I went to frontline collection after our solicitors advised us to write off nearly £40K. Frontline gave me a completely different view and said they were willing to to act on my behalf. True to their... Voir plus
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We were very pleased with the service received from Frontline Collections in Skelmersdale. We found their staff, including Tony and Alec treated our cases with great importance. Their letters to our... Voir plus
L'entreprise a répondu
Used frontline a number of times to recover fees owed to us from patients and clients. Pleased with positive all round dealings with this company and they come well recommended. Worth pointing out the... Voir plus
L'entreprise a répondu
Great service!! Collect the debts for allocated fees we pass over, more usually than not. Also traced many debtors for us too which is a massive help. A trustworthy collection service that can be re... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Frontline Collections are the UK's leading Private Debt Collection Agency specialising in personal debt collection across the UK, EU & around the World. In operation since 2005, thousands of private individuals & companies regularly use Frontline's FCA regulated Debt Collection Agency services. We operate our fast track Collection services Nationwide and have offices based in Manchester, London, Scotland & Lancashire. We have a vetted network of specialist Debt Collection Officers across the United Kingdom and also have High Court Enforcement Officers to enforce Court Orders. Our Low Fixed fee service is strictly 'No Collection - No Commission' and we are pound for pound, the most cost effective solution for the collection of unpaid private debts.
Private Debt Collection
Écrit par l'entreprise
- UK's No1 Private Debt Collection Agency
- UK's leading specialists in the collection of unpaid Private Debts. We assist individuals and companies with our leading Professional Debt Collection services.
- International Debt Collection
- From Austria to Australia, our Overseas Debt Collection service is second to no other for the collection of Overseas Private Debts.
UK's No1 for Private Debt Collection
We Maximise Collections but minimise the Cost!
Leading Experts for Private Debt Collection on a Local and Nationwide basis.
Coordonnées de contact
Initial Business Centre, 7 Wilson Business Park, Manchester , M40 8WN, Manchester, Royaume-Uni
- 0333 043 4426
- enquiries@frontline-collections.com
- frontline-collections.com
4,6
Excellent
144 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Professional, supportive, effective advice when needed
After a bad experience with another collections company, I was concerned that all debt recovery companies may be the same, what I received was excellent advice and support from Tony, in particular. We were faced with an intelligent and slippery debtor who had me questioning my approach and my way forward. Let me be clear, we had done a good job and were being made to wait for money because our debtor was using Covid-19 as an excuse, even though the invoice was due way before Covid-19 became an issue. Tony answered our questions, cut through our debtors BS and advised us correctly on how to recover our money in what turned out to be a bluffing game - all outstanding monies received within a week - Thankyou Tony for your patience, right advice and support at the right time !!
15 mai 2020
Avis spontané
Réponse de Frontline Collections
Thank you very much Nick for taking the time to leave us a review. It is greatly appreciated and we are always here if you encounter any further issues. Your kind comments have been passed on to Tony.
Kind Regards
Client Services Team
Really happy with the service
Really happy with the service. Really quick and professional resolution and much cheaper than I had thought. Great on the phone. I will use them again in the future! Really happy.
13 mai 2020
Avis spontané
Réponse de Frontline Collections
Thank you for taking the time to leave us a review Mr Morrison, it is greatly appreciated. If you require any further assistance, please do not hesitate to contact us.
Kind Regards
Client Services team
5 stars for Tony at Frontline Collections
Tony from Frontline Collections is an absolute hero. Diligent, trustworthy, full of empathy and commitment to resolving a case for the best interests of the client. Thank you. Fully recommend should you need his assistance.
21 avril 2020
Avis spontané
Réponse de Frontline Collections
Great review, thank you so much for your review Elle and your kind comments have been well received by Tony in our New Business Team. If you ever need any further assistance, please od not hesitate to contact us.
Kind Regards
Client Services
A large company who didn’t want to pay a tradesman.
Tony handled a difficult customer of mine who threatened never to pay my bill. This was resolved within one week. Great service.
9 avril 2020
Avis spontané
Réponse de Frontline Collections
Thank you very much for taking the time to leave us a review Richard. If you require any further assistance please do not hesitate to contact Tony or any other member of our New Business Team.
