FurrandFamily Avis 

145
•
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered in October 2025. I haven't received my order. When I queried it, they sent proof it had been made - in August 2026 - and no delivery or even attempt to resolve. So, essentially, they've just... Voir plus

Noté 4 sur 5 étoiles

Update: Item arrived. Despite the initial problems with delivery, which are clearly very unusual based on other reviews, I am very pleased with the product itself - it is excellent. Update: ite... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of min... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great communication throughout the process. There were constant changes due to me being so pedantic about my cat, yet not one complaint from Furr and Family. So thrilled with the finished portrait,... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Animalerie
  2. aussi dans
  3. Boutique de cadeaux
  4. Magasin d'articles pour animaux
  5. Studio de photographie (portraits)

Écrit par l'entreprise

We Provide Unique Pet Arts for pet lovers all around the world. Mostly based on Custom Pet Portrait Dog portrait cat portrait and any animal lover pet portrait


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

145 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 57 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(145)

27 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Went above and beyond

Great communication throughout the process. There were constant changes due to me being so pedantic about my cat, yet not one complaint from Furr and Family. So thrilled with the finished portrait, but not as thrilled as my son is going to be when he opens it at Christmas. Thank you so much!!!

11 décembre 2025
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Réponse de FurrandFamily

Thank you so much

Noté 5 sur 5 étoiles

My daughters cat

My daughters cat, believes she's queen of the house. Which in fairness she probably is. You have made her look very regal. The quality of the print is excellent. I'm sure it will be a talking point. Thank you

3 décembre 2025
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Réponse de FurrandFamily

Thank you so much

Noté 5 sur 5 étoiles

Great Product and Excellent Service

This company provides an amazing service! I recently bought a t-shirt with a print of 2 cats, and a jumper with 4 dogs embroidered (both gifts for other people and they are perfect. FurrandFamily sent me an email with the draft of how the print/embroidery would look and took the time to make changes as I requested. The final look was absolutely perfect and both garments came out exactly as they looked in the final agreed previews. One of the dog photos I had was a bit cropped and I asked if they could fill in a little of his fur, and they did it without issue.

I cannot wait to give these garments as Christmas gifts. I would 100% recommend FurrandFamily. Great product and excellent service.

20 novembre 2025
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Réponse de FurrandFamily

Thankyou so much. I am glad that you like it. I hope who is going to receive these gifts will love them too.

Noté 4 sur 5 étoiles

Excellent product

Update: Item arrived. Despite the initial problems with delivery, which are clearly very unusual based on other reviews, I am very pleased with the product itself - it is excellent.

Update: item now confirmed as still in transit.

Was told this,was dispatched some time ago. Followed up and was told the were checking with the courier. Heard nothing. Followed up again, still no word and no product. Very disappointing so far. Will update if the product arrives

11 novembre 2025
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Réponse de FurrandFamily

thank you so much for your kind message. We truly appreciate your patience during the delivery delay, and we’re thrilled to hear that you’re happy with the product. Your satisfaction is our highest priority.

We sincerely apologize again for the inconvenience caused. If you ever need anything in the future, we’ll be more than happy to assist you.

Noté 4 sur 5 étoiles

The image was fabulous

The image was fabulous. But but confusing as to what I was buying . Thought I was buying a print not a digital file. Bit disappointing but the digital file image was wonderful.

29 octobre 2025
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Réponse de FurrandFamily

I am very glad that you like the final product. Thankyou so much.

Noté 5 sur 5 étoiles

The picture is perfect

The picture is perfect. Just what we wanted. Good quality printing and paper. This is our 2nd print from Furrand Family and will use again.

30 septembre 2025
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Réponse de FurrandFamily

I am very glad that you like the final product. Thankyou so much.

Noté 5 sur 5 étoiles

I was really pleased with the quality…

I was really pleased with the quality of the picture, its going to make a lovely present for my niece's birthday.

4 octobre 2025
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Réponse de FurrandFamily

I am very glad that you like the final product. Thankyou so much.

Noté 5 sur 5 étoiles

Very lifelike

Very lifelike

2 octobre 2025
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Réponse de FurrandFamily

I am very glad that you like the final product. Thankyou so much.

Noté 5 sur 5 étoiles

Great quality gift.

Great quality gift. Great communication. Well packaged. Would recommend.

24 septembre 2025
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Réponse de FurrandFamily

I am very glad that you like the final product. Thankyou so much.

Noté 5 sur 5 étoiles

Great experience buying a cat portrait gift

I ordered a birthday gift for a friend (cat portrait on canvas). Furr and Family gave a friendly and helpful impression in their emails. I was sent a preview and asked for a minor tweak. They made this and sent another preview. The portrait was then perfect and they provided a super quick service with delivery being very quick. My friend has now been given the portrait and is over the moon. Thank you so much and would definitely recommend!

12 septembre 2025
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Réponse de FurrandFamily

I am very glad that you like the final product. Thankyou so much.

Noté 5 sur 5 étoiles

Absolutely beautiful

Absolutely beautiful

13 septembre 2025
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Réponse de FurrandFamily

I am very glad that you like the final product. Thankyou so much.

Noté 5 sur 5 étoiles

Very helpful

Very helpful, excellent service.

9 septembre 2025
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Réponse de FurrandFamily

I am very glad that you like the final product. Thankyou so much.

Noté 5 sur 5 étoiles

Amazing

Helpful and friendly
Really happy with the result

29 août 2025
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Réponse de FurrandFamily

I am very glad that you like the final product. Thankyou so much.

Noté 5 sur 5 étoiles

Excellent

Love my personalised phone cover. Very easy to order, great communication and preview was sent next day. Would highly recommend to friends and family. Thankyou ☺️

9 septembre 2025
Avis spontané
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Réponse de FurrandFamily

I am very glad that you like the final product. Thankyou so much.

Noté 5 sur 5 étoiles

Hershey looks the Gentleman he is.

Made our Hershey look the Gentleman he is.
We now have our Clyde who again looks so regal
Just waiting for it to return from being framed
Superb …

9 août 2025
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Réponse de FurrandFamily

Thank you so much for sharing your wornderful feedback

Noté 5 sur 5 étoiles

Great all round!

Great communication, the t-shirt was a very popular present. Great all round!

4 août 2025
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Réponse de FurrandFamily

Thank you so much for sharing your wornderful feedback

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