I ordered in October 2025. I haven't received my order. When I queried it, they sent proof it had been made - in August 2026 - and no delivery or even attempt to resolve. So, essentially, they've just... Voir plus
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Update: Item arrived. Despite the initial problems with delivery, which are clearly very unusual based on other reviews, I am very pleased with the product itself - it is excellent. Update: ite... Voir plus
L'entreprise a répondu
Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of min... Voir plus
L'entreprise a répondu
Great communication throughout the process. There were constant changes due to me being so pedantic about my cat, yet not one complaint from Furr and Family. So thrilled with the finished portrait,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Animalerie
- aussi dans
- Boutique de cadeaux
- Magasin d'articles pour animaux
- Studio de photographie (portraits)
Écrit par l'entreprise
We Provide Unique Pet Arts for pet lovers all around the world. Mostly based on Custom Pet Portrait Dog portrait cat portrait and any animal lover pet portrait
Coordonnées de contact
Royaume-Uni
- contact@furrandfamily.com
- furrandfamily.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The quality of the print was good and…
The quality of the print was good and the company was excellent when responding to the minor changes I wanted.

Réponse de FurrandFamily
I ordered a hoodie as a birthday gift…
I ordered a hoodie as a birthday gift for a special friend who has 4 dogs. The pre artwork of the dog images to be printed on the hoodie was fantastic but when I received the garment, the quality of the print was disgraceful. The images were not clear, the image material looked like it would instantly peel off and the overall look and feel was poor quality. I am very disappointed. I still gave the gift to my friend because I had nothing else to give her and had limited time, but I had to apologise that the quality was not up to my expectations. I won’t use Furr and family again which is a shame.

Réponse de FurrandFamily
Great experience and would highly…
Great experience and would highly recommend. Easy to order, preview provided the next day which was fantastic. Great customer service checking I was also happy with the order!! 👍

Réponse de FurrandFamily

Réponse de FurrandFamily
Great experience overall!
Great experience and quick communication throughout. Thrilled with the product quality.

Réponse de FurrandFamily
Sent pics of what I wanted on…
Sent pics of what I wanted on sweatshirt, and was sent back a sample of the embroidered pics for approval which I thought was a nice touch, I wanted the ears slightly shorter which was no trouble at all, communication was great, delivery was quick I'm very pleased with product.

Réponse de FurrandFamily
The sign ordered whilst the printing…
The sign ordered whilst the printing was really good the sign was rough around the edges and felt unfinished
I am also not sure it will weather well and as it’s an sign for outside we will see
Overall printing was good

Réponse de FurrandFamily
Amazing
Brought this for my mums birthday. It was of our precious lab who passed away last year and it meant the world to her, to the point of tears, over the picture.
Great products for any pet owners
Great products for any pet owners, great selection to choose from and adapt to your pet, would highly recommend to any pet owners, great gift for all.

Réponse de FurrandFamily
Wonderful work. ⭐ ⭐⭐⭐⭐
Wonderful work.
Great when communicating.
Very pleased, thinking which one to have done next is my only problem 😁

Réponse de FurrandFamily
Perfect Tribute
After losing our beloved West Highland Terrier, myself and my wife decided we would like a portrait picture to serve as a constant reminder of our beautiful boy.
After searching the internet, I came across Fur & Family and after browsing the gallery of customers animals decided upon their canvas oil painting, the ordering process was straightforward, simply send them a picture of your choice via the website attachment and await the result, if you are not happy with the result you can have multiple changes made until you are satisfied, fortunately for me my first picture approval was absolutely perfect with just a small amendment needed on the name text.
The whole process took approximately 3 weeks from start to delivery and the end result was nothing short of amazing, my picture arrived as a box canvas ready to hang, although I chose to remove the canvas from the framework & mount it inside a suitable picture frame which I had purchased elsewhere to suit our home decor.
The end result is a perfect tribute and reminder of our beloved boy who now takes pride of place in our living room.
Thank you to everyone involved in helping ease the pain of our loss.

Réponse de FurrandFamily
A great service
A great service, it was a very quick process. I loved having the option to see the image before printing. All I can say is that it arrived much bigger than expected (I had to double check the ordered dimensions), but that isn't a disaster!

Réponse de FurrandFamily
Great service and communication
Great service and communication. Such a lovely product. Can’t thank them enough

Réponse de FurrandFamily
Absolutely loved my pet portrait
Absolutely loved my pet portrait! Purchased as a gift so only had a couple of pictures of the cat, but they did an amazing job at recreating my mums precious cat. She is going to be so pleased this mothers day.

Réponse de FurrandFamily
Amazing totally recommend
Amazing! Just loved our picture! It was perfect! Totally recommend. I’m definitely going to be getting another one!

Réponse de FurrandFamily
Got the product... With problems
Received the wrong design twice before eventually getting it right for the 3rd delivery. The first design had a watermark on it, the second was a design I originally did not approve. The eventual correct order was decent however. Just soured by the experience.

Réponse de FurrandFamily
Wonderful result of my photo
Brought artist photo of my sisters two dogs, very pleased with the photo, took a little longer than I expected to arrive after approval of proof. Would definitely use again

Réponse de FurrandFamily
Brilliant quick service and high…
Brilliant quick service and high quality product. Will definitely use again

Réponse de FurrandFamily
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