Bought a frame & mount for a tapestry that I had just finished from Frame Company, it can be tricky to get the right size for things like this, and was able to order the exact size I needed for a good... Voir plus
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I had an amazing experience placing an order with The Frame Company. The whole process was smooth and easy, and I’m really happy with the quality of the frames. The product was exactly what I was ho... Voir plus
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I ordered a frame and insert from this company. I messed up the payment but they reached out and we got it sorted very quickly. The frame was delivered promptly but unfortunately the glass was broke... Voir plus
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I needed a very specific frame that I couldn't find anywhere, so I reached out to Frame Company to see if there was any chance they could make what I was looking for. Amanda replied very promptly with... Voir plus
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4,8
Excellent
293 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Fantastic frame, careless courier
Bought a frame & mount for a tapestry that I had just finished from Frame Company, it can be tricky to get the right size for things like this, and was able to order the exact size I needed for a good price, delivered quickly and was perfect for my item. Great contact when I had a question. Would have given 5 stars but despite being labelled fragile it was pretty beaten up when it arrived and could have easily been damaged - I realise this is more the couriers fault but they might need to reconsider their carrier if they ignore the very obvious labels. Will definitely be ordering from them again though !
19 mai 2026
Avis spontané
Réponse de Frame Company
Hi Danielle,
Thank you so much for choosing to order with Frame Company and for going to the trouble of sharing your experience with others. We are absolutely delighted that you are happy with your frame and also the service received, its a pleasure to know that we were able to help!
In terms of the delivery issue, our sincerest apologies that the parcel did not make it to you in pristine condition, however very relieved that it did managed to escape any damage. We use several couriers not just the one, and it is the most difficult thing to find one courier that everyone is happy with. What works for one, never works for another and so whilst your comments are certainly taken on board and valued, if we were to change couriers every time this was suggested, there honestly wouldn't be any couriers left. We do use a perfectly sufficient amount of packaging, which in this case is proven as your frame thankfully did arrive unscathed, however when you consider the volume of hands and processes that the parcel passes through from the point of leaving us to the time of delivery to the customer, it would be highly difficult to ensure that the parcel arrives in complete pristine condition. We can certainly hope, but ultimately we put our trust in the couriers to handle our parcels with care, but in the event that anything does arrive damaged or faulty from the journey, please have peace of mind that we will always offer an immediate resolution.
Thank you so, so much for taking the time to reach out, we are sincerely so pleased you are happy with your overall experience and we very much look forward to welcoming you back to us again soon.
Best,
Amanda
Frame Company customer service team
I had an amazing experience placing my order with the frame company
I had an amazing experience placing an order with The Frame Company. The whole process was smooth and easy, and I’m really happy with the quality of the frames. The product was exactly what I was hoping for.
I also want to mention the customer service, which was excellent. Amanda was a great help throughout and made everything much easier with her support and quick responses. Overall, a really positive experience and I would definitely order from them again.
8 mai 2026
Avis spontané
Réponse de Frame Company
Hi Wassko,
We are absolutely delighted to read your review! Nothing pleases us more than hearing of a very happy customer. It makes all of the hard work very worthwhile to know that our main objective has been achieved. If our customers are happy then we are happy too and so thank you so much for going to the trouble to share your experience.
We are always very happy to help in any way possible and please do be sure to come back to us any time for support and assistance.
Thank you so much again for choosing Frame Company as your go to shop for picture frames!
Best,
Amanda
Frame Company Customer Service team
I have bought from Frame Company before…
I have bought from Frame Company before so I naturally went to their website again and ordered the same frame again as it's so nice and there was a little problem with the perspex which could have even been my fault but I was in touch with Amanda who has been brilliant throughout and she has replied competently and precise and I have been very impressed with her friendly response and I think she deserves a prize for her patience and understanding....overall I am very impressed with the Frame Company and Amanda and I am definitely recommending them to everyone and will be buying again in the near future
13 mai 2026
Avis spontané
Réponse de Frame Company
Dear Susan,
Thank you for your super kindness. This is our job and is what we are here for, to help in any situation and we will always do what is best for our customers because ultimately, our customers are what keeps Frame Company going. So if you are happy, then we are happy too.
We are delighted to hear such praise and thank you for taking the time out of your day to share it.
Thank you so much for your loyalty to Frame Company and we look forward very much to hearing from you again soon.
Best,
Amanda
Frame Company customer service team
Great Customer Service…
I ordered a frame and insert from this company. I messed up the payment but they reached out and we got it sorted very quickly.
The frame was delivered promptly but unfortunately the glass was broken. Very quickly they responded and offered to dispose of the glass if I didn't want too. They then offered to replace everything or if the frame wasn't damaged to just replace the glass or replace with high quality perspex.
I chose perspex and the customer service and follow up was 100% efficient and courteous and they apologised frequently for something which was not their fault. Really great customer service.
