Renewal quote received for house insurance was less that last year and less than any found on comparison site searches. Renewal was quick and easy. Would recommend.
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Lisez les avis des autres
Good cover and good price for insurance but very confused when it came to logging into an account I did not have. It needs to be explained that need to do a forgotten password even though you have ne... Voir plus
So far so good. Renewal easy but suddenly it's on credit cards not direct debit. No claim made so the hard bit really unknown. Fingers crossed we never need to know :-)
Prompt notification by mail detailing required amount and date due. Letter contained comprehensive instructions of how to renew on line which were very straight forward. Website was simple, unclutte... Voir plus
À propos de l'entreprise
- Agence d'assurance
- Compagnie d'assurance de vélos
- Compagnie d'assurance pour gadgets
- Compagnie d'assurance habitation
- Compagnie d'assurance propriétaire
Écrit par l'entreprise
Frontier Home Insurance is an innovative insurance intermediary providing a wide range of home and residential landlord solutions. We use the latest technology to provide a simple self-service solution that allows you to update your cover as your life changes. Rest assured that existing customers always get offered our best prices which are the same or cheaper than those offered to new customers.
Frontier - Protect the things you value most
Écrit par l'entreprise
- Price promise
- We offer customers the best price, both initially and at renewal, and have no hidden costs.
- No Administration Fees
- Once your policy is set-up there are no fees to update your cover.
- Flexibility
- 24/7 access to update, renew or cancel cover. Product adapts to your changing circumstances. Get the right cover for your treasured possessions with no imposed policy limits.
- Any type of property covered
- Houses, Flats, Park Homes and Static Caravans all catered for.
- Mix and match on how you use your property
- Main home, Second / holiday homes, Investment let, Airbnb hosts and even Unoccupied properties quoted online.
Coordonnées de contact
1st Floor 5 St Helen’s Place, EC3A 6AB , London, Royaume-Uni
- support@frontierinsurance.co.uk
- frontierinsurance.co.uk
4,6
Excellent
15 k avis
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I went online to get home insurance…
I went online to get home insurance with Frontier …last year somehow I ended with home insurance for a higher price for some kind of lodging house that I don’t have ..I only have a small semi with my lady friend … I had already paid so couldn’t be bothered to challenge that …so I left it …This summer heatwave I had trouble with tiles on my kitchen floor breaking now 20 ish splitting and cracking .. I contacted them on a continuous basis to make a claim but at this point in time they have been ducking and diving …and don’t respond with some kind of surveyor don’t use them they suck From:- Dave Pitts Retired Royal Air Force Aero Engineer (Sgt Specialist)
3 septembre 2026
Avis spontané
Réponse de Frontier Home Insurance
Dear David Pitts,
We’re sorry to hear that you’re unhappy with your experience, and we appreciate the opportunity to clarify things.
We would like to reassure you that we are not saying that cover is not available. We have previously asked you to submit a claim through your online account so that our Claims Team can properly review what has happened and assess whether cover is available in line with your policy. Unfortunately, a claim has not yet been submitted, so we are unable to assess this further at this stage. You will need to log into your account and submit a claim online for our Claims Team to review.
Regarding your concerns about the property being referred to as a lodge/lodging house, we have emailed you separately with further information. We have also asked you for some additional details so that we can look into this for you, but unfortunately we have not yet received a response.
We understand that dealing with damage to your home can be frustrating, and we are happy to help you through the process. Please respond to our email when you can, and we will be more than happy to assist you further.
Kind regards
Cover Team
Misleading account/credential information
Due to misleading information , I have spent almost a day to create and pay for a quote . When you are redirected from another site like Confused.com . It takes you all the way at the end to pay for it and ask you to supply a password for account creation so you can manage your account later .
The catch is it's expecting you to actually enter the same password the one you setup with the parent site . If you have started from Confused.com then you need to supply the same password what you have with Confused.com . It's a high risk security issue in my view how come you can expect same credentials for two linking sites . On top of that it doesn't say that clearly anywhere you end up trying process 100 times without having a clue about this and payment doesn't go through and it display you generic session expired error . So disappointing experience .
