Freewheel Autos Avis 

Réponse de Freewheel Autos

7 juil. 2026

Thank you so much for taking the time to leave us such a brilliant review! We're delighted to hear you had a great experience with us from the moment you walked through the door.

It's fantastic to know you enjoyed our relaxed, no-pressure approach and had the chance to browse at your own pace. It sounds like the perfect car found you, even if it wasn't the one you originally came to see!

Harvey will be thrilled to hear your kind words. He takes great pride in making every customer feel welcome and supported throughout the process, so your feedback will mean a lot to him.

Thank you for your recommendation and for choosing Freewheel. We hope you're loving your new car, and we look forward to welcoming you back when the time comes. Enjoy the drive! 😃

Réponse de Freewheel Autos

7 juil. 2026

Thank you so much for your fantastic review! We're delighted to hear that your experience with Freewheel Autos was such a positive one and that we could make the whole car-buying process easy and enjoyable.

Travelling from Northern Ireland is a big commitment, so we're especially pleased that you felt confident buying from us. Providing clear communication and a straightforward, stress-free experience is exactly what we aim for.

Andy will be delighted to hear your kind words. He'll always go the extra mile to make sure our customers are well looked after, so your feedback will mean a lot to him.

Thank you again for choosing Freewheel Autos and for your recommendation. We hope you're enjoying your new car, and if we can help with anything in the future, please don't hesitate to get in touch. Safe travels and happy motoring!

Réponse de Freewheel Autos

1 juil. 2026

Thank you so much for taking the time to leave us such a fantastic review.

We're really pleased to hear that you enjoyed the experience of buying your car from us. We firmly believe that purchasing a car should be enjoyable and pressure-free, so it's great to know that our approach made you feel comfortable throughout the process.

It's especially rewarding to hear that our aftercare has lived up to your expectations too. For us, handing over the keys isn't the end of the journey – we want every customer to know we're here if they need us afterwards as well.

Thank you once again for choosing Freewheel Autos and for your kind words. It genuinely means a lot to our small team. We hope you continue to enjoy your new car, and when the time comes to change it, we'd be delighted to welcome you back. Safe motoring!

Réponse de Freewheel Autos

1 juil. 2026

Thank you so much for such a wonderful review. It was an absolute pleasure helping you find your new car.

We know that buying a car with young children in tow isn't always the easiest experience, so we're really pleased to hear that Andy and the team were able to make the whole process as quick, easy and stress-free as possible for you. That's exactly the experience we aim to provide every customer who visits us.

We're delighted that you're happy with the condition of your new car and that everything went smoothly from leaving your deposit to collecting it just a few days later.

We'll be sure to pass your kind comments on to Andy – he'll really appreciate the mention! On behalf of everyone at Freewheel Autos, thank you for choosing us and for taking the time to share your experience. We hope you enjoy every mile in your new car, and if we can help with anything in the future, you know where we are.

Wishing you and your family many happy and safe miles ahead! 🚗

Réponse de Freewheel Autos

1 juil. 2026

Thank you so much for your fantastic review and for recommending us – it really does mean a lot to the whole team.

We know that buying your next car can sometimes feel a little daunting, so it's wonderful to hear that we were able to make the experience enjoyable rather than stressful. We always aim to create a relaxed, friendly environment where customers can take their time, ask as many questions as they like, and make the right decision without feeling under any pressure.

We're delighted that our knowledge and approach helped earn your trust, and even more pleased to hear that you're loving your VW Polo. That's exactly what we hope for every customer who drives away from Freewheel Autos.

Thank you once again for choosing us and for taking the time to leave such kind feedback. We wish you many happy miles in your Polo, and if there's ever anything we can help with in the future, we'll always be here for you.

Réponse de Freewheel Autos

1 juil. 2026

Thank you so much for your fantastic review and for your recommendation. Reading comments like yours genuinely makes all the hard work worthwhile.

From the very beginning, our aim is to make buying a car a relaxed, enjoyable and transparent experience, so it's wonderful to hear that you felt informed, welcomed and never under any pressure. We believe that's exactly how purchasing a car should be.

