Be cautious using the app. The location tracking doesn't function properly despite it being a method for the driver to see your location. I was charged a £5 no show fee despite the fact I was waiting... Voir plus
L'entreprise a répondu
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Fonacab claim to have a pet friendly policy. Be warned - they don't. Because of past incidents I make abundantly clear when I pre-book with a live dispatcher for vet trips the breed, height and weight... Voir plus
L'entreprise a répondu
I rang Fonacab for my first time earlier today to get some further information about taxi fares for a specific route and booking procedures etc. Spoke with Sharon who answered the call immediatel... Voir plus
L'entreprise a répondu
Left me stranded on my graduation day … had pre-booked and when I rang to politely check the status of my late running taxi the miserable fellow on the other end simply said I had no booking (despite... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Northern Irelands biggest Taxi Company with more than 1000 drivers at your service. Download our app to book, track and pay for your taxi or book on 02890 333 333. In the four years since the first of our 46 reviews here was published, we've completed just under 20,000,000 journeys getting people from across Northern Ireland where they need to be as quickly and efficiently as possible. While we never like to disappoint any passenger, we're proud of the high standards we strive to achieve across so many bookings and where we do have an issue, we work to put it right. Reviews are not monitored and responded to in real time. If you have a complaint or feedback about our service, we would be grateful if you could email your contact details, details of your journey and a description of the issue encountered to customerservice@fonacab.com. We log, investigate and respond to every query we receive. This profile has only been claimed since 30th April 2025 so any reviews published before this date would not have been acknowledged as we were unaware of them
Coordonnées de contact
209 Knock Road, BT56QE, Belfast, Royaume-Uni
- 02890330333
- customerservice@fonacab.com
- fonacab.com
2,2
Bas
52 avis
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Honestly the worst taxi service about
Honestly the worst taxi service about. Booked an 8 seater taxi bus but was told 2 taxi’s would turn up (which was okay). 25 minutes after agreed collection time still no taxi. Called back 4 times to be told it was on its way, eventually one turned up (35 minutes late) and the other one was cancelled on the app, absolute joke
3 décembre 2022
Avis spontané
Impossible to get a taxi
Impossible to get a taxi, when you try to order a taxi on the app it has an error but takes your money, worst taxi company ever
25 septembre 2022
Avis spontané
Bad service
Bad service, I have been a customer for 6 years twice a day for 5 days a week and for several months very often the taxi does not come to pick me up from work at 2-3 am! 24/7 open and taxi none! Portadown very hard to catch a taxi. The people who work in the office are rude!
2 septembre 2022
Avis spontané
Thiefs
Thiefs
Always taking me the long way to take more money from me ...
It already happened in 5 occasions.
Dont use them!!
31 juillet 2022
Avis spontané
Value Cabs & fonaCab have monopolised…
Value Cabs & fonaCab have monopolised Taxis in Belfast, it is near impossible to get a Taxi in Belfast city centre on a Fri or Sat nite after 11.30 unless you are prepared to flash the cash at drivers pulling up. Their apps are only useful for day time during the week, pointless and useless when you prebook a taxi for Fri & Sat as drivers switch off to cash in on people willing to pay double and even treble the fare to get home.Ring the call centre and they’ll keep palming you off with its busy, the taxi will be another 5 mins.The whole system is not working and needs looked at again in terms of regulation. Unfortunately I have to give these companies a 1 star on here, my choice would be no stars.
3 juillet 2022
Avis spontané
Great service
Great service, really helpful kind polite informative driver. Car clean and fresh. Highly recommend
1 juillet 2022
Avis spontané
Disaster
Disaster
Absolutely disgraceful company, which cannot be relied on. Booked a taxi last night for this morning for traveling to Dublin and when the taxi did not come I called Fona Cab and was told that no taxi is coming and I have to wait. Unfortunately the bus to Dublin can not wait. So disappointed ! Do not use them !
9 mai 2022
Avis spontané
Scammed by an aggressive driver
My driver was extremely rude to me because I need to pay by card. He left the meter running while he reversed around outside my house holding the card machine out the window and swearing. I offered to go into my house to get cash and he shouted “no”. I said I shouldn’t have to pay the extra money for the meter being left on and he gave me more abuse, I had to pay it to get away from him. I called the office to complain and they refused to refund me.
6 mars 2022
Avis spontané
Fraud happening out here
Fraud.. i did two trips... for both..different was charged from bank and different amount receipt was given....
Moreover additional deduction of £8 charged for no reason...
called their customer services which routed me to their admin team which doesn't pick the calls...
I am still chasing for refund..
24 février 2022
Avis spontané
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