Excellent. Easy to use online. All information provided and very straightforward We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no cl... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... Voir plus
L'entreprise a répondu
Got my van insurance from them. The lady I talked to is very professional, polite, helpful, and NOT push me to purchase any service. There are two things can be improved. 1. I can't find where to re... Voir plus
L'entreprise a répondu
Took forever to go over quote but that’s just the job poor Chloe stuck with it and even had to pick it up next day as went on so long had to dash off before could sort out renewal payment. Chloe great... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Freedom Brokers
Écrit par l'entreprise
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Écrit par l'entreprise
Coordonnées de contact
4,4
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Mia was really polite
Mia was really polite, friendly and sorted my query out in seconds! Thank you
21 juillet 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your kind review. We're delighted to hear that Mia was polite, friendly, and able to resolve your query so quickly.
Providing efficient and professional service is something we pride ourselves on, so it's great to know Mia delivered a positive experience. We'll be sure to pass on your feedback to her.
Thank you for choosing Freedom Brokers.
We called to make a small change to the…
We called to make a small change to the policy and were put through to Michael. It was nice to hear a clear, polite and relaxed voice on the other end of the phone. All our options were explained and sorted in no time at all.
Thanks for your patience Michael.
Dougie & Lizann
20 juillet 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for taking the time to leave such a kind review. We're delighted to hear that Michael was able to assist with your policy change and that he made the process clear, straightforward and stress-free.
We pride ourselves on providing friendly and efficient service, so it's wonderful to know that Michael explained all your options and resolved everything so quickly.
I'll be sure to pass on your lovely feedback to him. Thank you again for your trust and for choosing us.
Extremely disappointed with Freedom…
Extremely disappointed with Freedom Brokers.
My policy was cancelled by the insurer (Eridge), not by me, yet Freedom Brokers have applied customer-cancellation fees and broker admin charges as though I requested the cancellation myself. I have disputed the balance and asked for a full itemised breakdown of the charges, but instead of investigating, I have received debt collection warnings.
I have also explained that I am currently experiencing financial difficulties, which has made the situation even more stressful. Rather than treating the matter fairly, Freedom Brokers have continued to chase a disputed amount without properly addressing my concerns.
If this is not resolved, I will be escalating the matter to the Financial Ombudsman Service, as charging customer-cancellation fees for an insurer-initiated cancellation does not appear consistent with FCA guidance on the fair treatment of customers.
I would strongly encourage anyone considering Freedom Brokers to be very cautious and to read their terms carefully before taking out a policy.
20 juillet 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your feedback. We're sorry to hear that you're unhappy with your experience.
We have located your policy and can confirm that a formal complaint was logged on 20/07/2026. Our complaints team is currently reviewing the concerns you've raised and will provide a response in line with our complaints procedure.
As your complaint is being investigated, we're unable to discuss the specific details of your policy on a public forum. However, we can assure you that all aspects of your complaint will be considered as part of our review.
Réponse de Freedom Brokers
Thank you for your review. We're delighted to hear that you received great service and had a positive experience with us.
We appreciate your feedback and look forward to helping you again in the future.
Réponse de Freedom Brokers
Thank you for your review. We're delighted to hear that you found our team friendly and helpful.
Providing excellent customer service is our priority, so it's wonderful to know you had a positive experience with us.
We appreciate your feedback and look forward to assisting you again in the future.
Réponse de Freedom Brokers
Thank you for your review. We're pleased to hear that you found the process easy to arrange and that everything went smoothly.
We appreciate your feedback and are delighted that we could make things simple and straightforward for you.
Réponse de Freedom Brokers
Thank you for taking the time to leave us a review. We're delighted to hear that your issue was resolved so quickly and that our team member was able to help you within just a few minutes.
Providing fast, efficient and friendly customer service is what we strive for, so it's wonderful to know that your experience exceeded your expectations.
Thank you for your kind words and for choosing Freedom Services.
Great and informative customer service…
Great and informative customer service with prompt resolution of requests from Maya
17 juillet 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for taking the time to leave us a review. We're delighted to hear that Maya provided great, informative customer service and was able to resolve your requests promptly.
We pride ourselves on delivering helpful and efficient support, so it's fantastic to know Maya made such a positive impression.
We'll be sure to pass your kind feedback on to her. Thank you for choosing us.
