to suggest various flights... Voir plus
L'entreprise a répondu
Very poor customer service, particularly with regards to cancellations and refunds. I booked my flight through on Indigo airlines through Flysharp and the flight was cancelled by the airlines. I was p... Voir plus
Was really worried about my trip for ‘Umrah in thebholy month if Ramadan being cancelled 😢 due to the ongoing situation in the Middle East. However, after speaking to MANVI i was reassured she helpe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
www.flysharp.com is a UK based cutting-edge online travel company committed to providing travellers with unbeatable value on global journeys. Specialising in both flights and hotels bookings, Fly Sharp serves a diverse array of travellers, whether one's plans are for leisure, business, or spontaneous getaways. The company is renowned for its enticing offers on last-minute deals and premium travel, including distinguished business and first class options. A hallmark of Fly Sharp is its robust alliances with prominent airlines, ensuring competitively priced flight tickets that facilitate dream journeys without financial strain. Fly Sharp's user friendly website is designed for simplicity, transforming booking into a seamless experience. Fly Sharp presents a vast selection of curated deals on flights and hotels that cater to a spectrum of tastes and interests, ensuring every traveller can find an experience that resonates. With a team of experienced travel advisors, exceptional customer support is provided 24/7, year-round, affirming Fly Sharp’s dedication to service excellence. In terms of assurance, Fly Sharp holds IATA Accreditation and is a Civil Aviation Authority's ATOL member, offering financial protection on many flight and flight-inclusive holiday bookings. Many of their flight bookings and flight-inclusive holidays include financial protection for customer peace of mind. Please verify which protections apply to your individual booking and consult our booking conditions for more detailed information on financial protection. Set off on your next escapade with Fly Sharp, where value, convenience, and a world of possibilities are always within reach. Embrace the straightforwardness and trustworthiness in every booking with Fly Sharp.
Coordonnées de contact
PO Box 783, SOUTHALL, UB3 9TN, UB3 9TN, London, Royaume-Uni
- 0208 843 4250
- info@flysharp.com
- flysharp.com
3,3
Moyen
3 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent Service
Like many others my Gulf Air flight to the Far East via Bahrain was cancelled due to the war.I Initially contacted Fly Sharp and spoke to Lucky who was most helpful in offering alternative flights avoiding the Middle East. When it was confirmed that my Gulf Air flight had been cancelled I spoke to Oliver at Fly Sharp who arranged a full refund without any problem. I found contact with Gulf Air next to impossible and information from them extremely limited. I thoroughly recommend Fly Sharp who I found to be extremely helpful and professional and I will certainly be booking with them again
4 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Christopher,
Thank you very much for sharing your positive experience with our staff and our service.
We are delighted to hear that Lucky and Oliver were able to assist you in such a difficult situation and provided satisfactory solutions.
Regards,
Fly Sharp
Oliver has helped me with rebooking and…
Oliver has helped me with rebooking and i am still waiting for my ticket after it got cancelled cuz of war. He was very patient and very understanding. I had a very bad experience with the other agent before a day. But Oliver has helped me out in a very serious situation.
4 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Shruthi
Thank you for taking the time to write to us about your experience. It's deeply concerning that you initially had a negative ordeal, and we apologize for the inconvenience you faced.
Regards,
Fly Sharp
worse customer support
I have booked the tickets through FLYSHARP and know the airline has change my ticket and iam trying to reach out to FLYSHARP on there given number but no one is picking the phone ( 02087050130) iam trying from last two days and even send them emails but no response my experience is not so good with flysharp as they promise customer support 24/7 but i think there is no customer support they just sell you the ticket get the money and bye bye . NOT A GOOD CHOICE .
3 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Reshmi ,.
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
Horrible company
Horrible company, please do not book the ticket from them. Airline cancelled due to war these people don’t even pick the phone line or not answering the emails. Very disappointed.
28 février 2026
Avis spontané
Réponse : Fly Sharp
Dear Reshmi ,.
