fonaCAB Avis 52

Be cautious using the app. The location tracking doesn't function properly despite it being a method for the driver to see your location. I was charged a £5 no show fee despite the fact I was waiting for the taxi and it went elsewhere. I contacted them to seek reimbursement and they refused. Shady practices!!! I'll be using their competition going forward.

I rang Fonacab for my first time earlier today to get some further information about taxi fares for a specific route and booking procedures etc.

Spoke with Sharon who answered the call immediately was extremely helpful and pleasant, giving me all the details I needed - I very much appreciate her "going that extra mile" - Thankyou !

Fonacab claim to have a pet friendly policy. Be warned - they don't. Because of past incidents I make abundantly clear when I pre-book with a live dispatcher for vet trips the breed, height and weight of my dog but I might as well piss into the wind. (I also bring a blanket in case she might shed.) Today was fifth refusal despite ticking all their boxes, and more - and with one taxi cancelled on its way to my home and another substituted at literally the last minute. Driver was nasty/rude, demanded my old senile girl be put in the boot - not even one with a glass back - despite me explaining I had talked the trip through with the despatcher at some length to avoid a repetition of previous refusals. More fool me for accidentally illustrating the definition of mad; doing the same thing over and over expecting a different result. Given the general Fonacab decline (no shows, massaging their wait time or not having cars or drivers at all etc) my patience is now ended. Never again, if only not to have to see another scowling angry face when frankly the only angry scowling face should be mine.

Should change the name to rip of cabs charge 9 pounds for a one mile journey in fact it shows less than a mile when I done the trip in my own car next day .
I only ordered it because it was raining heavily at there prices would rather get soaked. Will never use again 😒

I have been using Fona cab for sometime now but their service of late in Belfast is becoming terrible. My wife and I have had similar experiences with them recently on different occasions respectively,where by we booked taxis on different occasions. the drivers will either show up in different pick up points or delayed in coming and when you try to get in touch with them they quickly cancel the trip and report it as “no show “ and they will take your £5 . It seems to me that is now the new trick for some of the drivers just to get easy money. I reported my first experience and it was brushed offer by some of their customer service team with so many excuses. Fona cab experience of late is getting worse.

Don’t book an 8 seater!
We booked taxi for New Years for 7 and were told we may not get an 8 seater. Price quoted was £40 return for 2 cabs return. I was skeptical but left it with my wife to arrange.
We got 2 cabs in at about £20 each. On the return 2230 the teenagers got into the first can which was an 8 seater . When driver went to drive off with 4 inside all 4 said there were more inside to come out. He told them not to worry there was another can on the way and drove off leaving us behind. All 4 of them ages 18-21 told the same story. We had to book another cab with Fon a cab for another £25 !
When I phoned to complain they said this was unusual and would look into it. All told our taxi fares were nearer £100 than 40. I was called back by George the manager and the “explanation “ was that the driver said our teenagers told him to drive on!! This is inconceivable and simply untrue. No refund / no investigation/ reprimand or such action of the driver who quite clearly drove off with 4 passengers in an 8 seater leaving the rest of the party behind. We have a family account with Fon a cab for several years and often need 2 taxis as we are a family of 5. I am very sad and disappointed at the service and less than thorough “investigation “.
Leaving 3 passengers behind on the busiest night of the year is unacceptable. Fortunately we did manage to get another booking very soon but had to fork out extra fare.

Thieves, they always charge twice. On Friday, the taxi fare was about 9 pounds, but they charged me 11. Instead of canceling the first transaction, they charged me 13 again on Monday. This is systematic. I don't know what right you think you have to put your dirty hands in my bank account without warning... you lying again, I have the screenshot straight from my bank account, and you charged me on Friday 10.30 and Monday 13.40 again!!! So stop lying, Let me share the screenshot with everyone here if you sure…..🤷🏽‍♂️🤷🏽‍♂️🤷🏽‍♂️🤷🏽‍♂️

Terrible company. My husband booked a taxi 2 days in advance to get him to an appointment at 9am. 15 minutes past the arranged pick up time there was still no driver assigned and he was close to missing his appointment. When he phoned he was told he has to pay £5 to cancel the taxi that hadn't even been assigned.

I had to get my sick child into the car and take him in my pjs as he would have had to pay for the missed dentist appointment as well as the £5 for the taxi that couldn't show up on time with 48 hours notice.