Great services from the Freedom Brokers…
Great services from the Freedom Brokers Team. Bella explained everything to me clearly on call and guided me on what to do regarding my telematics device. Thank you so much 🥰🥰
14 juillet 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Bella was able to explain everything clearly and guide you through the next steps with your telematics device.
Providing clear, helpful support is something we take great pride in, and it's fantastic to know that Bella delivered this during your experience with us.
We really appreciate your kind words and thank you for choosing Freedom Brokers.
Excellent service from Charles
Excellent service from Charles, clear instruction and explanation, very quickly sorted out Competitive prices definitely recommend *****
16 juillet 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your fantastic review. We're pleased to hear that Charles provided clear instructions and explanations, and was able to get everything sorted for you quickly.
It's great to know that you found our prices competitive and would recommend our service to others. Feedback like yours means a lot to the team and helps us continue delivering the high level of service our customers expect.
Thank you for choosing Freedom Brokers.
Brian was so helpful and explained…
Brian was so helpful and explained everything much appreciated 5 stars to Brian
16 juillet 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that Brian was so helpful and took the time to explain everything clearly for you.
We'll be sure to pass on your kind words to Brian, who will be pleased to know that his support made such a positive difference to your experience.
Thank you for choosing Freedom Brokers.
Great customer service
16 juillet 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you received great customer service from our team.
Providing helpful, friendly, and efficient support is always our goal, so it's wonderful to know we delivered a positive experience for you.
Thank you for choosing Freedom Brokers, and we look forward to assisting you again in the future.
Easy to navigate
13 juillet 2026
Réponse de Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that you found the process easy to navigate and had a positive experience with us.
We work hard to make everything as simple and straightforward as possible for our customers, so it's great to know this was reflected in your journey.
Thank you for choosing Freedom Brokers.
Had a great previous experience with…
Had a great previous experience with this company, cheap car insurance and great cover levels and if I had a problem customer service advisors were very helpful.
15 juillet 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you've had a great experience with us and that you found our car insurance competitively priced with excellent levels of cover.
It's also wonderful to know that whenever you needed assistance, our customer service team was on hand to help. Providing great value and reliable support is what we strive for, so your feedback means a lot to us.
Thank you for choosing Freedom Brokers, and we appreciate your continued trust in our service.
Needed proof of ncd
Needed proof of ncd, mia emailed it to me in minutes very helpful thanks
14 juillet 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for taking the time to leave us a 5-star review. We're pleased to hear that Mia was able to help and provide your proof of No Claims Discount so quickly. We'll be sure to pass on your kind feedback to her.
Thank you for choosing us, and we appreciate your support.
Scam scam scamers
10 juillet 2026
Réponse de Freedom Brokers
Thank you for your feedback. We're sorry to hear that you feel this way and that you're unhappy with the outcome of your complaint. As explained in our final response, some decisions are made independently by third-party providers and are outside of our control. We are satisfied that the correct process was followed in this case, but we're sorry this has left you dissatisfied.
I called up Freedom Insurance just to…
I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and helpful. She answered all my queries no problem.
11 juillet 2026
Réponse de Freedom Brokers
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that Maya provided such a positive experience while helping you finalise your policy.
It's great to know that she was polite, knowledgeable and able to answer all of your questions clearly, giving you the confidence you needed before completing your purchase. We will be sure to share your kind feedback with Maya and the team.
Thank you for choosing Freedom, and we appreciate your support.
Very pleased with the service and very…
Very pleased with the service and very happy with the quote .
13 juillet 2026
Réponse de Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you were very pleased with the service you received and happy with your quote.
Providing clear, helpful support and great value for our customers is what we strive for, so it's wonderful to know we met your expectations.
We appreciate you choosing Freedom and thank you for taking the time to share your feedback.
Thank you Bella!
13 juillet 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for the 5-star review. We will pass on your comments to Bella.
No nonsense
No nonsense. Good price for insurance saveing me the hassle of searching. Emily who I dealt with was lovely and patient and dealt with my renewal excellently.
10 juillet 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your 5-star review. We're pleased to hear we were able to save you the time and hassle of searching for insurance while finding you a good price.
We'll be sure to pass your kind comments on to Emily. It's great to hear she was patient, helpful, and made your renewal process straightforward.
Thank you for choosing us, and we appreciate your support.
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