When I raised it with customer service they said you need to login with the same credentials as you have with Confused.com , but system doesn't let you as your account creation failed due to you are setting a different password for account creation in frontier . Customer service argued and said you forgot your password and it's a issue on your side or ask confused.com to reset your password . I was gutted to have that kind of response .
3 septembre 2026
Réponse de Frontier Home Insurance
Dear AK1,
Thank you for taking the time to share your feedback. We’re sorry to hear that you found the process frustrating and that it took longer than expected to complete your quote.
Please note when a quote is retrieved through a comparison website, we ask you to initially log in using the password set up during the comparison website journey. This allows you to access the quote that has been transferred across to us. Once you have successfully accessed our portal, you are then asked to create your Frontier account using your email address and a password of your choice.
We can see that you contacted us via Live Chat and our agent explained that, as you had forgotten the password created during the comparison website journey, this would need to be reset through the comparison website. If you already had an account directly with Frontier, we would be able to assist with resetting your Frontier password. However, as you had not yet created a Frontier account, the password needed to be reset through the comparison website where it was originally created.
We would also like to reassure you that this does not mean we have access to your comparison website password or credentials. We do not have access to or visibility of your password.
Your feedback is valuable to us, and we're always striving to improve our services. Please feel free to reach out via live chat or email for any further assistance.
Kind regards
Cover Team
i disliked the increased premium…
i disliked the increased premium because i havent claimed. plus i am in the UK so i would prefer to use the UK date format
2 septembre 2026
Réponse de Frontier Home Insurance
Dear Mr Stuart White,
Thank you for taking the time to leave us a review. We’re sorry to hear you were disappointed with the increase in your premium.
We’ve recently received a new set of rates from our insurer partner, which means some premiums have increased, and in some cases quite significantly. These rates are based on the expected cost of claims using the most recent claims experience and analysis. We’ve done everything we can to limit any increases, and the renewal price offered is the best price currently available to us.
We can confirm that your renewal has been completed successfully. Thank you for choosing Frontier for another year, we really appreciate your continued custom.
Regarding the date format, we appreciate you bringing this to our attention. We have passed your feedback on to our Customer Experience Team for review. Feedback like this is really valuable to us, as it helps us identify where we can make improvements to our customers’ experience.
Thank you again for your feedback.
Kind regards
Cover Team
seems okay and straightforward
2 septembre 2026
Réponse de Frontier Home Insurance
Dear Mrs Geeta Sikdar,
Thank you for your feedback.
We're pleased to hear you found the process straightforward.
We aim to make arranging and managing your insurance as simple and hassle free as possible, with clear information available throughout. We appreciate you taking the time to leave us a review.
Thank you for choosing Frontier.
Kind regards
Cover Team
Attention to empathic design evident
Attention to empathic design of the user interface is evident. Options are well expressed.
2 septembre 2026
Nice and Easy
Prompt notification by mail detailing required amount and date due. Letter contained comprehensive instructions of how to renew on line which were very straight forward. Website was simple, uncluttered and was very easy to renew the policy. Best of all, I received immediate confirmation that my policy had been renewed and full documentation would be sent to my e-mail address. Well done....
2 septembre 2026
Nothing more to add
2 septembre 2026
Easy to set up
2 septembre 2026
Really slick and simple website for…
Really slick and simple website for checking and amending details.
1 septembre 2026
the site was easy to use and a good…
the site was easy to use and a good quote - only a small increase from last year.
1 septembre 2026
quick and easy
1 septembre 2026
Straightforward website
Clear layout and with one exception easy to complete insurance application
1 septembre 2026
Great value insurer
There was a reduction in the renewal premium and it was very easy to renew. Frontier are great value for money
9 janvier 2026
Quick and easy
1 septembre 2026
easy to renew
1 septembre 2026
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