We're also pleased that our communication throughout the preparation of your vehicle kept you well informed. We know how exciting it is when you're waiting to collect a new car, so we always do our best to keep customers updated every step of the way.

Thank you once again for choosing Freewheel Autos and for trusting us with your purchase. It was a pleasure meeting you, and we hope you enjoy every mile in your new car. If we can ever help in the future, whether it's advice or your next car, we'll be delighted to welcome you back.

Réponse de Freewheel Autos

1 juil. 2026

Thank you so much for your kind review.

We know that selling a car you've looked after can sometimes be just as important as the price you receive. Many of the cars we retail have come from owners who have genuinely cherished them, so we always aim to make the process straightforward, transparent and hassle-free from start to finish.

We're delighted to hear that everything went exactly as promised and that our team was able to make the whole experience smooth and stress-free. Going the extra mile is something we pride ourselves on, whether we're helping someone buy a car or entrusting us with one they've cared for over the years.

Thank you again for choosing Freewheel Autos. Your car will now be prepared to the high standard it deserves before we help it find its next owner, and we're sure its new keeper will appreciate how well it's been looked after. We wish you all the very best, and if we can help again in the future, we'd love to hear from you.

Réponse de Freewheel Autos

1 juil. 2026

Thank you so much for your wonderful review, and thank you for choosing Freewheel Autos not once, but twice! The fact that you've returned to us again within the last year is one of the biggest compliments we could ask for.

We're delighted to hear that you've been so pleased with both your cars and the service you've received. We'll make sure Chris and Andy see your kind words – they'll be thrilled to know they helped make the purchasing and handover process as smooth and enjoyable as possible.

Building long-term relationships with our customers is something we're incredibly proud of, so knowing you'd recommend us to others and would happily come back again really does mean the world to the whole team.

Thank you once again for your continued support and trust in Freewheel Autos. We hope you enjoy both cars for many miles to come, and whenever it's time for your next change, we'll be ready with the kettle on and another great car waiting for you!

Réponse de Freewheel Autos

3 mars 2026

Hi Craig, thank you for taking the time to share your experience. We are genuinely sorry to hear how this visit felt for you.

We aim to provide a professional, respectful service at every stage, and what you have described, particularly around punctuality, communication, and how the assessment was handled, is not the standard we expect from our team or partners.

We take concerns like this seriously and would like to investigate properly. If you are willing, please contact us directly with the date of the appointment and the best contact number or email, so Kyle can review the details with you and look into what happened.

Thank you again for raising this. We appreciate the opportunity to address it and improve.

Kind regards,
Freewheel Autos

Réponse de Freewheel Autos

1 juil. 2026

Thank you so much for your fantastic review and for your incredibly kind words.

To hear that you couldn't fault either the car or your experience with us is exactly what we strive for every single day. Being compared favourably to a main dealership is a real compliment, especially as we're an independent family business that takes enormous pride in presenting our cars and looking after our customers to the very highest standard.

We're especially pleased to hear that Andy made such a positive impression. We'll be sure to pass your comments on to him – he'll be delighted to know he helped make your purchase such an enjoyable one.

Most importantly, we're thrilled that you're loving your new car. Thank you for placing your trust in Freewheel Autos and for recommending us to others. We hope the car brings you many years of happy motoring, and if there's ever anything we can help with, whether it's advice, aftercare or your next car, we'll always be here for you.

Enjoy every mile, and thank you once again for choosing Freewheel Autos!

Réponse de Freewheel Autos

1 juil. 2026

Thank you for taking the time to leave us such a lovely review.

Whilst we're sorry to hear that you experienced an issue with your car, we're delighted that Kyle was able to help get everything resolved for you. We firmly believe that looking after our customers doesn't stop once they've driven away, and whenever we can help, we will always do our very best to do so – even when a problem falls outside the terms of a warranty.

We'll make sure your kind words are passed on to Kyle, who'll be really pleased to know his efforts made a difference.

Thank you again for choosing Freewheel Autos and for recognising the importance we place on aftercare and customer service. We hope you're now enjoying many trouble-free miles, and if there's ever anything we can help with in the future, please don't hesitate to get in touch. Safe motoring!