Frontline Collections Avis 

More than happy to leave a review based on the past year. Frontline Collections have continued to provide a great service for us and would readily suggest for any company that needs to recover unpaid fees owing from private individuals

I sold my shares from the Company that I was a director in, to the Joint Director when I retired.It was agreed to pay in instalments to keep below the Tax threshold. Unfortunately the Company began to lose customers because I was not around. This prompted the Director to stop making the payments to me, accusing me of abusing my previous position and taking the customers away. I do still have good contacts with these Clients, however the accusations were false.
Frontline Collections listened to my problem and advised a 'Letter before Action' sent by Registered Mail.
This prompted numerous counter threats and accusations by email. We finally agreed a meet to discuss and payments are now being met and no further action is needed.
I want to thank Frontline for their professional approach and actions that resolved this stressful, costly issue with the minimum of fuss and cost.

Frontline Collections is impressively professional. Although my debt is not a huge sum of money, Frontline Collections is diligent and recovers the full debt. I highly recommend it.

I’m writing this as a warning to anyone else who may be in my position. I had a County Court Order granted against a tenant who hadn’t paid rent and had to be evicted. Unfortunately you are then left in the situation of trying to get your money from them if they don’t pay.

I gave Frontline the full story and they did a very good job at convincing me they would be able to recover the debt (although there are no guarantees of course). With hindsight (a wonderful thing) I should have cut my losses as in many cases the only people who profit in these situations are debt collectors and solicitors. You are in a vulnerable and often desperate position when trying to decide how to proceed and these types of businesses can talk the talk when it suits.

Needless to say my debt hasn’t been collected and although there is no guarantee in these situations I believe now there was next to no chance of it ever being recovered.

Most frustrating was not being able to talk to anyone there despite several assurances that someone would call me back. This lead to even more distress on my part as not only was I ‘fighting’ against my debtor I was also ‘fighting’ the people who were meant to be on my side.

Eventually someone did take over who was proactive but as previously mentioned I was fighting a loosing battle and proceeding would have meant parting with even more money which I could not afford.

Think VERY a carefully before you do anything.

Tony was extremely helpful and the debt was paid

When I was owed money by a fraudulent person who claimed she was providing a service. I thought it was legit but by the time she collected part payment from me, she stopped responding to me.
I run to Frontline-Collections with tears in my eyes. They quickly took my case and professionally approached my debtor. Within 2 days, my debtor paid me.
In fact, the way Mr. Meadows spoke to me was kind and exceptional.

Thankyou for your reply.
As I thought you have only really commented on one of my valid opinions.
Quote - Libellous statement "only after your money"
yet you have brushed aside all the other valid points I have made and neglected to answer them, which is just like your attitude with my case I suspect.
Your reply is only taylored to protect yourselves, but people need to know the truth.
Director of the company went AWOL is not true or relevent. The following statement from (Frontline) is totally untrue.
(We exhausted all avenues on this case as the Director of the company went AWOL as you are aware. Our investigations team managed to trace the guarantor as part of our comprehensive service).
I had instructed you to chase The Guarantor form the start & provided you with his address & phone number from the start, which you confirmed for free as you said before you took on the case. That is our service which I the paid for.
Court fees & costs to be paid to you is not £455 but over £800 like I said, £875 to be exact.
Most importantly which you conveniently did not answer is why I did not get any feedback which I asked for several times by phone and email & not did receive & was given poor excuses. That is the point of my Bad experience feedback. I have no way in knowing you did anything at all, only your word & a weekly useless computer generated feedback which tells you nothing & that I am still getting even though I had letter stating it would be closed 28 days after 04/12/20.
From the start you misunderstood paperwork, rang the wrong phone number for several months which if I had not chased you, you would of still been calling now.
Maybe I should have realised then something was,nt quite right at the start of the case.
I just do not think you have handled my case very professionally or indeed satisfactually. Money down the drain & a lesson learnt me thinks.

Really helpful expert advice that lead to a successful result - I cannot fault my first experience with a debt collection company and would not hesitate to return again and I highly recommend them

Rebecca at Frontline tried to solve my problem but not her fault that I could not take the matter any further

Front line was the third debt collection firm I approached about my problem. I really wish it had been the first. Front line were as professional as the first two firms weren't. Alex kept me informed all the way through at every stage. Not only did Front line succeed where they other firms did not but they collected the debt in an even quicker timescale than they promised. I hope I am never in the situation where I need to contact Front line again but if I am I will have every confidence that they will act swiftly and conclusively again.

Have consistently managed to recover overdue fees for us over the past 12 month period which we duly appreciate. we are kept informed of progress on a regular basis and we are very happy overall with the service we have received especially given the relatively small cost to us.

Started off well with a call within a short time of contacting them online. After sending them confidential documentation concerning my case I never heard from them again. Very curious , but I for one lost any confidence in this company.

Instead of admitting that perhaps not responding to my case was regrettable (only responded after I said I would rate them), I receive the response below. Weeks of silence is no help. In any event I wish them well.

excellent debt recovery service that is much better than previous services we have tried of this kind. Would readily recommend to anybody for recovering unpaid fees plus they don't charge an arm and a leg. five stars

I received 2 notices from this Company with regards to a debt fabricated by my neighbours. I responded to both by email and 1st class post requesting proof of liability of the debt, breakdown of charges,etc as we have disputed this alleged debt. Today I received another Notice claiming I had failed to respond and they will be scheduling a visit! How is this even allowed? Anyone can make up some invoices with no detail of services/expenditures and this company can assist with extortion with their aggressive blackmail Notices! This should be better regulated.

Fantastic company! We would highly recommend Frontline. We had spent almost 18 months trying to collect money owed to us by a car dealer.
Frontline did it in just a few weeks!!!
We would definitely use their services again without question.
Thank you frontline for your professional and speedy service.

Just would like to say how grateful I am for all the hardwork Frontline Collections has done over the last 18 months in helping me win a County Court Judgement against a very very difficult debtor. The debt was just over £2000. The level of service has been second to none, and I would definitely recommend Frontline Collections if you have you need a debt recovered. Thank you so much.

They tried but couldn’t collect a debt for me. They have a good legal department who helped with make my court bundle but it seems like I did all the hard work here whilst they just took the fees.
I probably wouldn’t use them again as I wish I had gone straight down the court route.

Tony was helpful and professional to explained everything to me on the phone! Stress Free

A friend (now ex-friend) had withheld £3000 when she paid back a loan I made to help her renovate her new house. I saw no hope of getting it back even though her financial position has changed and she was in a much better place then me. I spoke to Alec and he was terrific. Frontline wrote to her and three days later, and thankfully without my even having to speak to her, the full a amount was in my account, Absolutely recommend them.

Finally got round to leaving a review as requested. Frontline have been great with us since the start. We had tried different avenues for collecting Overdue fees in the past but just ended up with more problems than we started out with.

Frontline were recommended to a group of us by somebody at the Dentistry show last May.

We specialise in high level dental services and some of our clients are in the public eye. We needed a professional but effective approach to recovering unpaid fees. Frontline have produced on all fronts and collect on most instructions we pass over.

An efficient and professional Dental debt collection service was what we needed that wouldn’t hurt our brand. Frontline have surpassed expectations and even helped me out with a separate personal debt collection matter. The instruction admin cost for their services is small and they don’t charge anything other than a small commission. This is deducted from collected monies only.

Highly recommended service that I intend to tell others about.

Best wishes
Jill