FurrandFamily Avis 

142
•
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered in October 2025. I haven't received my order. When I queried it, they sent proof it had been made - in August 2026 - and no delivery or even attempt to resolve. So, essentially, they've just... Voir plus

Noté 4 sur 5 étoiles

Update: Item arrived. Despite the initial problems with delivery, which are clearly very unusual based on other reviews, I am very pleased with the product itself - it is excellent. Update: ite... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of min... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great communication throughout the process. There were constant changes due to me being so pedantic about my cat, yet not one complaint from Furr and Family. So thrilled with the finished portrait,... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Animalerie
  2. aussi dans
  3. Boutique de cadeaux
  4. Magasin d'articles pour animaux
  5. Studio de photographie (portraits)

Écrit par l'entreprise

We Provide Unique Pet Arts for pet lovers all around the world. Mostly based on Custom Pet Portrait Dog portrait cat portrait and any animal lover pet portrait


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

142 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 57 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,1

Tous les avis

(142)

24 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

I ordered a hoodie as a birthday gift…

I ordered a hoodie as a birthday gift for a special friend who has 4 dogs. The pre artwork of the dog images to be printed on the hoodie was fantastic but when I received the garment, the quality of the print was disgraceful. The images were not clear, the image material looked like it would instantly peel off and the overall look and feel was poor quality. I am very disappointed. I still gave the gift to my friend because I had nothing else to give her and had limited time, but I had to apologise that the quality was not up to my expectations. I won’t use Furr and family again which is a shame.

17 juillet 2025
Avis spontané
Logo de FurrandFamily

Réponse de FurrandFamily

Hello Stephen,
Please share your order number with us as we did not see any hoodie order belongs to your name.
We would be happy to send you a free replacement of product.
As we always try our best to take care of our customer's satisfaction,

Noté 5 sur 5 étoiles

Great experience and would highly…

Great experience and would highly recommend. Easy to order, preview provided the next day which was fantastic. Great customer service checking I was also happy with the order!! 👍

17 juillet 2025
Avis spontané
Logo de FurrandFamily

Réponse de FurrandFamily

Thank you so much

Noté 5 sur 5 étoiles

Great experience overall!

Great experience and quick communication throughout. Thrilled with the product quality.

7 juillet 2025
Logo de FurrandFamily

Réponse de FurrandFamily

Thank you so much

Noté 5 sur 5 étoiles

Sent pics of what I wanted on…

Sent pics of what I wanted on sweatshirt, and was sent back a sample of the embroidered pics for approval which I thought was a nice touch, I wanted the ears slightly shorter which was no trouble at all, communication was great, delivery was quick I'm very pleased with product.

1 juillet 2025
Logo de FurrandFamily

Réponse de FurrandFamily

Thank you much

Noté 3 sur 5 étoiles

The sign ordered whilst the printing…

The sign ordered whilst the printing was really good the sign was rough around the edges and felt unfinished

I am also not sure it will weather well and as it’s an sign for outside we will see

Overall printing was good

10 juin 2025
Logo de FurrandFamily

Réponse de FurrandFamily

Thank you for your feedback and for appreciating the print quality – we’re glad you liked that aspect!

We’re sorry to hear you found the edges a bit rough. We aim to deliver products that are both visually appealing and durable. If the finish did not meet your expectations, we’d be happy to look into it for you and resolve the issue – your satisfaction is important to us.

Regarding your concern about weather resistance: our signs are designed for outdoor use, but if you notice any issues over time, please don’t hesitate to reach out. We’re always here to help.

Thank you once again for your order!

Noté 5 sur 5 étoiles

Amazing

Brought this for my mums birthday. It was of our precious lab who passed away last year and it meant the world to her, to the point of tears, over the picture.

6 juin 2025
Noté 5 sur 5 étoiles

Great products for any pet owners

Great products for any pet owners, great selection to choose from and adapt to your pet, would highly recommend to any pet owners, great gift for all.

20 mai 2025
Logo de FurrandFamily

Réponse de FurrandFamily

thank you so much

Noté 5 sur 5 étoiles

Wonderful work. ⭐ ⭐⭐⭐⭐

Wonderful work.
Great when communicating.
Very pleased, thinking which one to have done next is my only problem 😁

3 janvier 2025
Logo de FurrandFamily

Réponse de FurrandFamily

Thank you again

Noté 5 sur 5 étoiles

Perfect Tribute

After losing our beloved West Highland Terrier, myself and my wife decided we would like a portrait picture to serve as a constant reminder of our beautiful boy.

