Delivery was delayed without communication as to why or when the obelisk would be delivered. Chat functions weren't working and there was no response to the online form. Eventually got a call bac... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My arch was initially delayed and I was a bit concerned about not being able to find out delivery information. However, this was taken up by their team who were apologetic about this and went out of t... Voir plus
I ordered a wooden bench as it was the best price I could find at any Garden Centre / Retailer. Good service although there was a problem with the courier (Parcel Force) as the tracking number quoted... Voir plus
L'entreprise a répondu
I wasn’t quite sure what to expect when I ordered the plant stand, but I was pleasantly surprised by the quality and craftsmanship. The materials feel sturdy, and the workmanship is clearly of a high... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Greener Garden Products At a Glance At Frankton's, we have simple aim: to show gardeners that greener products needn't compromise price and function. To do this, we searched through hundreds of products that gardeners need, then we tested them against our own Sustainability Labels. Only the best join the Frankton's family, meaning you can shop with peace of mind.
Coordonnées de contact
Gate House Barns, SY14 7DH, Malpas, Royaume-Uni
- 0300 3731 131
- hello@franktons.com
- franktons.com
4,5
Excellent
222 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very happy with service and delivery
Very happy with service and delivery. The price was competitive and the cold frame was very easy to put together and solid
5 juin 2024
Réponse de Frankton's
Thank you, Loretta, for your order. I'm really glad that you found your cold frame easy to assemble. I hope you managed to put it to good use over this (slightly cooler) summer.
No response after purchase
1 email after purchase. No follow up.. No answer on phone. No receipt. No communication on delivery. Item arrived unknown when. Couple of marks on item. But price was right
5 juin 2024
Réponse de Frankton's
Hello Paul, thank you for your order with us. I'm really sorry your didn't have a good experience trying to contact us. We do as much on email as possible and can see we sent three emails, including one final dispatch email that gave details of the day of delivery. We always welcome feedback and will use your feedback to help us identify specific areas to improve.
Réponse de Frankton's
Thank you Sue, I'm pleased to hear you received your order and found it all hassle-free.
Good service and when there was a an issue with the delivery it was promptly sorted.
I ordered a wooden bench as it was the best price I could find at any Garden Centre / Retailer. Good service although there was a problem with the courier (Parcel Force) as the tracking number quoted said it was never collected. A couple of emails, which were promptly answered and as live about 30 miles from their premises it was actually delivered by a member of staff two days later.
20 mai 2024
Réponse de Frankton's
Thank you, Mike for your review. I'm glad we were able to sort things out for you at home.
Would give zero if I could.
Would give zero if I could.
Queried my order as had read reviews that you do not receive the item in picture messaged franktons and was assured you do but I didn’t received a cheap self assemble item not even the same colour!
DONT BUY FROM THEM con merchants just cheap rubbish!
Then why when you click on medium and small does it show the same picture and doesn’t say any different in item description…the item you actually receive is held together by cable ties!
22 mai 2024
Avis spontané
Réponse de Frankton's
Hello Julie,
I'm sorry that you did not have a good experience with us. You contacted us to query the colour of a product via our online chat and showed us a picture of a Large Tuteur, which we retail for £199.99. You subsequently made an order for a much cheaper product, a medium Tuteur, at £36.99, which explains the difference in size, colour and quality. We apologised for any confusion, and let you know that we would arrange a collection and refund of the item.
Best wishes,
Claire & The Frankton's Team
Garden sofa set…
Really delighted with our new garden furniture, free, fast delivery and a much more competitive price than other companies.
29 avril 2024
A set of build instructions missing
A set of build instructions, would have made the assembly easier. Although not overly difficult it would have helped. Great product very happy otherwise
8 mai 2024
Réponse de Frankton's
Hello Andrea, thanks so much for taking the time to leave us a review. We didn't hear from you regarding the missing instructions, as we would have been able to get these across to you electronically. That said, you've chosen a lovely item for your garden and hope you'll be happy with it for many years to come. Best wishes, the Frankton's team.
Excellent business!
Great products, really responsive to queries (before and after purchase) and swift delivery. I will definitely use Frankton's again in the future
17 avril 2024
Réponse de Frankton's
Hello Zoe, thanks so much for taking the time to leave Frankton's a review. You've ordered some lovely items for your garden :) If there is anything else we can help with, please don't hesitate to get in touch at hello@franktons.com.
Réponse de Frankton's
I'm so pleased we were able to help assist you with your order. If there is anything else we can help with, please do get in touch at hello@franktons.com.
Best wishes, Claire
Réponse de Frankton's
Hello Darryl, thanks again for choosing Frankton's for your purchase. If there is anything else we can help with, please do get in touch at hello@franktons.com.
Best wishes, Claire
Réponse de Frankton's
Thank you Carole - your kind review is very much appreciated :)
good quality item
good quality item
but promised i would have my £10.00 that i never received payed back to me very dissapointed
7 avril 2024
Réponse de Frankton's
Thank you for your review Mr Elliott, you have chosen a lovely item for your garden!
I can see that when you purchased your item, the Green Shoots Club discount code wasn't applied at checkout, but you emailed and asked if we could retrospectively apply the discount, which of course we were more than happy to do. The refund was processed on the same morning as we received your email but depending on your bank, this can take up to 10 working days. I hope this helps, but if there is anything further we can do, please get in touch at hello@franktons.com.
Clear website
Clear website, easy to order, arrived well wrapped with clear instructions, sooner than I expected
7 avril 2024
Like a knife through butter!
Promptly despatched. This trowel cuts through the soil like a knife through butter! Far less strain on my wrist. Makes weeding quick and easy, which is a blessing when you have a big garden. Very pleased.
5 avril 2024
Good customer service
Ordering before the bank holiday there was a delay on delivery which we contacted Frankton about. Prompt reply and sorted very efficiently.
28 mars 2024
Réponse de Frankton's
Thank you for taking the time to leave us a review Nina. You've chosen such a lovely piece of furniture for your garden and we hope you enjoy it for many summers to come! Best wishes, Claire and the Frankton's Team.
Réponse de Frankton's
Hello Nigel, we're delighted to hear that you are pleased with your order, but if there is anything else we can help you with, please don't hesitate to get in touch at hello@franktons.com. Best wishes, Claire
Réponse de Frankton's
Excellent news to hear, but if there is anything else we can help with , please do get in touch at hello@franktons.com.
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