Excellent. Easy to use online. All information provided and very straightforward We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no cl... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... Voir plus
L'entreprise a répondu
Got my van insurance from them. The lady I talked to is very professional, polite, helpful, and NOT push me to purchase any service. There are two things can be improved. 1. I can't find where to re... Voir plus
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Took forever to go over quote but that’s just the job poor Chloe stuck with it and even had to pick it up next day as went on so long had to dash off before could sort out renewal payment. Chloe great... Voir plus
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À propos de l'entreprise
À propos de Freedom Brokers
Écrit par l'entreprise
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Écrit par l'entreprise
Coordonnées de contact
4,5
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Simple online process
This was easy to set up online and needed no call centre. The price and features compare very well with more established names.
21 juin 2026
Réponse de Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the process easy to complete online and that you were able to arrange your cover without needing to contact our call centre. We work hard to make our online journey as simple and convenient as possible, so it's great to know that this was your experience.
It's also fantastic to hear that you found our price and policy features competitive when compared with other providers.
Thank you for choosing Freedom Brokers and for your kind feedback. We look forward to assisting you again in the future.
Tried to cancel the policy after two…
Tried to cancel the policy after two days of starting it, due to changes in the policy and the price going up. It was cheaper to pay the extra premium than the cancellation fee.. felt a little blackmailed into paying the extra.
21 juin 2026
Réponse de Freedom Brokers
Thank you for taking the time to share your feedback.
We're sorry to hear that you felt unhappy with your experience.
We'd like to clarify that any change in premium during the policy term is only made when new information comes to light that differs from the details originally provided when the policy was purchased.
When this happens, the insurer reassesses the risk based on the correct information and calculates the premium that should apply. The additional premium requested is not a penalty, but an adjustment to ensure the policy accurately reflects the risk being insured.
Had all relevant information been disclosed at the outset of the policy, the premium would have been calculated correctly from the start and no mid-term premium adjustment would have been required.
Unfortunately, where information comes to light after a policy has been purchased, insurers are obliged to reassess the risk and amend the premium accordingly to ensure the policy is accurately rated.
We appreciate that receiving a premium increase shortly after taking out a policy can be frustrating. However, the alternative would have been to cancel the policy, which would have been subject to the cancellation terms and charges outlined at the point of purchase.
We understand why this may have felt like a difficult choice, but the options provided were in line with the policy terms and the insurer's underwriting requirements.
We will pass your comments over to our complaints team for a full investigation.
Very nice and professional
Very nice and professional! Mia was friendly and well spoken i changed my vehicles over smoothy without any problems. Thank you Mia 😊
23 juin 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Mia provided a friendly and professional service and was able to help you change your vehicles over smoothly and without any issues. We understand how important it is for policy changes to be handled efficiently, so it's great to know the process was straightforward for you.
We'll be sure to pass your kind comments on to Mia, who will be pleased to hear that her assistance was appreciated.
Thank you for choosing Freedom Brokers and for your wonderful feedback.
Quick and easy process and no…
Quick and easy process and no redirection to a representative which I hate. Paid exactly what I was quoted on GoCompare. How it should be. 👍
20 juin 2026
Réponse de Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the process quick and easy and that you were able to purchase your policy online without needing to speak to a representative. We understand that many customers prefer a straightforward self-service experience, so it's great to know our online journey worked well for you.
It's also fantastic to hear that the price matched exactly what you were quoted on GoCompare, providing the transparency and value you expected.
Thank you for choosing Freedom Brokers and for your kind feedback. We look forward to assisting you again in the future.
GREAT CUSTOMER SERVICES
I telephoned Customer Services at Freedom Brokers yesterday to discuss my van insurance renewal and I found it to be very pain-free! Yolande who I spoke to was very polite, friendly and helpful and talked me through the queries that I had. I would definitely recommend Freedom Brokers based on my positive experience with them.
22 juin 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that your renewal experience was pain-free and that Yolande provided such polite, friendly and helpful service. Taking the time to answer customers' questions and ensure they have all the information they need is something we pride ourselves on, so it's wonderful to know Yolande delivered that level of support.
We'll be sure to pass your kind comments on to Yolande, who will be pleased to hear that her assistance made such a positive impression.
Thank you for your recommendation and for choosing Freedom Brokers. We truly appreciate your support and look forward to assisting you again in the future.