After searching the internet, I came across Fur & Family and after browsing the gallery of customers animals decided upon their canvas oil painting, the ordering process was straightforward, simply send them a picture of your choice via the website attachment and await the result, if you are not happy with the result you can have multiple changes made until you are satisfied, fortunately for me my first picture approval was absolutely perfect with just a small amendment needed on the name text.

The whole process took approximately 3 weeks from start to delivery and the end result was nothing short of amazing, my picture arrived as a box canvas ready to hang, although I chose to remove the canvas from the framework & mount it inside a suitable picture frame which I had purchased elsewhere to suit our home decor.

The end result is a perfect tribute and reminder of our beloved boy who now takes pride of place in our living room.

Thank you to everyone involved in helping ease the pain of our loss.

15 avril 2025
Logo de FurrandFamily

Réponse de FurrandFamily

Thank you so much for sharing your wonderful experience <3

Noté 4 sur 5 étoiles

A great service

A great service, it was a very quick process. I loved having the option to see the image before printing. All I can say is that it arrived much bigger than expected (I had to double check the ordered dimensions), but that isn't a disaster!

30 mars 2025
Logo de FurrandFamily

Réponse de FurrandFamily

Thank you so much for your kind words! We’re really glad to hear you loved the service and the preview option.

You’re absolutely right — it looks like we accidentally sent you a size up from your original order. We sincerely apologize for the mix-up. We’re happy to know it still worked out well, but if there’s anything you’d like us to do to make it right, please don’t hesitate to let us know.

Thanks again for your understanding and support!

Best regards,

Noté 5 sur 5 étoiles

Great service and communication

Great service and communication. Such a lovely product. Can’t thank them enough

30 mars 2025
Logo de FurrandFamily

Réponse de FurrandFamily

Thank you so much for your lovely words! We’re absolutely thrilled that you’re happy with the product and service. It truly means the world to us. 🐾💛

Your support keeps us going — thank you again!

Noté 5 sur 5 étoiles

Even better than i expected !:)

Even better than i expected !:)

30 mars 2025
Logo de FurrandFamily

Réponse de FurrandFamily

Yay! That absolutely made our day! 😊 We’re so happy to hear it turned out even better than you expected. Thank you for your kind words and for choosing us!

Lots of love,

Noté 5 sur 5 étoiles

Absolutely loved my pet portrait

Absolutely loved my pet portrait! Purchased as a gift so only had a couple of pictures of the cat, but they did an amazing job at recreating my mums precious cat. She is going to be so pleased this mothers day.

18 mars 2025
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Réponse de FurrandFamily

Thank you so much for your lovely message! We’re truly touched to hear how much you loved the portrait — especially with it being such a meaningful Mother’s Day gift. It was a joy to bring your mum’s precious cat to life, and we hope it brings a big smile to her face! 🐾💐

Thanks again for trusting us with such a special moment.

Noté 5 sur 5 étoiles

Amazing totally recommend

Amazing! Just loved our picture! It was perfect! Totally recommend. I’m definitely going to be getting another one!

28 février 2025
Logo de FurrandFamily

Réponse de FurrandFamily

Wow — thank you so much! We’re thrilled you loved your portrait! 🎉 It means a lot to hear that it was perfect and that you’d recommend us. We can’t wait to create another special piece for you!

Thanks again for your support! 🐶🐱

Noté 3 sur 5 étoiles

Got the product... With problems

Received the wrong design twice before eventually getting it right for the 3rd delivery. The first design had a watermark on it, the second was a design I originally did not approve. The eventual correct order was decent however. Just soured by the experience.

21 février 2025
Logo de FurrandFamily

Réponse de FurrandFamily

Thank you for your feedback. We truly regret the initial mix-up and any inconvenience it caused. As a small business, we always prioritize customer satisfaction, which is why we quickly corrected the issue and ensured you received the right design, even at a loss on our end.

While we’re happy that the final artwork met your expectations, we’re disappointed that your overall experience wasn’t as smooth as we aim for. We appreciate your patience and support, and if there’s anything we can do to improve your experience, please let us know!

Noté 5 sur 5 étoiles

Wonderful result of my photo

Brought artist photo of my sisters two dogs, very pleased with the photo, took a little longer than I expected to arrive after approval of proof. Would definitely use again

19 février 2025
Logo de FurrandFamily

Réponse de FurrandFamily

Thank you for sharing your experience

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