Frank Green Avis 

Purchased the 1 litre reusable bottle and unfortunately after not much use the coating is coming off! Marks very easily and now just looks a mess! Very disappointed in the quality given the premium product price. Contacted customer service and got told it was classed as wear and tear even though the product wasn’t that old and for the little amount of use the bottle had the marks on the coating are not comparable. So I would say poor quality coating and expected it to be more robust. No offer to help from customer service even though within warranty and unfortunately this has now put me off buying anymore products from Frank Green as I don’t expect a bottle to look so rubbish and tatty after such little use considering the high price.

I purchased a Reusable Coffee Cup as a gift for my friend. Unfortunately, it kept the drink warm for all of 15 minutes. Not what you expect when paying £20 for a product. Very disappointing.

Poor quality, and leave paint everywhere you take it. No offer from customer service as well! Too much money for the quality

When I got my bottle it was great! Then all of a sudden the straw/ lid then stoppped working as it should. I contacted the company and they were happy to send a replacement lid for free which was great. Then two months later the same issue happened. I asked for a full refund of the bottle and lid as this was very frustrating. They said that it’s not in their police but were happy to send out a replacement lid which I took (better then nothing I thought) and now the bottle constantly leaks and has ruined my car seat. So unfortunate as I like what this company stands for by being sustainable but sustainable is it when you have to keep sending our replacements for a part that keeps failing. Very disappointing for how much the bottle costs. I’ve only had it about 4 months

Really disappointing experience with this product and company. After only a handful of uses (and careful washing) the paint started peeling off the 1L Drink Bottle. We contacted customer service and explained the situation that we thought the paint coating was faulty. We said we would have expected higher quality for the premium price. They said that this counted as wear and tear and because they were a "sustainability-driven brand" the paint coming off was only a superficial issue and we should continue to use the product. Apart from getting confused about what sustainability means for a brand they also have no idea that our 16-year old daughter who got this from Christmas doesn't really like the idea of having a water bottle with have the paint flaking off. Really poor outlook. Strongly recommend everyone not to support this company as the product quality is poor and they have noon idea about customer value.

Ordered a monogrammed bottle which arrived with someone else's name on it, my daughter was so gutted opening it on Christmas. No replacement cause not lodged within 7 days. Took 3 weeks to be delivered. Could have at least offered a discount code on the replacement. Never buying with these guys again.

I really loved the cup but clean it every week and it still is really dirty. Grows mold/collects dirt under straw and has no way of getting under there completely unable to clean and it’s a shame as i really like the bottle but it gets soo dirty keep in mind i was consistently washing and still couldn’t get the dirt to leave. Don’t waste your money

I received fast shipping to the USA as well as excellent customer service. Frank Green advises that their turn around time for customer service is up to five business days which is reasonable, but they were able to get back to me within one business day. An incorrect version of one of the items I ordered was sent so I emailed them with a photo of the order right out of the box. Their response was to immediately ship out a replacement item, no fuss! I am also very pleased with the quality of the items I have received.

Beware! There are different types of cup and the website is not clear at all.

We spent time researching the best leak proof insulated cup for our coffee and Frank Green seemed to fit the bill. We were quite excited for our purchase to arrive. Having found the cups we wanted online we decided to purchase. Sadly we got distracted by our 3 young children and didn’t order straight away. We later came back to the website and ordered what we thought were the exact same insulated cups we had looked at earlier in the day. The description even says suitable for hot and cold drinks and says that it is a great alternative to single use takeaway cups. So sounds like a cup designed for tea and coffee right? Wrong.
When they arrived my husband used his and complained that it didn’t keep his drink hot at all. We then discovered we had ordered the ‘original’ reuseable cup and not the ‘ceramic’ reuseable cup. Sorry, but who has a reuseable cup that isn’t for tea and coffee?! No one serves drinks in takeaway cups that isn’t for tea and coffee!
Frank Green have refused to exchange for us (appreciate that is their policy for the UK but their website is totally confusing). The design looks exactly the same and all the colour choices are the same. The cups cost is £45 including postage and we’re loathed to pay another nearly £50 for the right cups that actually designed for tea and coffee.
Couldn’t be more disappointed.