Me and my Nanny waited for taxi outside tkmaxx Abbeycenter in the cold with someone who has sore knee and learning disability adult aswell for over 45 minutes
I would like discount on my next taxi

I use taxi mostly to get to the airport or central station in strange hours.
Today is another day, when advanced booking didn’t work !!
Avoid if you need to be on time somewhere !! They won’t book in advance - only 20min before your pickup.

I used fonaCAB for the first time today and I would definitely use them again. Booking (by phone) was easily done, the taxi arrived in very good time and the driver was kindly and polite.

I had bad experience with their driver . Fonacab worked with me to resolve problem.
Been using company for years. After using a few of their completion. I would say fonacab most reliable.

Booked taxi to take us on first stage of our holiday!! Taxi driver arrived quickly and was really friendly. When we got to airport we realised my husband had left his phone on back seat. We got in touch with Fonacab who quickly contacted the driver who then had to drive to International Airport with the phone! Thankfully the company and the driver were efficient! Def a 5/5 from me!

Have received excellent customer service recently over an issue I had.Both customer service operators were extremely helpful and courteous. ,chloe,via email and an operator via Facebook messenger(didn't leave their name).as a recently new customer it definitely made me want to continue using the company..I've also found the drivers to be friendly and prompt..I worked in customer service for years and appreciate good service when given.thanks for the help!

Left me stranded on my graduation day … had pre-booked and when I rang to politely check the status of my late running taxi the miserable fellow on the other end simply said I had no booking (despite me speaking directly to him hours beforehand to book) hung up the phone and refused to send a taxi. Not exactly the making of top tier customer service. Instead opted for an Uber which was instantly there and with a driver who couldn’t do more to help! Gosh I do wonder why local taxi firms are losing business…

Here we go again, I phone a taxi at 4:30am, I was told there was know taxis until 5:30am and would I like to book so I did. When the gentleman arrived at 5:30 he told me he had been sitting just around the corner from 5:10 what is going on? Can you tell your customers please as it makes no sense to me

Maybe their drivers could drive more courteously. I was following a taxi in the tight streets around Belfast Cathedral and he just stops in the middle of the road blocking the junction even though there was room to pull in and not cause an obstruction. No thought to other road users, I certainly won't recommend this company.

Since I put a dangerous driving claim about this fonacab driver I will attach a photo were the so called representative stated that there is no bike lane on the Crumlin road that lane is for turning right and for taking over if there is a car turning right, the driver drove on a bike lane and they think that it's the responsibility of both drivers no it's not because your driver would of caused an accident to me or a bike user because he wanted to skip a few cars. Since this is there response I will be doing the same as there drivers are allowed to.

Taxi driver especially fonacab im not going to stop or change direction next time there will be an accident and the police will decide then.

Don't want to hold your drivers responseable then I will.

No sunrise that fonacabs 1.9 stars by this response and blatant lies because I had the driving lane and right of way for your driver to be on the bike lane is absolutely shock behaviour that fona cab let's be part of there practice

My experience with Fon-A-Cab has been alright over the years when just using them in Belfast City Centre. However, lately I am increasingly using Fon-A-Cab to get to and from Belfast International Airport, and find the drivers to be unprofessional and greedy.

I get that there is a surcharge for the drop off at the airport, but exactly how much each driver charges seems to vary widely between £3 and £7 depending on the drivers' mood. Furthermore, most drivers refuse to add the surcharge to the receipt. At the end of the day, I don't even care that much about the surcharge, but without it being listed on the receipt, I cannot claim it back from the company on expenses. Flying about 10 times per month at the moment, this rapidly adds up to a large amount of money I have to pay out of my own pocket.

£5.00 no-show scam!!

I had my home address saved in the app. Booked a cab from my pickup point (saved home address) and waited for the car.
A few moments after the car was due and hadn't turned up I checked my phone and noticed a missed call from the driver. I called the driver's number twice, no reply, so I called the office.

The guy on the phone advised that the cab was booked from an address round the corner from me. As I obviously wasn't there, I had been charged a no-show fee. Confused, I advised there must be a mistake as I booked from my saved address in the app etc and not a random address!! (Please note, this was a Saturday afternoon, not after a night out!) Employee sighed and told me to email customer services and file a complaint.
I received a response on Monday morning stating they are completely within their right to charge a no-show fee..... nonsense.
I mentioned this to a few people in work who informed me that the exact same thing had happened to them. It appears the app will "search" for as close a match as possible to your location regardless of what you have actually entered.
Absolutely disgraceful.
Their app is not fit for purpose and is charging random no-show fees as a result of this. Do not use this taxi company!!!