Kind Regards
Client Services Team
Excellent service and great knowledge…
Excellent service and great knowledge and experience. Highly recommended
8 avril 2020
Avis spontané
Réponse de Frontline Collections
Thank you very much for taking the time to leave us a review. if you require any further assistance, please do not hesitate to contact us.
Kind Regards
Client Services
I was on the receiving end of a Jeff…
I was on the receiving end of a Jeff frost, he believed I reviewed dental treatment when in fact I hadn’t, I hadn’t signed the payment plan because I was happy with the monthly amounts. He was the rudest person I ever encountered. Disgraceful. I am now in the process of putting forward a formal complaint.
11 mars 2020
Avis spontané
Réponse de Frontline Collections
Dear Ms Hemmings,
As you are already aware, treatment was provided to you and there was an acknowledgment in writing pertaining to this. Hence why you resolved the matter therein.
We understand that paying debts off can be a frustrating experience and we regret that you felt the Professional Collection Officer was rude in helping you resolve this matter. We will respond to your formal complaint therein.
Kind Regards
Client Services team
Excellent service for recovering unpaid…
Excellent service for recovering unpaid fees. Would recommend to any service business who experiences problems with customers not paying their dues.
9 mars 2020
Avis spontané
Réponse de Frontline Collections
Thank you for the great review A|lison, it is really appreciated. If you have any further issues, please do not hesitate to contact us.
Kind Regards
Client Services Team
Having had a very large dept that had…
Having had a very large dept that had not been paid to me, I contacted Frontline. They were extremely helpful and professional , they gave me a great deal for information over the phone they had found when I was speaking them. I have resolved the debt myself, however I would have used their services if I had not resolved the debt myself. I think they would have resolved the debt and been a far more cost effective than going to a solicitor.
6 mars 2020
Avis spontané
Réponse de Frontline Collections
Glad our New Business Team could be of assistance Nigel. If you ever have any further issues then please do not hesitate to contact us and thank you for taking the time to leave us a review, it is much appreciated.
Kind Regards
Client Services Team
Horrible experience with these guys…
Horrible experience with these guys when they laugh at you and your situation when u call to discuss a debt collection. Pretty embarrassing to be honest!
26 février 2020
Avis spontané
Réponse de Frontline Collections
Dear Reviewer, this 1 star is completely without foundation.
You called us to enquire about the collection of an Unpaid CCJ then during the course of the brief conversation claimed that somebody had laughed at you. You then proceeded to hang up?! A most unusual sequence of events. We deal with many enquiries every single day and this has never happened in 15 years+
We are Professional & Courteous at all times and deal with a large variety of abstract situations on a Non Judgmental basis.
We invite you to contact us at cs@frontline-collections.com regarding this and if you genuinely are seeking assistance. Thank you for your co-operation.
Kind Regards
Client Services Team
Sarah from Frontline made the process simple, easy & effective - 5*
Sarah from Frontline Collections was wonderful to work with. This is the first time I have used a credit agency and I will be sure to be returning to them. Sarah made the process simple, easy and effective and kept me informed throughout. We managed to recover the debt at an early stage and I am very impressed with their services.
5* rating from me!
14 janvier 2020
Avis spontané
Réponse de Frontline Collections
Thank you very much for your kind review. Sarah is delighted you received payment in full. If there are any other issues we can assist with, please do not hesitate to contact Sarah or any of our New Business team for assistance.
Kind regards
Client Services team
Very efficient, communicative and prompt
Efficient and communicative. They did what they said they’d do, and very promptly
14 janvier 2020
Avis spontané
Réponse de Frontline Collections
Thank you very much Mr Williams for taking the time to leave us a review, it is truly appreciated. If you ever need any further assistance please do not hesitate to contact us.
Kind regards
Client Services Team
extremely pleased with the service!
I have been struggling to obtain payment from a large international client. We used Frontline Collections to assist with this issue. These guys responded swiftly and professionally while dealing with our client and recovered our debt in a very short time frame. And I must admit that I am extremely pleased with the service they provided and their high level of professionalism. I wouldn't hesitate to use them again.
