FurrandFamily Avis 

Commination was a bit sketchy, but the end result was excellent .

Picture I chose done with care and preview great, price good and communication from company good very happy with my purchase thank u

Excellent service I was so pleased with the quality of the picture

Haven’t received my order

Got a disney pet portrait for a family member and she absolutely loved it

great picture
really happy with it!!

Product was amazing. Really happy with it

Excellent. I bought a poster to be framed, of my sisters dog sat on the toilet; for her downstairs loo!! She absolutely loves it and said it’s the best present.

Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of minor changes which were done within a couple of days, again 'Christmas'. I ordered the jpeg version with the intention of printing and framing myself. Overall excellent service, great price and I will be ordering again.

Excellent service. They were quick to respond, from sending in the initial photo, sending a preview of the portrait and the picture being delivered. The quality is good, and we are very pleased with the final product.

Furr & Family product and service level were fantastic. I'm only deducting a star because the courier delivered the parcel to the wrong address and it took 3 stressful days to sort it out.

Prompt service, and what a great product

The digital picture I received was great. It did take a nudge from me as the proof had not arrived in the time stated. Then the wrong portrait theme was sent and had to be redone. However, my messages were replied to fairly quickly and everything was resolved in the end. The actual product was fab!

Super fast service, and it was great to get a test image to check it looked ok first. It was the best present I gave this Christmas, everyone was thrilled with it.

I left it to literally the last minute but they still managed to make a amazing portrait and it was delivered in time for Christmas. My family member was absolutely delighted with it. Thank you for you excellent communication and prompt delivery.

Love my product great price and such a quirky gift

Ordered pet portrait digital print, my payment come out but I did not get a confirmation email for the order and had to message them to check my order. The same day i contacted them a few hours later my order was ready and it looks really good.

Ordered a Pet Embroidered Cap and received a poor quality digital file. The website completely falsely advertised the product it and they are now refusing to offer a refund. Very very frustrating

To your reply:
You continue to argue and say it is unfair. However, you advertised "pet embroidered cap" and provided a low quality digital file. No where on the page was it made clear that that was what I was purchasing. The digital file button allowed me to upload a photo to use to produce the embroidery.

After 4+ days of messaging, they admitted that the product was removed from the page as it caused confusion and have agreed to refund me. They also offered a free digital file art work. Whilst I appreciate the gesture, I felt they were trying to avoid refunding me and it took many many messages, going round in circles, for them to admit they falsely advertised the product. I have increased to 3 stars as it was eventually dealt with