Financial Times Avis 

Signed up for a free initial subscription on a credit card I rarely use and totally forgot about it. I've never used the subscription but realised that I've been paying £30 a month for 4 years. Oouch. So about £1500 down the drain. When I phoned to cancel and enquire about a refund, they tried to sell me a new package!!!! I was hoping they might refund me for a years subscription but was offered 2 months. After pleading they stretched it to 3 months. My stupidity in the first place but nice little earner for them. Not impressed.

Enrolled for a printed trial membership, newspaper never arrived. Customer service appalling, contacting them, and was given a case number, and issue not resolved.
Customer service agent asked for some time to check issues and just hanged up the call - unprofessional.
Got an email later advising on the epaper link but he's forgotten to include link in the email.

Great news but lots of up-selling to try and get you onto a premium plan on the website.. Signed up to a month of FT.com and I have to say it's a great source of news and has lots of handy market data. Absolutely worth it for those who want their news from one source and for full coverage of politics and business. I normally use many different sources for news, so I can't see the subscription being worth it for me.

Cancelling is a little annoying due to having to contact them, but this is so they can further try to offer you discounts or discounted up-sells to keep you subscribed. Only reason not 5 stars is due to the cancellation policy and the product being a little overpriced for the value you get when factoring in free sources of news and market data.

Shocking Customer Services:

Signed up to the trial period and then transferred over to a Corporate Subscription but they have NOT cancelled the standing order. Tried to resolve using the live chat but kept going around in circles.

Just spent nearly an hour talking to Customer Services without any resolution as the agent was untrained, reading from a script and lacked support from anyone with any knowledge. Asked to speak to a Team Leader or more experienced agent and waited on hold for 15 minutes before being told no one was available.

Situation still unresolved and unclear of how to resolve.

Not been impressed with some of the stories these guys have been reporting recently

High-quality and impartial news, my favourite newspaper.

Great newspaper, great Columnists, useless App and interface with iPad. Cancelled my subscription after months of hassle using Chat each weekend. Wasn’t worth the trouble.

I enjoy reading the Financial Times, but if something is wrong with your subscription, you are on your own. Support is non-existent.

I subscribed a number of weeks ago, to thePremium level which includes a newspaper delivered 6 days per week. Supposedly. To date, I have still not received a single newspaper delivery, and despite numerous emails to subscription support, and live chats with their online operators, I haven't received a single response and am still not receiving newspapers.

And all for only £14.50 per week. Bargain...

FT har udnævnt George Sores som Årets mand 2018.
George Soros er en spekulant finans mand der ødelægger samfund, nationer, og familier.
Kun med et sigte: Profit fra spekulation.
Jeg rystet.
Bias hos FT kender ingen grænser, og har miskrediteret FT som en anstændig nyhedsformidling.

I wrote to the FT with a question about subscriptions.

I received an automated response saying I should receive a reply within 5 working days.

13 working days later, I had no reply.

I wrote again, and got no reply.

I then, about a week later, wrote an email of complaint to their customer services, and several days later have yet to receive any reply.

A very poor level of service from a company that I had thought would be more professional.

SUBSCRIBERS BEWARE
this is for my subscription of investors chronicle.co.uk

I signed up for a quarterly service for 1 quarter and it automatically renewed into the next quarter without informing me. Upon calling and emailing customer service to cancel on the day i was charged, i was told that they could not cancel until the end of the quarter and subsequently no refund was possible. What kind of business model is this! Forcing the customer to continue on without any choice....DISSAPOINTED!