10 décembre 2019
Avis spontané
Réponse de Frontline Collections
Thank you very much for taking the time to leave us a review Mr Demott. if you have any more problems please do not hesitate to contact us.
Kind Regards
Client services
We were very pleased with the service…
We were very pleased with the service received from Frontline Collections in Skelmersdale. We found their staff, including Tony and Alec treated our cases with great importance. Their letters to our debtors always achieved their aim. We wholeheartedly endorse them and recommend them as First Class Debt Collectors.
S Hirsch & Co Solicitors, London
5 décembre 2019
Avis spontané
Réponse de Frontline Collections
Thank you very much for your kind review Mr Hirsch, it is greatly appreciated. Your kind comments have been passed to Alec & Tony also and are well received. We remain at your disposal for any future issues that may arise.
Kind Regards
Client Services team
achieved the improbable !
I had a difficult tenant who it took 8 months to remove from the house as she knew 'how to play the system'. I doubted that I would get any result in collecting a substantial amount of money from her but decided to try anyway.Frontline traced her within a day and recovered the full amount owed within 4 weeks! - I am still astonished by this . Apart from being very good at what they do they are also very professional and pleasant to talk to . I could not recommend them highly enough.
3 décembre 2019
Avis spontané
Réponse de Frontline Collections
Thank you very much for your review, your kind words have been passed on to Sarah who dealt with your issue. If you have any future issues, please do not hesitate to contact us.
Kind Regards
Client services team
Sarah at Frontline helped me for the…
Sarah at Frontline helped me for the second time this year with a debtor. This time it was a more substantial amount for a small company like ours. Sarah explained everything very clearly and we opted to go for the stage one letter. It was all it needed as the same day we had contact from the debtor and 2 days later they made the payment in full. Would happily recommend this company!
29 novembre 2019
Avis spontané
Réponse de Frontline Collections
Thank you Sian for taking the time to leave us a review, it is most appreciated. If you have any further issues, please do not hesitate to contact Sarah or anyone within our New Business Team for assistance.
Kind Regards
Client Services Team
Five stars from me
Five stars from me. Proper good debt collectors. Didn't give up and were persistent in getting my money. Would recommend to anybody.
19 novembre 2019
Avis spontané
Réponse de Frontline Collections
Thank you for your kind review Anna, we are always glad to be of assistance to yourselves.
Kind regards
Client services Team
First class Debt Collectors
I would like to extend an enormous thank you to Frontline Collections for successfully recovering money owed to me. I made the mistake of lending money to someone. Despite a signed contract, the money was not repaid. I approached Frontline, who's staff are nothing but professional. A single letter from Frontline to the debtor resulted in the money being paid back to me very quickly. I cannot believe Frontline were able to help me with such a small debt, but they did. If I ever need a debt recovered again, I will call Frontline. Thank you so much, your reputation is amazing and very well deserved. Highly recommended.
16 novembre 2019
Avis spontané
Réponse de Frontline Collections
Thank you for your kind review. Your well received words have been passed onto Tony Meadows who dealt with your issue - we are very pleased to hear that you have now received payment. If you have any further issues, please do not hesitate to contact us.
Kind Regards
Client Services
Disappointed and would not recommended
I had two cases against two builders that damaged my properties. I was given assurances that 99.99% of cases end with the claimant getting the money back. So I payed over a grand for frontline collections to get my money back. BOTH cases resulted in me NOT getting my money back. So I must be the 0.01% that doesn't get my money back. So not only am I down 5K to fix the builders damage but I am also down £1.5K in there fees. They also have a strange way of dealing with complaints or concerns. They say. This person has been reviewing your case or working really hard and is very upset. Its almost like they try to make you feel like you have done something wrong for having concerns.Its like they try to blame you for there lack of experience or poor communication'. Before I handed over any payment someone went through my case and said. 'Oh yes your defiantly get your money back' To say im disappointed is an understatement. I would not recommend Frontline collections to anyone.
