Furnitureland South Avis 7

We purchased some furniture from Furniture Land South, The Largest Furniture Store In The World.
We ordered two swivel chairs with custom fabric. We received the wrong fabric. They refused to give us a date and time for a replacement. We took delivery of our furniture, December 7. It has been 8 months and we believe that they have no intention of correcting our issues.
We ordered two Aspen home California King beds and one queen from Furniture Land South, The Largest Furniture Store In The World.
We received two King beds modified to be a California king. And a queen bed with missing parts that can't be assembled.
We also ordered three California kings and one queen mattress. What we received for two king mattresses and one California king and one queen. They had stopped answering my emails and not returning our calls. At this point, I believe they have no intention of rectifying their mistakes. You really have to ask yourself. Do you really want to deal with Furniture Land South the Largest Furniture Store in the World? What recourse do we have? Hire an attorney at $350 an hour! That simply is not a cost efficient solution.

Update (1 week later – raising to 4 stars from original 1 star):
After posting this review, I was contacted by Tracy Swing, a delivery supervisor at Furnitureland South, who was incredibly helpful and got my delivery date moved up significantly. I received my sofa just one day after moving in, which was a huge relief. The delivery team—Robert and Austin—were exceptional. The sofa barely fit, but they were kind, professional, and made a very stressful time feel manageable.

Thanks to Tracy, Robert, and Austin, my experience turned around, and I’m genuinely grateful for their excellent customer service. That said, I still strongly caution others against working with Danny Cabanillas. His lack of honesty and accountability caused unnecessary stress and nearly ruined this purchase experience. Furnitureland South has some great people, but definitely choose your salesperson carefully.

*Posting a second review because I could not revise the original*

TL;DR Bottom line: Danny Cabanillas misled me, and Furnitureland South let me down. If timely delivery, honest communication, or basic accountability matter to you, I strongly recommend shopping elsewhere.

Full Story: In early March of this year, I drove over 3 hours to Furnitureland South, the “World’s Largest Furniture Store,” with the goal of purchasing a high-quality custom sofa that would be ready shortly after my move to upstate NY in mid-May. I made it crystal clear to the sales associate, Danny Cabanillas, that timely delivery was essential. I repeated this to him no fewer than four times during our visit. We ultimately purchased a $7,000+ American Leather sofa based largely on his repeated assurances that it would be ready in time, if not early.
Danny told us American Leather was producing quickly, that there was free storage if needed, and that delivery to NY happened “all the time.” He even brushed off the idea of delays, saying they would only happen if “something catastrophic” occurred. Based on this, we paid in full on March 3.
Fast forward to late April—almost two months later—with zero updates from Furnitureland South. We finally received an email prompting us to schedule delivery, only to find out that the earliest possible date is June 9, and even that is just the beginning of a 12-day window (June 9–20). Not a confirmed date. Just a vague, disruptive stretch of time that I’m somehow supposed to leave open while starting a new job. As a nurse, my schedule is set months in advance, and short-notice changes can risk disciplinary action or worse.
I contacted Danny immediately, and to my shock, he wasn’t the least bit apologetic. He tried to shift the blame to “a breakdown in communication” and even implied that I assumed things that I had very explicitly stated and confirmed. He also said there wouldn’t even be a delivery truck to NY until June. He said there might be an earlier delivery date, but only if “enough people” in NY placed orders.
The most insulting part? When I expressed how difficult it would be to rearrange my life to accommodate this, he laughed and said, “Funny, no one’s ever complained.” It wasn’t funny. It was dismissive and unprofessional.
Now I’m left without a sofa for weeks (possibly months), facing either the purchase of temporary furniture or just living without seating in my own home. I can't return the sofa without forfeiting 30%, over $2,000. I could have bought this model closer to my new home, but I chose to support a North Carolina business before moving. That decision now feels like a huge, costly mistake.

Great sales people, great selection of furniture and slightly lower prices than what you can find elsewhere. BUT, CUSTOMER SERVICE IS NON EXISTENT... Our sofa arrived damaged and finally 8 months later is ready for redelivery. The first time they showed up with a single driver and his elderly father who was along for the ride. All three of us could not pick up this double recliner sofa. The back was torn so it had to go back to the factory. We bought the extended warranty for spills, pet damage, etc. I have had to deal with Kelly Pegelow, THE WORST CUSTOMER SERVICE PERSON ON THE PLANET. She has blamed everything on email issues, computer issues, phone issues, etc. on a warranty issue on a chair. Furnitureland South failed to upload our full receipt to this 3rd party vendor so our claims have been denied. And she just had the gall to say,
"Hi George,
Because the protection plan is through a third party company, I am unable to provide any updates or confirm whether or not the information was received.

Best,
Kelley P****** | Client Communication Specialist

BEST ADVICE IS TO GO THERE TO SHOP AND BE INFORMED BY THE GREAT SALES PEOPLE BUT WHEN IT IS TIME TO BUY, GO TO YOUR LOCAL FURNITURE STORES WHO CAN ORDER THE ITEMS AT ALMOST THE SAME PRICES AND IT WILL BE DELIEVERED QUICKER...

Their design staff is the best that I’ve ever worked with. We have now furnished our outdoor area, living room (love four hands furniture btw) and dining room. The store can be intimidating but it is a great experience and I highly recommend it.

I never would’ve thought FLS would have been so UNRESPONSIVE to my request for a part I needed for my broken Flexsteel rocker/recliner. It has been almost a month now since I called in and was told to email their parts department to request the new rocker base per my furniture repair company (which FLS referred me to). I even reached out Flexsteel directly and they contacted FLS also and asked them to please respond to me but it has been total crickets! I have emailed twice and even called the store! NO ONE seems to give a rip! WILL NOT BE DOING BUSINESS ANYMORE WITH FURNTIURE LAND SOUTH - BUYER BEWARE!