13 avril 2026
Avis spontané
Réponse de Frame Company
Hi Julie,
How lovely to read your experience! Whilst we wished these issues didn't arise in the first instance and are so sorry that it did, we are delighted that we were able to get it sorted for you swiftly. We are always on hand to help whatever the situation and will offer support right until you have received your order safely. Thank you so much for your patience and understanding and ultimately for allowing us the opportunity to offer a resolution.
We very much hope to welcome you back to us again soon and thank you for sharing your lovely review in the meantime.
Best,
Amanda
Frame Company Customer Service team
Lovely product and really outstanding…
Lovely product and really outstanding customer service.
They do what it says on the tin, and provide excellent updates whilst they're doing it; I will definitely be reordering.
2 mai 2026
Avis spontané
Réponse de Frame Company
Hi Marian,
Thank you so much for your order with us, we are absolutely delighted to hear how happy you are! Thank you for going to the trouble to share your experience with others, it's always such a pleasure to hear.
Please always feel welcome to reach out for assistance anytime and we very much hope to welcome you back to Frame Company again soon.
Best,
Amanda
Frame Company Customer Service team
A huge thanks to Amanda!!
Very professional and courteous company, a pleasure to deal with.
Amanda at customer service deserves a special note, we asked for 'The Frame Company' to supply a frame they do not normally sell and Amanda organised it, sorted it and had it delivered, huge thanks to Amanda.
Can highly recommend this company!!
24 avril 2026
Avis spontané
Réponse de Frame Company
Dear Barry,
How lovely to read such a cheerful note and thank you for going to the trouble to do so. It was a pleasure to help and at the end of the day, that's what we are here for! To hear how happy you are is very rewarding and we are delighted that your experience was such a pleasant one.
Thank you for choosing us and we very much hope to welcome you back to Frame Company again soon.
Best wishes,
Amanda
Frame Company customer service team
Fantastic service and beautiful frames!
I needed a very specific frame that I couldn't find anywhere, so I reached out to Frame Company to see if there was any chance they could make what I was looking for. Amanda replied very promptly with a great recommendation and a couple of options. They seemed to match my needs, so I went ahead with the custom order. Amanda made everything very simple and straightforward, and a little while later my frames arrived! They are absolutely perfect for what I needed them for and they look wonderful. Really excellent service all around and I'll definitely be back to order more!
30 avril 2026
Avis spontané
Réponse de Frame Company
Hi Lauren,
Thank you so much for taking the time to leave your lovely review. We are so pleased to hear how happy you are with your frames and it was absolutely no trouble in the slightest to help, we are happy to be on hand always and if our customers are happy, then so are we. Any time you are in need of support and assistance, please do feel more than welcome to reach out to us.
We very much look forward to hearing from you again soon.
Best,
Amanda
Frame Company customer service team
What amazing service
What amazing service. I ordered a A3 frame that arrived damaged. I e mailed customer services and got a reply later the same day. The contact was brilliant, very personal with one person dealing with with my issue. I received a new frame within 3 days!! I think the mark of a company is how they deal with problems when they arise, in my case they far exceeded my expectations. Well done to Amanda and team.
16 avril 2026
Avis spontané
Réponse de Frame Company
Dear Andrew,
We are absolutely delighted to read your review! Nothing pleases us more than hearing of a very happy customer. It makes all of the hard work very worthwhile to know that our main objective has been achieved. If our customers are happy then we are happy too and so thank you so much for going to the trouble to share your experience. We are always very happy to help in any way possible and so please do be sure to reach out any time for support and assistance.
Thank you so much again for choosing Frame Company and we cannot wait to welcome you back to us again soon.
Best,
Amanda
Frame Company Customer Service team
Ordered frames for some original art…
Ordered frames for some original art work. They arrived and far exceeded my expectations
14 avril 2026
Avis spontané
Réponse de Frame Company
Hi Miles,
Thank you so much for your order with us, we are absolutely delighted to hear how happy you are! Thank you for going to the trouble to share your experience with others, it's always such a pleasure to see.
Please always feel welcome to reach out for assistance anytime and we very much hope to welcome you back to Frame Company again soon.
Best,
Amanda
Frame Company Customer Service team
FANTASTIC customer service
I bought a frame from this company via Amazon, which unfortunately arrived with the glass broken. I emailed the Frame Company explaining my situation, and I was lucky enough to have a response from Amanda by the next day. Amanda was incredibly helpful, apologetic, kind and understanding and arranged for a replacement glass to be sent out immediately. I also was kindly offered the option of changing to a plexi-glass instead which is more durable, however as the frame is for a wedding project I asked for glass. Because of this wonderful customer service the initial fault of the broken glass was concretely overcome and I would happily order from them again if I am need of another frame. The frame itself is lovely too. Five stars!