1 novembre 2019
Avis spontané
Réponse de Frontline Collections
Dear Mr Hughes,
It is entirely regrettable that you have chosen to leave 1 star review, Angela from our Legal team who has been helping you with the Legal aspect of your cases for the past 18 months.
in the interest of fairness and transparency, we will provide a correct assessment of the facts pertaining to this unfortunate scenario.
Firstly, one of the CCJ's you instructed us on became the subject to an appeal as you are aware. The debtor applied to have it set aside and Angela & the Legal Team successfully reviewed your case bundle and helped have the application to have the judgement set aside thrown out. An application was made for a third party debt order however as you made the original CCJ claim, you were advised by the courts that the third party debt order had to be made directly from yourself and any refund due has to be made directly from yourself. You were not happy about this we understand however we do not make the Civil laws that govern such. Furthermore, as the matter of the court case for the appeal against the original CCJ became protracted, you were given an additional 5 months legal assistance free of charge! The costs would have run into the thousands if you had been using a solicitor. You also still have your CCJ that we assisted and prevented from being set aside. You don't appear to acknowledge that though nor the fact that we have provided thousands of pounds worth of legal services to help you.
The second case you advised you had an address for the debtor. Following investigations and engagement with the address owner you supplied. An elderly gentleman showed our Collection officers a copy of his Council Tax bill to confirm that he had been at the address for quite some time. Regrettably we were not able to trace the debtor from that point however this may not have been the case in the imminent future.
You have not paid us £1,500 in fees at all, nowhere near this amount has been paid and that includes all the court fees paid for the third party debt hearing and the application by the debtor to have the judgment set aside.
We regret that you have chosen to leave us a bad review as all we have tried to do is assist you and have by preventing your judgement from being set aside and appealed. We totally understand the frustrations of not recovering debt as quickly as one would hope but that has not been by any lack of effort as you are already aware!
As a result of this review, we assume you wish us to close the file that we had been providing free legal advice for - we will also inform the courts they are no longer to address any correspondence or contact us in relation to your cases.
The facts are that we recover millions of pounds every year and will continue to do so. Regrettably that has not been the case in this instance however we have acted with nothing but good faith and gone way beyond that of providing a simple 'debt collection' service as the above demonstrates.
All the best with your future endeavours Mr Hughes.
Regards
Client Services Team
Firstly got a call from a fantastic man…
Firstly got a call from a fantastic man who gave me great confidence in recovering my money. Left it with them for 12 months, the person who owes me money I knew wouldn’t be easy, however after 12 months they did say that they would be closing it down. I had emailed numerous times within this period and had no reply’s from the weekly communication staff member. At this point I made a complaint. My complaint was picked up by Jeff who seemly seemed great; communication at first was brilliant and I felt in safe hands. There was about 10-15 emails back and forth; now, he is ignoring my emails after saying he would personally pick this up and I have called twice to be told he’s out of the office. I have been assured that he will be told and get back to me the following day, which he has not. The communication is appalling from the company unless they can get you the money. I am confident if your debtor will be easily influenced to pay then they will recover it. However if this was the case taking my guy to court would have sorted this, I went to frontline as he is not that easy. Use based on this advise!!
24 juillet 2019
Avis spontané
Réponse de Frontline Collections
This matter is currently with our High Court Enforcement team as you are aware. You have been contacting Frontline almost daily for updates however our High Court Enforcement Officers cannot attend every day at your request.
We have incurred costs into the thousands on this case and even escalated it to the High court and obtained a writ, FREE of Charge to you! We paid the costs! This action alone can cost thousands in Legal Fees to individuals.
We understand the frustration of the debt not being paid in full yet but you even state that you knew it would not be easy so this 1 star review is entirely unfair under the circumstances. Especially when you consider all the hard work and effort that many Frontline Collections staff have put in to help you, this review is quite frankly unacceptable.
Based upon this factually incorrect and intentionally damaging review, we assume that you wish to cease all action based upon this and will advise our High Court Officers to close the file forthwith!
BACS payment received
BACS payment received, all collected and cleared. Fabulous Ta very much!!!
17 juillet 2019
Avis spontané
Réponse de Frontline Collections
Thank you for taking the time to leave us a review, it is greatly appreciated
Kind Regards,
Client Services Team
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