fonaCAB Avis 52

I have now discovered that I have been wrongfully charged £5.00 for a supposed 'no-show'. That was not the case. In spite of my disability, I WAS at the pickup and I searched and could not find the driver. I was still looking for the driver (who hadn't bothered to try and contact me) and was in the process of trying to call them (through the app) when the booking was arbitrarily cancelled - BY FONACAB - NOT ME! I have used this company for decades and have often recommended them - but if this money is not refunded, I will no longer do either. This is sharp practice and leaves innocent customers at the mercy of the caprice of bad drivers!

ID: 90352381

Got overcharged , spent weeks trying to resolve complaint , still not refunded

booked a taxi hours in advance to pick me up at 6:15 after work on a friday. i sat and waited and saw a fonacab taxi pulling up across from me and in the 3 seconds that i had glanced at my phone to check if the reg matched my booking a group of lads with suitcases were at the taxis window. the driver saw me approaching the car and signalled the men to get in. i assume they wanted a lift to the airport and the taxi chose them over me to bank a few extra quid. not ideal as it’s not easy to get a taxi in the city centre on a friday night and i was left to wait 20 minutes for another one after a 10 hour shift. thanks fonacab x

Needed a short trip to the city airport in Belfast at 6:30 on a Sat morning. We were 7 minutes away from the airport and thought the quoted £11 was a bit high but couldn't get a response from Uber so accepted it. We were dropped off and got a bill for £15.20. According to Fonacabs own records this was a 7 minute trip, no traffic, no waiting. On complaining to Fonacab they say £5 charge for dropping off at the airport was added on. What is the point of giving an estimated trip cost if they dont include known add ons. I also researched the airport charges which are £3 so not happy that they estimated wrong, failed to let me know until after we had been charged. I am not sure if there were other options but too expensive for what it was.

Pre-booked a taxi 5 hours in advance but it of course didn't turn up. Called the company and was advised if would be another 15-20 minutes. Half an hour later and still no taxi. Called the restaurant and asked to hold table but was advised they could only hold for half an hour. Birthday dinner ruined, thank you phonacab

Go for Valuecab instead. DRIVERS CAN JUST TAKE MONEY if they make a "mistake" finding you, even if location is entered correctly in the app - customer service won't correct it. Drivers throw out forgotten luggage rather than return them to lost and found, and are permitted to loudly berate customers - again, customer service do nothing.

I want to let people know how good the driver with the wheel chair facility is. I booked a wheel chair taxi to and from respite for my mother who is 90 years old and normally bedbound. Morris was our driver and he was fantastic very pleasant and thorough with safety of the wheel chair. He was on time both times and had mum there and back in no time. I would definitely recommend this company and if you need a wheelchair taxi ask for Morris.

I frequently travel to Belfast and have always found Fonacab reliable, punctual and cost effective. On 31 October 2024, I accidentally left my mobile in the taxi and the driver dropped it off at the hotel I was staying free of charge. Excellent service!

I pre-booked a taxi a day in advance through the app for a morning pick up. The driver never showed up. I called the company to find out that no matter that I had pre-booked the app doesn't account for morning traffic...! The app was showing no driver in my area and that they were still assigning a driver even after the pick up time! The person I chatted to on the phone said they will not charge me the cancellation fee but that remains to be seen. I almost missed my bus to the airport as I had to make other arrangements in the middle of morning traffic....I will not be using them again.

Terrible customer service. I pre booked a taxi for my 16 year old daughter who just got her first job hours in advance for 1.30 in the morning. They just don’t bother turning up so cancel the fair with no contact (they do this regularly if it doesn’t suit the driver) but charged me £8.40 anyway? This is another thing they do regularly so watch your accounts. Dodgy company who have taken money from my account on several occasions completely unacceptable. I will report this time as it’s now beyond a joke. Unfortunately in NI there isn’t much choice but to use them but they should be held to account for the dodgy charges this company is very wealthy

I prebooked a Fonacab fro
The Parlour, Elmwood Ave, Belfast for 23:10 last night, 1st June. Despite waiting outside with my friend ( 2 females) and actually being early to ensure we didn’t miss the driver no taxi showed up. We were desperate to get home and had no choice but to get an uber. This cost 30 pounds( home: Belfast). I have been charged 5 pounds for a ‘no show’ and have had to pay an extortionate amount for a taxi through no fault of my own , despite prebooking on thr Fonacab app . This is not an acceptable service . The situation has been made worse due to not actually being able to speak to someone with regards to this.. I would not recommend anyone booking via this company.

When you book a cab, double check the booking and details.
The driver went to the wrong address, the cab company had no solution causing me too miss my flight and forced me to spend £188 pounds on another ticket, missed my meetings.

Be basically professional, employ driver who can read and a system that is accountable

The customer service is horrible but it's available everywhere and they have many drivers here in the UK. Better than nothing I guess.

Unbelievably poor customer service, needed to pre book a taxi for the following day on their app, not possible, phoned to ask why, told it's just not possible goodbye.

In general I am quite happy with this company and the drivers. But do Not use the pre booking service, or if you do, call 20 min before, and repeat your call every 5 minutes until you have confirmation a driver is on the way. Pregbookings are normally just ignored, so you have to keep calling well in advance

Absolutely awful and unreliable company. You pre order a taxi hours before pickup and you’ll still be waiting. Atrocious customer service- employing people who can barely speak English on their mobile lines.
This has been the same for years.

i have been charged extra money. there is another 6.40 taken from my account other than actual journey fee

I took a cab to downtown. The driver b.itchslapped me with he´s gun. But that is not the worst part. I noticed he wasn´nt wearing a seatbelt, wich is very dangerous and illegal.

18 year old booked taxi at 7.30pm for 2.30 am from town to crumbling. 2.57 am taxi, blue Toyota, was 5 mins away after 5 mins car was reassigning, silver Toyota was 5 mins away again after 5 mins car was reassigning again. Notified black Volkswagon was here checked where we were got out of car ran round street to check no sign so phoned driver to be told he was there for 10 mins and phoned three times was on another job now phone office - we were literally watching phone for updates and there were no missed calls, phoned office got automated answer phoned back explained what happened and was told I can see on map he was there told him no he really wasn’t but insisted and said no other cars available as fully booked in town. Would not have believed any of this except I picked up my daughter from same place and was sitting with him waiting for taxi. Luckily I was there or he was stranded on his own. Obviously none of these drivers wanted to do a run to crumlin cos they’d make more staying local - tell customer this instead of putting them in a dangerous situation.

Exceptionally bad
Unacceptable waiting times