Foxhills Jewellers Avis 

I bought a Tiffany necklace for my daughter’s 21st. Description was perfect and I received it very quickly. Would recommend this company.

I purchased a necklace for my girlfriend through Foxhills. Great communication and the necklace looks lovely in person. Very thankful for their speed to reply and speed of shipping.

Would recommend

First time purchase from this company.

Good price, excellent service and express delivery would recommend.

Very quick delivery, good communication throughout, and love the product! Will definitely use this company again.

I’m posting here because I’ve had no response from management despite repeated requests. I trusted Foxhills Jewellers with my engagement ring, wedding ring, and diamond—items of immense sentimental and financial value—on 3 October, and they are still in the store’s possession.

Since then, I’ve received no quotation, broken promises, and shockingly unprofessional behaviour from a shop assistant, including comments such as:

“If I give out my manager’s mobile number, she will murder me.”“You can send an email, but there's no point as she won’t reply.”

My calls have gone unanswered (and even appeared to be blocked), and I’ve been told management will not respond to their customers which leads me to believe their do not care for their customers or their possessions. This lack of care and accountability has caused me enormous stress and anxiety.

I urgently need:
✅ Confirmation my jewellery is safe
✅ A clear return date
✅ An apology and explanation

I trusted this business because it claims to be family-run and customer-focused. Right now, my experience shows the opposite.

If Foxhills Jewellers truly values its customers, I expect a response from senior management immediately

Quick response to questions and speedy delivery

After browsing the web for many weeks I finally settled on a Pandora choker from Foxhills. I called to ask for further photos which was not a problem and they came through to me extremely quickly having clearly just been taken on a Sales Assistant wearing the item.
I’ve forgotten the name of the wonderful Sales Assistant who guided me through my purchase but it was a very pleasant experience. She was able to include a Pandora gift box and the item was despatched super quick arriving at around 11am the next day.
It’s a beautiful necklace and I hope that my daughter loves it when she receives as a birthday gift later this week.
Quality customer service A*

Superb service and communication from the team at foxhills. I sold them a tiffiany bracelet I no longer wear and found they have a ring I’d like, will be back late to purchase this! Thanks so much!

Lovely necklace fantastic price

I contacted Foxhills Jewellers as I was looking to purchase a genuine pre loved Tiffany bangle. I was not disappointed.
The service i received was second to none.
My purchase was delivered on time and packaged beautifully. I am absolutely delighted with my bangle and would not hesitate to recommend this company. 5**** 😀

Found a ring on their website! Michelle was so helpful! Great service, even sent me a picture of her wearing it so I could see the fit. Arrived the next day and was perfect. Will definitely recommend Foxhills, great service and just lovely to deal with. Thank you

I recently decided to sell a couple of Tiffany items that I no longer used. I experienced very good communication and service throughout. The process was fast and efficient. I would definitely sell to them again.

Sold several items and received a fair price and payment was made promptly. Would deal with again, so thank you.

Although I have lived in Thornbury for a long time I didn’t know Foxhills existed! However last weekend my watch stopped working, so I immediately popped to Lees Mend a Shoe for a new watch battery but he was closed. I quickly ran round to Gems jewellery who were also closed! It wasn’t even 3.30pm. I did a quick google search to find the details of Foxhills, called them to see if they repaired watches. A young lady answered the phone and was so helpful and said they could help. I popped in, and the lady was extremely knowledgeable and helpful, and repaired my watch for me. It was a reasonable price. Whilst I was there I couldn’t help but look at the beautiful jewellery on show! A great little shop thank you!

The girl on the desk was very helpful

I had been looking online, for some time, for a Tiffany's bangle as a gift for my sister in law, when I came across Foxhills. I had a few questions regarding a particular piece that interested me, and they answered my queries instantly. Once I'd decided to make the purchase, I recieved the bangle within 2 days. I found the communication, staff and service of an extremely high standard. Would highly recommend.

Tiffany bracelet purchased for my wife's 50th. Arrived well packaged and item was as described.

Great service!

Easy to drop off piece, had to be sent away for pricing for necklace repair. Reasonable quote.

Great store and 1st class customer service

Great company with very good communication. We sold some unwanted jewellery and the process was simple and very quick. I highly recommend.