Working with customer service, I had a wash unit that had gone out of warranty only a couple weeks before it died. They worked with me and got me a brand new unit shipped out immediately with almost n... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Being able to reach Formlabs support over the phone instantly with no questions asked is peak customer service and so rare these days. Reps dispatch fixes because they know customers depend on t... Voir plus
Printer was delivered to the wrong address and the support person has been unhelpful and tried to push the blame on me. Only after going back and forth for 3 days they agreed to help me but I still ha... Voir plus
L'entreprise a répondu
I am very happy with Formlab’s professional communication and shipping. I have yet to open the machine but am sure based off of the reputation of Formlab that it will meet expectations for our co... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Formlabs is a 3D printing technology developer and manufacturer.
Coordonnées de contact
Medford St 35, 02143, Somerville, Etats-Unis
- formlabs.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Your tech guided me to the right…
Your tech guided me to the right solution for me. and so far the Form Cure and the rigid 10K resin have worked well.
Everything went really well.
es war schwer die Gutscheincodes…
es war schwer die Gutscheincodes anzuwenden
außerdem wurde nur 1 akzeptiert

Réponse de Formlabs
Good quality
Ordered a sample of the flex 80 and the rigid 10k. It allowed my team and I to see and feel the materials.
Team reached out to offer support and…
Team reached out to offer support and when needed they where helpful.
Excellent Customer Service
Fast responses, extremely knowledgeable, saw my issue through until it was totally resolved. 10/10 experience.
I was sent the incorrect item and was…
I was sent the incorrect item and was told I couldn’t return it because I opened the box, even though the item was unused.

Réponse de Formlabs
The tech support team is fabulous
The tech support team is fabulous. I worked with Devon R. and Britt W., and they both deserve a raise. Very knowledgeable and kind.
Reliable partner — fast support and hardware that delivers
As a Formlabs partner, we work with their printers and resins daily, and the experience has been consistently strong across the board — hardware, materials, and support alike.
What stands out most is the support: technical questions get answered quickly and with concrete solutions, not generic replies. When we've run into a tricky print or a case that needed attention, the turnaround has been fast enough to keep our production on schedule.
The documentation is another highlight — the step-by-step tutorials, from file prep in PreForm to printer maintenance, genuinely shortened the learning curve for our team. The material range is impressively versatile too, covering everything from rapid prototyping to biocompatible dental applications, and the printers themselves are reliable and easy to run day to day.
Highly recommended for anyone looking for a mature, well-supported professional 3D printing solution.
Amazing Support
Amazing Support
Thank you for helping us get back up and running so quickly. The videos were very helpful!
Quick and helpful
Being able to reach Formlabs support is a breeze
Being able to reach Formlabs support over the phone instantly with no questions asked is peak customer service and so rare these days.
Reps dispatch fixes because they know customers depend on their machines for commercial operations. If they don’t know something, they look it up and never waste your time.
Keep up the great work Formlabs!
Amazing printer and top notch support.
Slow Receipt of Order
Very long time between order and receipt of order. Had to call to find out what happened and was told there was a fraud issue. The order was paid for on the date I ordered the resin. There was confusion about the shipping to address. After I made multiple phone calls about the shipping address being wrong on the invoice, I received a tracking notice and the address on the notice was to the wrong address. Another phone call latter I was assured the package was going to the correct address. It did finally arrive about 20 days after I placed the order. Not to encouraging.

Réponse de Formlabs
The new part arrived promptly
The new part arrived promptly, and the problem was fixed. Thanks to Devon on the support team.
The ordering process was easy and the…
The ordering process was easy and the delivery was fast.
Outstanding support services
As always, Formlabs support were prompt, courteous and professional. They walked me through diagnosing my problem and the repair.
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