Framebridge Avis 90

I read about Framebridge in Hingham MA and it sounded perfect. The positive thing I would like to say the young man who helped me with my project and the young woman who assisted me my next two visits were lovely, helpful and professional. The manager Russell who could not be bothered to come out of the back to meet with me, not so much.
I went on 12/10 and was told it would be 2-4 weeks for delivery because of Christmas. I understood I had waited till too late. It was a gift going to my son and did. When it didn’t arrive I visited the store and was told it would be arriving 1/21. They apologized and said they just has so many more orders than expected. Guess what? Still never arrived. Now I’m nervous, the item being framed was not expensive but very sentimental and I was worried they lost it. (One reason to use your local framers). I was unaware your item goes to Kentucky. I tried contacting customer service online and got no response. On the third day I went to the store again on 1/27 to be told it still had not been started. I asked for a refund and my item to be returned. There return came today 1/31. I haven’t checked my card yet. After this experience I read the reviews. Lesson learned. It seems this has worked for some but not many. There are also reviews from employees at their factory. Good luck if you choose to use them.

i just emailed framebridge for the 3rd time since stopping in almost a month ago to inquire about artwork i dropped off to be framed november 23. since then, i've had artwork framed at a different location (sadly had to be sent back to wharehouse / wasn't done well) and artwork framed locally at a mom & pop shop (which i may go fully back to). i was told art dropped off around the holidays has taken precedence - ?????? i guess november 23rd doesn't count. after 3 emails, and an in-person visit asking about my art - i don't know what to do. they gave me a 40% discount, as if i'd want to use framebridge again... very frustrated

I sent in art 11-12 to get back in time for Christmas. Still no word on it being done by December 14, and when I asked customer service they just said "sorry we aren't meeting our normal standards". I asked for it to be refunded and sent back. I only hope to get it in time to gift (frameless) and undamaged.

So so good! And excellent customer service. Super happy with the result. The whole experience was 5/5!

I had very high hopes for using Framebridge for my artwork- my original delivery date was to be Nov 8/21. However, after placing my order , I received a follow-up that showed an image of how my artwork was going to look once framed. I noticed that not only was the mat color not what I had ordered but the area around the mat was also incorrect ( I had a notation on my order which was not followed and they acknowledge as much) . I called and the customer service reps made all the changes and then said I would have a new delivery date of Nov 11. There was no mention that ship dates were not relevant, so I took the customer agent at her word.
When I called back a week later to see if my order was in fact being shipped, they informed me that the framing of my artwork had only just begun and that I would not have a ship date until Nov 30th! I was also told that it wasn’t even a guarantee . In fact, they would be unable to guarantee any ship date at all.
I was put off by, Joshua's lack of empathy for the dilemma I had been put in ( this was a wedding gift and my deadline was the weekend of the 13th which of course was missed.
At this point I feel stuck - I’d like to cancel the order but worry they may lose my artwork like so many others have experienced here. I wish I’d checked them out before I ordered frankly.
I’ll just have to wait and see how they turn up or if they turn up at a reasonable timeframe.

I had an excellent experience with Framebridge. I had a minor issue with my order and they were quick to fix it and I’m very very happy with the frames I received. I will most definitely be ordering here again.

We have ordered over 10 photos/frames, not only for ourselves but for gifts. We have always been absolutely happy with all our orders. We can only go off our experience but we have hands down been happy with them. If we could upload examples of the products we would.

Is it possible to give zero stars?! Not only did they lose my picture, but they also had me send the receipt for the missing item and under their non-existent "Art Care Guarantee", they said they would reimburse me for the lost item. They have my address and keep trying to tell me that it has been returned. I believe this is fraud and that those nice customer service people are just covering for what they know is bad quality, bad service and a company that should not be in business. Buyer Beware!
And as for the response I received - this seems typical of most of these companies. They spend more time marketing and publicly fixing their image than actually fixing the issue. To date, I have not heard from anyone at Framebridge.

I had already sworn off using Framebridge when they botched my framing order not once, but twice. But they really do have nice customer service reps...and one reached out to apologize and give me a 25% off coupon for my next order. I needed to send a wedding gift out of state, and decided to take the risk and try them again with the 25% off coupon. BIG MISTAKE. This time their shipping box and shipping service (UPS) failed to protect my original artwork. The items arrived bent/creased. They will still frame the art and send it to our newlywed friends, but I have asked for a full refund. They gave me my money back, but I will NEVER EVER use their service again. Too risky after multiple failures. I wish those of you who do continue to use this service the best of luck with your art and photos.

Continuation of last review. I have been waiting a month now to receive a reimbursement for my destroyed art work. After inquiring today it turns out there was "a glitch" in their system, which no one bothered to follow up on. So will I get reimbursed? Who knows? Maybe the system will glitch again

I have had quite a few things framed by Framebridge, and have never had an issue with any of them. I keep coming back! Quick and easy, reasonable pricing. High quality.

