Financial Times Avis 

No home delivery in four months after four calls.

* Update: This problem was resolved in November. I know it took some effort, so thanks for working hard on the case, Natalie at FT.

I needed to contact FT Customer Support in UK. I am very grateful to SVEN who helped me with few information I was looking for about my digital subscription. I am happy to say that the quality of the customer support and help received upholds the quality of the journal. I am very sorry to hear that other people do not agree, but for me FT and its services and support remains one of the best around.

Propaganda machine that supports murdering unborn babies with headlines like "major blow to abortion rights" how about the child's right to live?

Appalling newspaper delivery record. 12 separate missed deliveries in the last year with 12 attempts to fix. This must be brand damaging for a such premium product/service as the FT.

They took $375 out my account and I didn’t even sign up with them nor do I remember using their site I’m wondering how they got my information I checked my emails and I don’t even have any email notifications from them nor did I receive any mail from them so beware of fraud!!!!!

I became a member during university in 2019. Valuable insight on the markets from trusted sources. I remain subscribed to this day

i think any company who makes it super easy to sign up and then makes it difficult to cancel sums them up. To cancel your membership you have to either call them or you have to do a chat and then explain to them why you want to cancel and also you get questions like

"For verification, may I start by getting the payment method registered to the subscription and the last paid amount, please?"

honestly just fedup of these companies.

I want to cancel so just let me do it online! Same easy way you let me sign up.

I spent over 20 mintues on live chat. They still couldnt cancel the membership. I then asked for a manager and was told her name was Florence. If you decide to sign up keep in mind to cancel it is very difficult.

Digital paper has articles that are both unique and high quality in business & financial analysis. The only qualm I have with this is that the pricing and paywalling boundaries around your subscription are not obvious & intuitive.

One of the few decent UK newspapers, but with the most dreadful customer service. I have had two poor experiences with subscribing to the paper: first was when they hiked their prices substantially for existing customers with no notice. I cancelled because they showed no respect for their loyal readers.
Because of the poor quality of most of their competitors, I relented and subscribed at a much cheaper rate through Google. One day the bank called to inform me of a large payment to Google Play. I checked me emails but had no recollection of having ordered anything. My bank cancelled me credit card and recovered the payment. The following day the FT informed me that my subscription would be renewed.
Their journalism is better than most, but they won't survive unless they improve their customer service team.

Very disappointing for such a respectable paper to have such appalling level if customer service and dodgy T&C were money are taken from account WITHOUT customer knowledge.
We were renewed for a year prescription £478 without our knowledge. Money were just taken of our business account.
Tried to call, but operator put the phone down on me once she learn that we are not happy not to receive refund for something we didn't ask.
Second attempt - Live Chat. It crushed on the same note.
Apparent there is no cool off period for 2nd year subscribers.
I hope FT can change this terms.

They lie all the time and don't fact check

I have found FT customer care absolutely diabolical over the last 12 months of my digital subscription ( now cancelled)
I have spent many hours both on the phone and on the chat "service" when for no apparent reason I lost access.

Just as it seemed I was getting somewhere up pops the message "Sorry but we are experiencing technical difficulties at the moment..."

This has happened far too many times to be coincidence.
Cynical, manipulative, unethical. Seems to be "staffed by people who couldn't care less and/ or have no empowerment to do anything to help you anyway.
Beyond frustrating.
Absolutely appalling.
J Watmough

I find the FT the best news source for technology company news. It is the only paper I subscribe to. The digital version is the best option.

The online site is very well organized. Tx

Called me out of the blue to discuss my subscription, said there might be a delivery issue. Yes, you have failed deliver a paper while still charging, refused to refund. I'll let the reader form their own view what taking payment without delivering a product is called.

Didn't notify me that my subscription was renewing back in 2020, so I've been paying for a year without even realizing it.... Immediately canceled when I found out, but the money I paid last year is obviously gone. Since I didn't even know I was subscribed, I obviously didn't read the paper and literally just wasted around 1300 hkd (a bit less than 200 bucks)... thanks for nothing FT! P.s. I think it's required by law that companies inform customers of their subscriptions BEFORE it's time to renew, which FT failed to do last year... so there's that......

A left wing partisan rag pretending to be centrist paper. They regularly kill the comments sections so they prevent critique of their garbage pieces that comes across as marketing for left wing candidates. Also, the pricing, for what you get, is outrageous.

The FT did a good job initially by reporting that the Royal Charter professional body the Institute and Faculty of Actuaries (IFoA) were ruled by a British Court to have breached the Equality Act race discrimination in giving British actuaries only 2 exam opportunities a year compared to 4 for Indian nationals. Sadly however the FT didn't follow up with more stories about IFoA.

AVOID!!!
Puts spyware on your device without letting you read anything. This is even after selecting No to all cookies and saving.
They are a scam putting lots of click bait on Google then not even letting you read one word of the article that caught your eye.
On my device they put shortcuts to themselves so now a complete resetting and clearing of unwanted cookies is required.

I signed up for the International edition, mainly because the paywall stopped me reading any articles at all. My mistake.

The subscription is expensive for individuals and there seem to be more and more Premium articles that require an extra, more expensive subscription. Today, I received the email notification of the European Digest and out of five articles, three are Premium.

This isn't what I was led to expect, I won't be renewing.