FOOTWEAR 4 YOU Avis 

Brilliant customer service from Jeff. Shoes arrived quickly and well packaged. I rarely leave a review but after reading some of the reviews on this site I thought I would leave a bit of positivity about my transaction. I contacted the shop via telephone and spoke to Jeff who sorted my query out quickly and efficiently and was a pleasure to deal with.

Buy with confidence. Any problems speak to Jeff, He will sort it.

I ordered a pair of sheepskin slippers in Jan/ Feb this year. Returned them as they didn't fit. I have not received the refund of £60 even after contacting them several times and have not received any communications from them. The slippers were tracked and I have proof they were delivered.

Had a pair of Mephisto Barracuda repaired in July 23. The heels only lasted a year, much shorter than the time since original purchase with no increase in my daily usage. Made the point by email very politely to Footwear4You that the problem lay in using the same rubber composition in an integrated sole and heel and suggested they make this point to Mephisto. No acknowledgement received. You can currently buy new Barracuda for not much more than the repair cost!

I received the wrong shoes on Friday 26th July. I've sent several emails with attached photos of what I ordered and what I received.
The Mephisto trainers I received are not what I ordered. They're a completely different colour.
I've asked Footwear4you for confirmation on how to return these. I paid £195 and they have my money through PayPal. I've put in a Formal complaint to them. I'm hoping we can get this matter resolved soon!!
I've just spoken to Jeff at Footwear4you. He's sending me a label in post to return shoes via Post Office Free of Charge.
He's contacting his colleague in France and I'm now feeling more confident that this will be resolved.
When calling. The name comes up Sheepskin4you. Call was diverted to Jeff.
Jeff has been in touch again. He's ordered the shoes I wanted. I should have them in a couple of weeks.
Label has been sent for me to return shoes FOC.
His colleague in France said they have the same number. But the ones I ordered have black at the end of it.
Jeff has been very helpful and I'm confident this will be resolved.
I'll keep you posted.
Update. I returned the shoes I received on Wednesday via Royal Mail. Jeff at Footwear4you sent me the label. Postage FOC.
I'm now waiting on the shoes I originally ordered and hope to receive them in next couple of weeks. Jeff reordered these for me on Monday 29th July.
I'll keep you updated.
8th August, 2024.
Jeff made contact with me through PayPal to say he'd received the shoes I returned.
He's ordered the shoes I originally ordered and I'm hoping to receive them soon as I'm due to pay my credit card on 15th August. I always pay on time as I don't like to be charged interest.
I'll keep you updated on how things go
12th August.
I spoke to Jeff at Footwear4you today. He has refunded the full amount I paid for the shoes.
Once he receives the ones I ordered he will call me and I'll pay for them then.
I've had absolutely no problem with Jeff since I first spoke to him. Has always been very helpful.
Update 22nd August.
Geoff emailed me today. He should receive my shoes by 30th August and will call me. I will pay for them when he does. All being well I should receive them first week in September. The reason it's taken so long is France was on holiday for 2 weeks and that's where the shoes are coming from.
I'll let you know when I receive them.
Geoff has been very helpful all the way through this.
5th September.
I received my shoes on Monday 2nd September. They are perfect!
Geoff sent them to me prior to taking payment for me to check that these were the correct ones I'd ordered initially and fitted ok.
I called Geoff yesterday and paid for them.
Geoff couldn't have been more helpful from day one.
I can definitely recommend Footwear4you to anyone wishing to place an order with them.
Really lovely to be able to speak to a Human Being and get such great Customer Service. Something that's lacking these days.
I can't thank Geoff enough.

AllRounder trainers ordered 19th April and payment taken. 2 months later, no delivery and email ignored, phone call not answered. I have now requested cancellation with refund. Watch this space.

Order received 13 July with apology for delay. I had managed to make telephone contact when I was told the delay was due to manufacturing problems in France. I accepted a different colour, the original order having been discontinued.

When ordering from this company, if you want delivery within a specific time, check that the item is in stock in UK.

Ordered a pair of Allrounder Boots at £130. Not delivered. Three emails so far completely ignored. They don't show as being a scam company, but I have real concerns.

Avoid, easily the worst company i have ever dealt with. Took my money and i am am still without the shoes 2 months later.

You call the shop number to enquire about your order and it goes to answerphone saying not to call, instead email. I have sent 4 emails, all ignored.

Please do yourself a favour and shop elsewhere,

Ordered 2 pairs of different sized shepherd slippers totalling £100. One pair fit, the other didn’t so I returned asking for larger size. No issue with initial order, returns proces, or replacement for the too small pair. Quick delivery and easy exchange process. Only reason getting 4* rather than 5* is the total lack of communication - I emailed twice about delivery times and returns process and got no response. Otherwise - all good.

Exceptional and prompt customer service when I needed to exchange a faulty pair of slippers.
I have used this company on several occasions and always been delighted with the speed of delivery and quality product.

Wouldn’t accept my unworn shoes, with tags still on - buyer beware very bad customer service