These reviews are just horrible! I will never use this product. The fact that their responding is one thing but everyone has had same problem. Cheap products, was done wrong more than once for most customers. I keep seeing their commercial but then i saw the price, sorry $40 @ the least for a couple pieces of wood glued together around a photo.. nope!

I sent in a print to be framed. The turn around time and shipping was pretty quick and the process was easy. Unfortunately multiple things were wrong with my order. I ordered a black mat but received a white one. Also the print was framed so the orientation (which I noted) was wrong. It was turned 90 degrees to the right, instead of right side up. Lastly (and this is more about the quality) the frame I ordered had a gold front. There was gold paint smudged all inside the bubble wrap. They must have slapped some paint on it and didn’t even let it dry. I emailed customer service and they offered to redo the framing. So I sent it back and once it returned it was still wrong. The print is still turned the wrong way in The fame despite explaining over email and putting printed out instructions with posted in the box. At this be point I know they will still probably do it incorrectly so no point in trying to send it back again.

Edited to add: I did receive prompt and caring customer service. I understand mistakes happen and they do want to make it right.

Do not use them! And don’t trust the reviews on their website! They will hide the bad reviews and you will never see the truth. They don’t care about the art and the end product, they just put frame around it like a machine. So the end product is funny, huge blank boarder around the art not being covered, wrong art(a preview from phone, you can see fingers in the picture) was being used instead of the real art, huge matting threw off the proportion, no one care and ask if it is right before sending it out. And even you addressed the issue to customer care, they will keep sending the wrong item in the rest of the order. Almost feel like the operation team and customer service never talk to each other. And also, they said they work mon to sun but it is not true! There would be no one on line in the weekend for sure, and sometimes you can’t find anyone on Thursday!

They have the WORST customer service. I wish I didn't trust them to get my order in time so that I could surprise my boyfriend with a sentimental Valentine's Gift. When I asked several times about my order, I received nothing but roadblocks and terrible excuses. They don't even try to help you or follow back up when requested. I ordered my design in January, and somehow they still weren't able to do anything they could to help me expedite my order to receiving it on time. DO NOT BOTHER USING THIS COMPANY if you have a special gift to send. It won't get done.

DO NOT order from FRAMEBRIDGE ever to frame your precious memories!!! I sent in 4 pieces of art that my Grandmother made 90 years ago. Somehow, they LOST 2 of them, even though I sent them all in together, in the same box. Their business is to frame peoples memories. That's what they do. That's it. They send you a box, you send them your art, they frame it and send it back to you. How does this even happen??? They strung me along, saying they were doing everything they could to find them, including checking video footage in their factory, for 2 months. I am heartbroken. Apparently this has happened to many others. I wish I had recourse, but without an appraisal or proof of value, which, of course, is priceless to me, they only guarantee lost pieces of art for $300. So, I'm spreading the word. DON'T USE FRAMEBRIDGE.

Outstanding in all aspects. I never write reviews, but a great company deserves praise and respect. Especially these days when online services can be so poorly supported from a customer service perspective. I've ordered many things from Framebridge including two pieces of artwork for my twin's nursery and the quality is outstanding. Additionally, the customer service when I've had questions or needed special requests, has always exceeded my expectations. You can tell this a company that values the experience of the consumer from start to finish. Thank you for filling my home with beautifully framed art and cherished memories. Keep doing what you're doing!

SO BAD. Cheap af. The same frames didn't even match. Our printed picture came out wrong twice with some horrible filter. They let us keep the whole thing and sent another one cuz thats how cheap their products are!!! No way am I even asking for a third one. All I can say is CHEAP for an expensive price and a fake representation of their products.

Unbelievable how our experience has turned out. We visited the Brooklyn location to frame a limited edition print. I highlighted the importance of the print and expressed concerns that it might be damaged during shipping, and they assured me that this would not be an issue as 'this is what we do.'

Received the piece and the art was DAMAGED. The print was TORN. (The frame was also dinged up, but a small issue compared to the damaged artwork).

Customer service was empathetic and quick to respond. They offered to replace the artwork by purchasing a the same print (different number) on eBay and reframe for free. Cool. We receive frame number two, art is fine, but there's a giant gap between the art and the frame.

I am upset. Yet customer service assures me this must have occurred during shipping. Send it back and we'll fix it.

So today I receive the third one. The art is pushed and dented in, and you can see the staples and GIANT gaps between the art and the frame. Like, what????????
How does this pass your quality control. If you have an issue with shipping FIX HOW YOU SHIP.

NEVER will I use Framebridge. I have wasted so much time with them. I should have just gone to Michael's. It's not worth the $100 savings just to be disappointed again and again.

Not end of story. Framing arrived and artwork was not straight. Emailed but then decided to call the brick and mortar store that is an hour away. The store—which does not do framing—sent me a mailing label. The person in the storefront was apologetic and helpful. Wish I had used my local framer, who would have been more creative with matting and probably a thicker frame. Since the artwork was not valuable, just sentimental, I thought $99 was a fair price. We’ll see how the next phase turns out.