Working with customer service, I had a wash unit that had gone out of warranty only a couple weeks before it died. They worked with me and got me a brand new unit shipped out immediately with almost n... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Being able to reach Formlabs support over the phone instantly with no questions asked is peak customer service and so rare these days. Reps dispatch fixes because they know customers depend on t... Voir plus
Printer was delivered to the wrong address and the support person has been unhelpful and tried to push the blame on me. Only after going back and forth for 3 days they agreed to help me but I still ha... Voir plus
L'entreprise a répondu
I am very happy with Formlab’s professional communication and shipping. I have yet to open the machine but am sure based off of the reputation of Formlab that it will meet expectations for our co... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Formlabs is a 3D printing technology developer and manufacturer.
Coordonnées de contact
Medford St 35, 02143, Somerville, Etats-Unis
- formlabs.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Formlabs powder selection and reliability has been poor
Formlabs is okay. They lock you into only buying their powders, but they don't really have the powders we need. The reliability of the Fuse 1+ has been very poor, and support hasn't really known what needs to change to get it working most of the time. I'll look at other brands when we're ready to buy another machine.

Réponse de Formlabs
The technician was extremely…
The technician was extremely professional and helpful.
Unfortunately, the system only made two good prints and failed again.
Above and beyond
Above and beyond, listened and very friendly. Assisted me with my assignment requirements for materials.
I am very happy with Formlab’s…
I am very happy with Formlab’s professional communication and shipping.
I have yet to open the machine but am sure based off of the reputation of Formlab that it will meet expectations for our company.
I do wish I waited and got multiple Studio 1 machines instead of the Form 4 but am still content with my purchase.
Formlabs is elite
Formlabs is a top tier company to work with. Amazing products and the support to back it up.
Thank you for all your assistance with…
Thank you for all your assistance with our printer! We truly appreciate how attentive and responsive your team has been throughout this process. We received and installed the replacement part, and the instructions provided were very clear and easy to follow. Everything went smoothly, and we really appreciate the excellent customer service and support you guys provided!
Material fulfillment is extremely fast
Material fulfillment is extremely fast. I appreciate that.
Great Service!
Amazing Customer Service
Steve was very helpful in diagnosing and fixing a problem we were having with our Form Wash L. Their communication was prompt and courteous, and they very clearly described what I needed to do to get them the information they needed. Once the problem was identified, they helped me though what I needed to order and made sure to keep personal track of the order until it arrived very quickly. In the end, although the replacement part was one third the cost of the machine and did not last five years with light use, the service was amazing and painless. Ignoring the design of the product itself, this was a great experience. Five stars for service!
Well done all around
Well done all around. We are excited to add the form studio 1 to our lab soon
You fixed the issue quickly and to our…
You fixed the issue quickly and to our satisfaction.
Easy to operate 3d model cleaning
Customer service has always been A++…
Customer service has always been A++ great ... a major reason I decided to buy the Form3 several years ago, then upgrade to the F4 and add the F4L about 9 months ago.
Order received in a timely manner
Order received in a timely manner, no issues with material, paperwork or billing.
As always, five stars!
As always, five stars. I wish I could support my customers as well as you support yours.
Very quick response time and…
Very quick response time and willingness to help with any and all questions.
Good products other than we need a high…
Good products other than we need a high heat outdoor stable product but over all products are good but way over priced.
great experience
So far having great experience with Software, Hardware, and most notable the Support team. Thanks!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