12 mars 2026
Avis spontané
Réponse de Frame Company
Hi Ella,
Thank you for going to the trouble to leave your kind review. We are so happy to have been able to resolve the issue you were having. It can be very disappointing to receive a damaged picture frame but please be assured that in any event that this may happen, we will always go above and beyond to help and offer a resolution without question.
If there is anything else we can possibly do for you then please feel more than welcome to get in touch and in the meantime, we very much hope to hear from you again soon.
Best,
Amanda
Frame Company Customer Service team
I have had many pictures framed by this…
I have had many pictures framed by this company and I am 100% satisfied that they provide a very good service. The people who work there are very helpful and I have never had to wait that long for the framing to be done.I would most definitely recommend this Company and I will always go there for my framing.
25 mars 2026
Avis spontané
Réponse de Frame Company
Hi Jane,
Thank you so much for your loyalty to Frame Company and for coming back to us time and time again. Its a pleasure to hear how happy you are! We always try our best and work so hard to provide the best service we can and so to read your lovely review makes everything so worthwhile.
Thank you so much again for going to the trouble to share your experience and we look forward to welcoming you back to Frame Company again very soon.
Amanda
Frame Company Customer Service team
Excellent company and customer service
I ordered a frame and mount for a special print.
I paid extra for a speedy delivery prior to going away. It arrived as expected but owing to the delivery driver putting it in with my recycling during extreme wet weather the mount had some water damage, despite being very well packaged.
Customer service were so helpful and replaced the mount, holding off posting until I was back from holiday to receive it.
The frame and mount look so good and I am happy to recommend and re order.
13 mars 2026
Avis spontané
Réponse de Frame Company
Hi Jackie,
That's lovely to hear and thank you for taking the time to reach out. We are delighted we were able to resolve the issues you were having but more so that you will be returning to us. Thank you so much for choosing to order with Frame Company and if there is anything else we can help with, please always feel welcome to reach out.
Amanda
Frame Company Customer Service team
Fantastic product and service.
I'm so very pleased with the quality and service supplied by Frame company and would highly recommend them. I'll definitely be ordering more frames shortly.
19 mars 2026
Avis spontané
Réponse de Frame Company
Hi James,
Thank you so much for your order with us and for leaving your lovely review. We are over the moon you are happy with your frames and service received, that makes us very happy too!
If we can help any further, please be sure to get in touch and in the meantime, we look forward to welcoming you back to us again very soon.
Best,
Amanda
Frame Company Customer Service team
Avoid. Can't fulfil ordered frame sizes.
Very unhelpful company who don't know the sizes of their own frames.
Avoid The Frame Company. They've set up frame ordering on Amazon. Click on one size and you'll receive a random choice by post. Let them know by the email that they provide and they'll redirect to Amazon. And then send the wrong size frame out a second time. Avoid these clowns who can't recognise the sizes of their own frames.
1 mars 2026
Avis spontané
Réponse de Frame Company
Dear Paul,
Thank you for leaving your review and for choosing to order one of our frames. As we did try to explain, yes we do sell our frames on Amazon from our Frame Company store, but we also sell our frames to Amazon who then go on to sell our frames but as an Amazon product. I completely understand how the concept can sometimes be confused and especially when Amazon customer service directs you to us in the event of any issue, but essentially we have absolutely no involvement or power over the sale or how it is advertised. You will see somewhere on the Amazon listing "Sold by" and it will either state "Sold by Frame Company" or "Sold by Amazon". On this occasion you purchased sold by from Amazon which means that every process, from the storage of the frames, the picking, the handling, quality checks and the packing is all managed by Amazon and their staff from their various fulfilment centres. The orders are delivered by Amazon designated carriers and your payment is even made directly to Amazon. We have absolutely no part to play in the transaction when you purchase a "Sold by Amazon" product. We do sincerely go above and beyond for all of our customers and your review is saddening because we do pride ourselves on offering a very high standard of customer service, whatever the situation. We have raised the listing issue with our account manager several times and are honestly working on how we can ensure it is corrected as soon as possible to avoid this happening to more customers, however regretfully we are unable to change how Amazon operate and advertise their products ourselves, we sadly do not have that power. The replacement that you received would have again been sent by Amazon.
I do understand your frustration entirely and I appreciate that it is a Frame Company branded product, but I can only offer the example of you purchasing a pair of Nike trainers from John Lewis, but in the event of an issue, you return to Nike themselves, rather than John Lewis where the sale was actually made.
We are very sorry for any inconvenience you have been caused, and understand that Amazon have since refunded you fully so that's good news at least, but it is unfair to suggest to others to avoid Frame Company, we are certainly not clowns and we work very hard every day in our customers best interest only, but sadly in this instance, the situation is completely out of our control.
