Freddy's Frozen Custard & Steakburgers Avis 

I waited in the drive through last night in Falcon Colorado for 45 minutes to get two shakes and two concretes. There were nine cars in the drive through by 15 minutes there were two cars. There should be no way that it takes that long for food when you are in the drive through. By the time we got to the window they had to remake our custard because it was melted. I think we need to more workers or people that want to please people. This is the worst service I have ever had at a so-called fast food restaurant. Maybe free custard next time for waiting so long but nothing was even offered. Maybe the manager is to blame he was just cooking fries the whole time. I would like this issue to be looked into, because Freddy's is on of the best custard shakes. Thank you for your time and consideration.

Stopped by because Google review said Freddy's was better than Steak and shake., well they were wrong. My tea had no ice. At least 90 percent was in the bottom of the bag. It looked like a child put the burger together. Bun halfway on and it was very soggy. This was the Ocala fl location. I was not given a receipt. It's back to Steak and Shake for me

My Husband and I stopped by to grab a bite on our way home. Lafayette, Indiana location. It was around 5:45 pm
Skyler, a young kid, very sloppy appearance, needed to have his hair tied back, barley see his face, his hat was pulled down pretty low.
After we sat down, we noticed he was making the custard desserts without any gloves, then handling money and back again making food.
Really?

I purchased 2 double steakburger combos with regular (tiny) fries inside a tiny container like you’d see in Legoland, and drinks. Also got a bottle each of fry seasoning and fry sauce. My total was right at $40. I pay. They hand me one very questionable sized sack. It seemed strange so I asked and they said “Yes it’s all in there.” Ok. I pull into a parking spot to double check. I literally felt like I’d been teleported into that Matt Damon movie where everythingis miniaturized..? That one. I took pics just to show their tiny food inside their tiny containers next to my tiny hands! These serving sizes are TINY! Did I say tiny again? Sorry! I don’t eat a lot at one time, I fill up real fast. I never eat a double burger. I was still hangry after theirs. Their meat is so flat & thin it’s more like an almost single regular patty. I could’ve easily finished a triple! I’ve never even ordered a triple burger for myself. I was literally left hangry at the end of a DOUBLE cheeseburger WITH tiny fries fries and a tiny drink. I was SO DISAPPOINTED. Things tasted average. Nothing special to warrant paying that amount of money for something resembling a McDonald’s Happy Meal. Well actually that’s dissing McDonald’s because at least the Happy Meal has some weight to it. IF the burgers were even adult sized servings I would definitely return. But this was a complete waste of money, time and calories… fat intake… etc. all that bad stuff we love to eat! Just UNBELIEVABLE. The way things are priced these days was taken into consideration and my conclusion is, yes everyone has to charge to make money but when you short your customers SO BADLY then that just makes you dirty and out to feed off the hungry or the hangry! Quite literally in this case! We’re just all trying to survive this crazy world of inflation so c’mon!! WHERE’S THE BEEF? And the fries!? Thanks but NO THANKS! I’ll continue going to Best Burger Barn, Applebee’s, Chili’s, McDonald’s, etc for a real American adult sized burger!

I ordered bacon cheeseburger and jalapeño cheeseburger what I got was to beef patties torn into pieces and had to pay full price. Plus it was all cold. Never again will I use delivery or order from them again

Jake doesn't know the difference between two scoops of chocolate in a dish and a regular chocolate sundae. Since when has two scoops of chocolate become a regular chocolate sundae? Nor does he know how to give change. I guess it was a roundup, so he didn't have to give change. The way I look at it is Freddy's made money on my order since a sundae cost more than two scoops. All I can say is Jake needs another job! Management needs to do away with the so-called roundup on pricing. Don't even ask me the question. Just return my change! Inflation is bad enough. Freddys took me for $.98 on my order. I guess they need it more than me. Lately, Freddy's custard is more like a milk shake. I guess I just need to take my business elsewhere. BTW, I had been visiting this location 3 - 4Xs a week.

We visited the Kingsport Pavillion location.The drive thru service was fast & easy and the employees were very friendly. And the food was great!

Probably the worst Freddy's experience across the country. guy at the window that i have never met talked to me like i was one of his friends and very laid back. except when taking an actual order, had no patience for me to even finish what i was saying but then stayed silent after my actual answers giving me no confirmation that he actually heard what i said. ALL of that wouldn't of mattered but then my my fries came cold and my burger had a onion the size of a single bite with small and soggy tomatoes. Never coming back here again.

I went to Freddy's yesterday. I asked if they had a military discount and they told me that it was only on Monday. My question is, being a veteran, do you only appreciate me on Monday. Only a person that has served can understand the insult.

Truly laughable. Ordered and paid for something completely different than what I got. Think it's time to stop going to Freddy's! Tried to find a customer service or complaint line. If they've got one they hide it nicely. Yep, Think it's time to stop going to Freddy's!

Great service. Didn’t care for new tartar sauce. Tasted like Thousand Island Dressing.

Excellent food, excellent service.
Donnie is a great person to be working at Freddy’s. Very friendly and excellent PR. Thanks Donnie.

The people, Marcella was wonderful and kind!!!

Loud employees goofing off at Broadway Boise location 4:15 pm 11/21. Garbage too full to get our wrappers into. Napkin/utensil area not stocked. Hang a sign on your window, “we don’t care if you eat here or not, and we don’t care what you think of our restaurant.”

Sherry gave us excellent service. Her customer service skills are admirable. She and her team work well together. It is evident that she is well liked and respected by her coworkers. Our food order was excellent as usual. We keep coming back because of the great service and excellent food provided by Sherry and her team.

My first time eating at Freddy's was an awesome experience! The team was very professional, friendly and helpful. Patti, Ashley, Mackra, Donovon, Kyora and Brooklynn were happy to be at work and serving their customers with smiling faces. I will defiantly eat there again. Great job!

Do you want something different
this is the place to get steakburger..

Don't have an issue with the restaurant the quality of their food nor service it's customer service that they lack oh, there's not even a department for customer service. It's a bunch of privileged yahoos who throw in your face that they're in franchise relations and if you give me your name and phone number I will pass this along to the appropriate department. Bullship!
I guess he doesn't remember that he told me that he's the one that answers most of the calls for customer service.

1st time there love the fries kids nuggets are great patty melt was good could’ve used more cheese but definitely will go back