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
No Response
I have been trying to get in touch with anyone regarding changes to my flight bookings with on going middle east conflict
I expect better customer service especially during the time of conflict and passengers being stranded waiting response
Could you please respond to my emails or Whatsapp texts at the earliest 7WPQIV is my booking reference
1 mars 2026
Avis spontané
I would give this company zero stars if…
I would give this company zero stars if I could, similar to others below, I have had issues with the booking, it appears payment has been taken but no ticket, no correspondence at all not even an email with a booking reference, phone rings out whatever time of day you ring and I tried multiple times, don’t bother using the WhatsApp number to chat them, messages show as delivered but no response received, emails receive no response. Contacted across social media platforms to ask if they are operating and again no response. No choice but to raise dispute through bank - luckily I took screenshots of the booking screens including the information for the payment processor (worldline in case that info is useful to anyone else) - to get my money back so I can rebook elsewhere with a reputable agent. Shocking customer service, if I operated like this in my job in investment I’d be out of a job pretty sharpish.
3 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Valued Customer,
Thank you for reaching out to us, and please accept my sincerest apologies for the inconveniences you have experienced regarding your booking.
Due to ongoing crisis we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly share the screenshot which you have taken to info@flysharp.com in order to look into the matter on priority.
Regards,
Fly Sharp
Rahul at FlySharp has been very helpful…
Rahul at FlySharp has been very helpful with my cancellation given the high volume of calls all travel agents have to attend to, due to the current situation.
Thank you, Rahul
3 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Subramanian,
We are delighted to hear of your positive experience with our employee, Rahul. At FlySharp, we strive to provide the best service to our customers, especially during this challenging period.
Regards,
Fly Sharp
Manvi was a great help
Manvi was a great help, even though I had to put her on hold quite a few times she was very patient with us...
3 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Valued Customer,
Thank you for taking the time to send such a positive feedback about our team member, Manvi. We love hearing from customers about their experiences.
Regards,
Fly Sharp
Was really worried about my trip for…
Was really worried about my trip for ‘Umrah in thebholy month if Ramadan being cancelled 😢 due to the ongoing situation in the Middle East. However, after speaking to MANVI i was reassured she helped me replan my trip with an alternative airline and guided me through the entire process. Can’t thank her enough for her support.
Excited to fly out !!!
3 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Hassan,
Our top priority is to ensure that each of our customers receives personalized and effective support, and we are really glad to know that Manvi was able to assist with your 'Umrah trip preparation for the Holy Month of Ramadan.
Regards,
Fly Sharp
Good customer service, but can be slow
Edit: Upgraded my review to 3 stars (from1). Reason being, during the recent on going Middle East crises, all flights got cancelled, and to be honest while the reply could have been faster, I understand the pressure on the customer service team due to the massive load. I did get a response from the Whatsapp number, and was refunded the full amount. The refund took 4 weeks, but that is standard processing time from Qatar airways.
---------------------
As with others, I had a flight booked from Man to Khi via Doha (with Qatar airways). The flight got cancelled and now I have been calling them non-stop since 01/03, literally the phone keeps ringing for hours and no one picks. No one is replying on their whatsapp, no response on emails. Will request a chargeback from my bank.
AVOID at all costs
1 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Syed,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
Don't even bother answering the phones…
Don't even bother answering the phones on their customer service line. Avoid these cowboys.
3 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear George,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
Flight Cancelled, No Refund, No Response - Avoid This Company
I am currently STRANDED in London because of FlySharp's negligence.
My Qatar Airways flight (LHR-DEL via DOH) on March 1st, 2026 was CANCELLED by the airline. I immediately requested a full refund as I had no way to reach my destination.
TODAY - I am still waiting. Still stuck. Still out of pocket.
WHAT FLYSHARP HAS DONE:
→ Booking Reference 8JK4ZE (Passenger: Ferreira) - CANCELLED flight
→ I have sent MULTIPLE emails demanding urgent refund - ZERO meaningful response
→ I have called repeatedly - given empty promises and generic excuses
→ I am stranded with no money to book alternative travel
→ Qatar Airways has ALREADY processed the refund to FlySharp, yet they are WITHHOLDING my money
THIS IS UNACCEPTABLE.
I am a passenger in distress, stranded in a foreign country, and FlySharp is keeping my refund while offering no solutions, no timeline, no accountability.