Best,
Amanda
Frame Company Customer Service team
Very happy with the service
Very happy with the service. I was on a tight deadline of just two days, so pressure was on. Fortunately, the mounts arrived with a day spare.
Great quality mounts, would recommend.
26 février 2026
Avis spontané
Réponse de Frame Company
Hi James,
Thank you for taking the time to leave your review! we are so thrilled that we were able to meet your deadline and even happier that you were pleased with the mounts once received. We love to hear of happy customers and if there is anything we can ever do to help you with any future orders, please do be sure to come back to us any time, as we are always more than happy to help.
Best,
Amanda
Frame Company Customer service team
I would definitely recommend this…
I would definitely recommend this company. The service was excellent, kept me informed and very happy with the photo frame. I will definitely be ordering again
26 février 2026
Avis spontané
Réponse de Frame Company
Hi Linda,
This is so good to hear and we are delighted that your Frame Company experience was a pleasant one! Thank you so much for choosing to order with us and going to the trouble of sharing your experience with others.
We very much look forward to welcoming you back to us again soon.
Amanda
Frame Company Customer Service team
The best choice of attractive, affordable, quality frames and prompt service.
Frame Company offers a wide, well-priced range of frames that suit my photography work and preferences. The selection far outstrips the options available from competitors, who offer very little that compares, at much higher prices. The website is informative and easy to order from. I love the way each frame style has a name. Customer service is excellent and order production, even for custom frames, is swift. I've just spent 10-15 minutes browsing other sites and the exercise confirmed everything I wrote above about Frame Company's products and prices. Right now, I wouldn't go anywhere else.
21 janvier 2026
Avis spontané
Réponse de Frame Company
Dear Mark,
We are absolutely delighted to read your review! Nothing pleases us more than hearing of a very happy customer. It makes all of the hard work very worthwhile to know that our main objective has been achieved. If our customers are happy then we are happy too and so thank you so much for going to the trouble to share your experience.
We are always very happy to help in any way possible and please do be sure to come back to us any time for support and assistance.
Thank you so much again for choosing Frame Company as your go to shop for picture frames!
Best,
Amanda
Frame Company Customer Service team
Very good customer service
Very good customer service. The original order was lost by parcelforce, they resent the order and their communication was superb throughout. A good option for affordable frames.
11 février 2026
Avis spontané
Réponse de Frame Company
Hi Sam,
Thank you so much for your order with us and kindly leaving your review. We are delighted to hear that we were able to resolve the delivery issues you were having and are so sorry for any inconvenience that was caused because of the delay. So pleased you are happy with the frames though and service received, as that's the most important thing at the end of the day, that you are happy!
We very much look forward to the opportunity of being able to welcome you back to Frame Company again in the future.
Best,
Amanda
Frame Company Customer Service team
Excellent customer service, and great frame!
I ordered a frame from The Frame Company - their website is easy to navigate and it was simple to find the exact size and colour frame I was looking for. It arrived quickly but the glass had cracked in transit. I contacted The Frame Company to explain the situation - Amanda, emailed me back the same day to apologise, and explained she would send out a replacement immediately. She also suggested I swap from glass to perspex, as this was lighter and less likely to get damaged at any point. The replacement arrived quickly, in perfect condition and my picture looks great in the complete frame. The customer service I received from Amanda was amazing - her communication was excellent, and she rectified the problem quickly and with no fuss. I would definitely use The Frame Company again.
6 février 2026
Avis spontané
Réponse de Frame Company
Dear Rosalind,
What a lovely review to read and thank you so much for going to the trouble of leaving it. Glass being damaged during the delivery process aside, we are thrilled that your whole experience has been a positive one, it really does give us great pleasure to hear. We are always so pleased to offer support and assistance wherever we can and no matter what the situation, will ensure that a resolution is offered without question. Thank you so much for choosing to order with us and more so for wanting to return to us again in the future, that makes us very happy indeed.
Best,
Amanda
Frame Company Customer Service team
Had some issues with Evri (who hasn't)
Had some issues with Evri (who hasn't), selected to deliver to a Evri locker as knew would be away on the expected day of delivery, only to be told later that the package was too big and couldn't be redirected. Fantastic customer service to sort it out and get replacement frames sent out with an alternative courier, have since placed a 2nd order for more of the same frames as happy with the quality.
12 janvier 2026
Avis spontané
Réponse de Frame Company
Dear Paul,
Thank you so much for taking the time to leave your kind review. We are delighted to hear that you are so happy with your picture frames and service received! Sincerely sorry that you initially experienced delivery issues however you can always be assured that in any event, we will immediately offer a resolution without question and with pleasure and I am thrilled that you allowed us the opportunity to sort this for you. Thank you so much for choosing to order with us and we very much look forward to being able to welcome you back to Frame Company again soon.
Amanda
Frame Company Customer Service team
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