Had to change my van to new van change…
Had to change my van to new van change address to new house nelly was a star sorted me out in no time at all really good service was extremely helpful and gote a good price.tjank you nelly
22 juin 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Nelly was able to assist you with changing your van and updating your address quickly and efficiently. We understand that making multiple changes to a policy can sometimes feel like a hassle, so it's great to know that Nelly made the process straightforward and provided you with such helpful service.
We're also pleased that we were able to secure you a good price.
We'll be sure to pass your kind comments on to Nelly, who will be delighted to hear that her assistance was appreciated.
Thank you for choosing Freedom Brokers and for your wonderful feedback.
Great service
Great service, easy for renewal, the agent called back when they said they would. Top notch customer service.
22 juin 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the renewal process easy and that you received the level of service you expected. Reliability is incredibly important to us, so it's great to know that our agent called back when promised and was able to provide you with a smooth and straightforward experience.
Your comments about our customer service are greatly appreciated and will be shared with the team.
Thank you for choosing Freedom Brokers and for your kind feedback. We look forward to assisting you again in the future.
Réponse de Freedom Brokers
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that you found our team helpful and appreciate your recommendation. Your feedback means a great deal to us, and we look forward to assisting you again in the future.
Charles was extremely helpful and…
Charles was extremely helpful and efficiently dealt with my query.
20 juin 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your review. We're delighted to hear that Charles was extremely helpful and dealt with your query efficiently. We appreciate your feedback and will be sure to pass on your comments to him.
Nelly was helpful & amended renewal…
Nelly was helpful & amended renewal policy
19 juin 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your review. We're pleased to hear that Nelly was helpful and able to amend your renewal policy for you. We appreciate your feedback.
After several searches for the…
After several searches for the insurance I needed found a company Freedom brokers. Tailored to my needs as a courier 👍
19 juin 2026
Réponse de Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that after searching for the right insurance, you found Freedom Brokers and were able to get cover tailored to your needs as a courier.
Providing suitable, straightforward insurance options is what we strive for, and it's great to know we could help. We appreciate your feedback and look forward to supporting you in the future.
Michael was very professional and…
Michael was very professional and answered my questions.
Thanks
19 juin 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that Michael provided a professional service and took the time to answer all of your questions clearly. We’ll be sure to pass on your kind feedback to him. Thank you for choosing us, and we look forward to helping you again in the future.
Swap address vehicle at night
I was treated with respect and your service is excellent
19 juin 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your 5-star review. We’re delighted to hear that you were treated with respect and found our service to be excellent.
Providing a positive experience for every customer is incredibly important to us, so it's wonderful to know we met your expectations. We truly appreciate your feedback.
Réponse de Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you found the platform very easy to navigate and that your experience has been positive so far. We appreciate your feedback and hope to continue meeting your expectations as you use our service.
Thank you Freedom Brokers
Thank you Freedom Brokers, your staff member Precious was most pleasant on the live chat, and very helpful.
18 juin 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that Precious provided such a pleasant and helpful experience through our live chat service. Our team is committed to delivering friendly and supportive customer service, and it's wonderful to know that Precious made a positive impression. We'll be sure to share your kind feedback with her. Thank you for choosing Freedom Brokers.
Fine service from Yolanda
Yolanda was the agent helping me renew my policy. She was very polite and calm, including through some complications. I am a very happy customer.
15 juin 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that Yolanda provided such polite, calm, and professional support while helping you renew your policy, especially when dealing with complications along the way. We understand how important clear and reassuring assistance can be, and we're pleased that Yolanda made the process a positive experience for you. We'll be sure to pass on your kind words. Thank you for being a valued customer.
Very polite 10 out of 10
Very polite, respectful, efficient, really impressed lovely guy to talk to I was in a bit of a state at the time of calling as I didn't know what it was about. But he made me feel comfortable, very polite and dealt with it efficiently.\n So I'm very happy and can't thank him enough.
17 juin 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you had such a positive experience. It's wonderful to know that our team member was polite, respectful, and efficient, and helped put you at ease during what was understandably a stressful situation. Providing reassurance, clear communication, and supportive service is very important to us, so we're pleased that you felt comfortable and well looked after throughout the process. We truly appreciate your kind words and will be sure to share your feedback with the team. Thank you for your support.
Réponse de Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you found our service friendly and efficient. Providing a positive and straightforward experience for our customers is always our goal, so it's great to know we delivered. We appreciate your feedback and thank you for choosing Freedom Brokers.
Very pleasant
16 juin 2026
Avis spontané
Réponse de Freedom Brokers
Thank you for taking the time to leave such a kind review. We are really pleased to hear that you had a pleasant experience, and we appreciate your support.
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