Delivery was delayed without communication as to why or when the obelisk would be delivered. Chat functions weren't working and there was no response to the online form. Eventually got a call bac... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My arch was initially delayed and I was a bit concerned about not being able to find out delivery information. However, this was taken up by their team who were apologetic about this and went out of t... Voir plus
I ordered a wooden bench as it was the best price I could find at any Garden Centre / Retailer. Good service although there was a problem with the courier (Parcel Force) as the tracking number quoted... Voir plus
L'entreprise a répondu
I wasn’t quite sure what to expect when I ordered the plant stand, but I was pleasantly surprised by the quality and craftsmanship. The materials feel sturdy, and the workmanship is clearly of a high... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Greener Garden Products At a Glance At Frankton's, we have simple aim: to show gardeners that greener products needn't compromise price and function. To do this, we searched through hundreds of products that gardeners need, then we tested them against our own Sustainability Labels. Only the best join the Frankton's family, meaning you can shop with peace of mind.
Coordonnées de contact
Gate House Barns, SY14 7DH, Malpas, Royaume-Uni
- 0300 3731 131
- hello@franktons.com
- franktons.com
4,5
Excellent
222 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Fantastic, Friendly Customer Service
I received a faulty product - which hadn’t been picked up before dispatch. Franktons could not have been more apologetic or helpful. An example of brilliant customer service.
22 mai 2025
Excellent service from start to finish
Excellent service from start to finish. Delivered within 2 days!
29 mai 2025
Slow delivery and lack of communication
16 mai 2025
Réponse de Frankton's
Dear Mr Leeder, thank you for taking the time to share your feedback. We’re sorry to hear that you were let down by the level of communication you received.
We’ve looked into your concerns and want to be open and honest in acknowledging that there were missed opportunities on our part to deal with your enquiry as promptly and thoroughly as we should have. This didn’t meet our own expectations, and we apologise for the inconvenience this caused.
Since then, we’ve been in touch to see if there’s anything further we can do to help or improve. We’re always keen to learn from situations like this and make sure they’re not repeated.
Thank you again for bringing this to our attention.
Kind regards,
The Frankton's Team
Metal 3 tier plant stand.
Easy to order, informed about how long my order would be, and came on time. Good quality, I bought these now as I have had the same plant stands for a few years. Easy to put together. I would 100% recommend these 3 tier plant stands from Frankton's
8 mai 2025
Excellent product perfect for my…
Excellent product perfect for my greenhouse. Went back and bought more.
7 mai 2025
All arrived on time and well packaged
All arrived on time and well packaged. Very happy with the hot compost bin product so far.
29 avril 2025
Nice Item Delivered on Time
Nice item delivered on time. Would order from this company again.
25 avril 2025
Good communication great product well…
Good communication great product well packaged. Delivery was on time very pleased.
22 avril 2025
Issues with the item phoned and e…
Issues with the item phoned and e mailed no response for a hot compost bin with an issue disappointing customer service
14 avril 2025
Réponse de Frankton's
Dear Sue,
We're sorry to hear about your recent experience and understand how disappointing this must have been for you.
We can confirm that we received your original support email, including the photo you kindly sent, and responded on the same day with a few follow up questions. Unfortunately, your follow-up email, which was a very brief message, was unintentionally missed on our side — and for that, we offer our apologies.
It’s never our intention to leave any customer feeling unsupported, and we’re sorry that we didn’t meet the standard of service expected.
We’ve now replied to your latest email and want to reassure you that we're still here and ready to help resolve this as quickly as possible.
Thank you for bringing this to our attention. We’re always grateful for an opportunity to put things right.
Kind regards,
The Frankton's Team
Easy to assemble and sturdy once up
Easy to assemble and sturdy once up. Brill. Going to order a smaller one for another job.
16 avril 2025
Sass and Belle terracotta herb garden
Lovely terracotta herb garden, very reasonably priced , very quick dispatch with regular updates re delivery . Very pleased and will definitely use Frankton again😊
9 avril 2025
Brilliant pots
Brilliant pots, just what I wanted. I will definitely be ordering from Frankton’s again
31 mars 2025
Great garden arch
Well made solid metal garden arch and easy to assemble. Delivered in just over a week from ordering.
3 avril 2025
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