Terrible, please don't waste your money. My 1L bottle has stopped 'working'... condensation appears on the outside, it doesn't keep the water cold.
They wont replace it as I don't have a receipt, despite sending photos and a video (keep your receipts is the lesson!).
For the price, get a Yeti or absolutely anything else.
Shame as it is very funky design. Just very annoyed to have spent so much money on something so crappy.

The caps a little plastic vent which have a habit of falling out when they’re washed. The first time this happened we contacted customer services and they sent out a replacement which was good. Unfortunately it happened again but because the bottle was over 12 months old we couldn’t get a replacement. We couldn’t even buy one, We were informed that the only way round this is to buy a whole new cap so now I have an unusable bottle that leaks. Not really a green or sustainable solution is it.

Absolutely great experience , Frank Green bottles up to standards , super fast delivery , traceable.

I'm really disappointed - I bought a Frank Green insulated travel mug with the special no-spill lid, which was NOT cheap - over £25. It just doesn't keep my drink hot at all, even when my journey is only an hour. I emailed them and got an absolutely ludicrous non-answer.
These cups look beautiful, but your drink will not be hot when you get to it!
AND drips come out of the top, so it's not really safe to have in your bag, unless you don't mind getting coffee on all your stuff.

I am grateful to have invested in two pieces from Frank Green. I really felt for them as over Christmas they had delivery issues and they truly went above and beyond to rectify the situation. One of the items I ordered didn’t have its monogram and they immediately sorted the situation out without me having to return the other item. I appreciate the high level of customer service and true authenticity. I would definitely order from them again because their products are high quality and align with my values and their company is true to their word. Thank you to Lachlan who helped me out as well!

I ordered two Reusable drink bottles as Christmas gifts. One received was exactly as ordered, the other was incorrect colour, not even close to the one ordered. I completed a request for the error to be rectified and for a Shipping Label to send the incorrect item back so far 3 times over the last 4 weeks. Each time there was a painfully long delay (more than a week) in receiving any response, and then it was to again reclarify what I had already clearly stated in my online request. Each time I replied to Frank Greens representatives there was yet another lengthy delay in a reply! It was as though my concern went to the back of the queue again instead of someone taking ownership of the issue and following up on their communication to personally ensure the error made by their company was resolved. One month after receiving the wrong item and multiple requests for a Shipping Label I still have an item that I did not order and cannot use. This item was intended as a gift for my son who was leaving for a trip. We have had the additional cost and inconvenience of purchasing another drink bottle in the colour we wanted from a different retailer so that he would have it before leaving. I get that mistakes happen but once the problem had been brought to their attention it is reasonable to expect the company to make it a priority to correct their error without further delay. I have yet again requested a Shipping Label to return the incorrect item and a refund.

Extremely disappointed with this company, would advise not to order anything from them. Received leaking coffee tumbler more than week ago and their customer service is NONEXISTENT. Have sent messages on IG, Facebook, Email and only have received automated response. More
Than week and more than 5 working days and no response at all. And that’s the quality and service for 40£ coffee tumbler . Please buy elsewhere.

Will contact my bank for scam, as definitely not quality or service as advertised.

4 days ago, I wrote a review about a missing monogram. Someone got back to me today. I really appreciate that they acknowledged that there was a mistake and addressed it. Pretty happy with the response.

If anyone else received an incorrect order, definitely let them know. They will get back to you eventually! 🙂 Best of luck!

This is a terrible coffee cup and isn't fit for purpose. It's hard to clean (the mechanism in the lid is hard to get to). The worst part is that in trying to drink my (cold) coffee, the liquid was coming out the button that you press down to open the sip hole. Absolutely awful for the price.

I was sure I bought these from a a reputable site, however as you can see from the company response they are saying this is not the case.
Everyone please double check where you are buying from.

Ordered as a Christmas present, came defected and had no response from customer services over 2 weeks ago. Also messaged on Instagram and no response even though both say a time response they should respond within. Very upset to lose money on a item that isn't as described. Would like a refund ASAP