MY NEXT STEPS IF THIS IS NOT RESOLVED IMMEDIATELY:
1. Formal complaint to Civil Aviation Authority (ATOL protection violation)
2. Chargeback dispute with my bank (full documentation ready)
3. ABTA complaint for breach of consumer protection
4. Legal action through small claims court
5. Formal complaint to Trading Standards
I have documented EVERY communication. I have evidence of the cancelled flight. I have proof of Qatar Airways' refund to FlySharp.
FLYSHARP: You have 48 HOURS to process my full refund to my original payment method. After that, regulatory and legal action begins.
To future customers: DO NOT BOOK WITH THIS AGENCY. If anything goes wrong, you will be abandoned. Book directly with airlines - the small savings are NOT worth this nightmare.
Date of experience: March 1, 2026 (ongoing)
1 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Renan,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, attempting to contact us and receiving no reply.
Due to the ongoing crisis in the Middle East and the subsequent closure of airspaces, we are currently dealing with an increased volume of calls. This has unfortunately resulted in delays in our response times.
Upon reviewing your case, we have identified that no alternative refund options have been offered to you.
Please be advised that a refund may take 3-4 weeks from the date the refund request is submitted.
In order to proceed with the refund, please send an email of consent to info@flysharp.com.
Best Regards,Fly Sharp
My flight been cancelled due to the war…
My flight been cancelled due to the war between Israel and Iran , I tried to contact fly sharp been three days they are not responding I am very disappointed with their service. In future I won’t be booking any ticket from fly sharp. I am going to make complaint against them.
2 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Joseph,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, trying to reach someone and not getting any response.
Due to the ongoing crisis in the Middle East and resulting airspace closures, we are experiencing a high call volume.
We would request you to kindly share your booking reference number with us .
We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
Wonderful customer service
Wonderful customer service, provided all the help required fast and clean. Polite service seem happy to help the name was MANVI
2 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Louis,
We are delighted to hear that you had such a positive experience with our customer service.
Your kind words and appreciation for Manvi have been shared with her, which will surely put a smile on her face and help her keep up the amazing work.
Regards,
Fly Sharp
I have booked tickets from Fly sharp…
I have booked tickets from Fly sharp Qatar airways ,due to war going with Iran my flight been cancelled Qatar airways coustmer service told me to get refund or voucher from your booking agent i have been trying to contact with them no answer my phone call even not reply me back my Email do not trust Fly sharp
2 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Rocky,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, trying to reach someone and not getting any response.
Due to the ongoing crisis in the Middle East and resulting airspace closures, we are experiencing a high call volume.
We would request you to kindly share your booking reference number with us .
We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
Please don’t use them.
Please don’t use them.. they will not answer your Calls or email once they have got your money that’s it there is no coming back. I have been trying to get In touch with them for last 3 days no answer. Stay away
1 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Bilal,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, trying to reach someone and not getting any response.
Due to the ongoing crisis in the Middle East and resulting airspace closures, we are experiencing a high call volume.
We would request you to kindly share your booking reference number with us .
We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
Aarav helped me with cancelling my…
Aarav helped me with cancelling my ticket because of ongoing travel issues. Would definitely recommend
2 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Maneesh,
Thank you for taking the time to provide feedback about your recent experience with our team.
Regards,
Fly Sharp
Very poor service
Very poor service , they have totally ghosted me . My flight got cancelled and they are in approachable .
This is not how any company runs!
2 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Vansh,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
Re arranging flights to thailand
Manvi was very helpful today in rearranging the flights to thaialnd, in a time where things are very stressful they expressed calm and conducted the amendments accordingly, We are now flying from an alternative airport so the trip can still take place.
2 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Simon ,
Thank you for taking the time to appreciate our staff member, Manvi, for her excellent efforts in assisting you with your flight to Thailand. Our primary goal is to ensure that our customers are satisfied, particularly during these trying times.
Regards,
Fly Sharp
I would like to thank Danny for help…
I would like to thank Danny for help and support as I was really distressed by ongoing situation in Middle East he offered solution handled my query great, offered his help and went extra mile
1 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Olga
Thank you for taking the time to reach out and highlight the exemplary service you received from Danny.
It is always a delight to hear about the positive experiences of our customers, especially under stressful circumstances.
Regards,
Fly Sharp
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