I thought I had an issue with my new Lapbook and the support Team were incredibly diligent and helpful. Guiding me step by step until I had my issue resolved! Great and very patient support thanks t... Voir plus
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I really love this computer. Super easy to set up, really easy to navigate. Love that it doesn’t have a ginormous deck that I have to worry about finding a place for. The computer itself is really pre... Voir plus
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Ordered online but when recieved I struggled with the setup due to the program “OneDrive”. After deleting the program and unsynching and deleting files not needed, I finally got it operating for my d... Voir plus
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I have had my new Laptop from Fusion5store.com for a few months now and I couldn't be more happy. The laptop has been excellent from day one, but I did have a couple of problems caused by myself,... Voir plus
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À propos de l'entreprise
À propos de Fusion5
Écrit par l'entreprise
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Coordonnées de contact
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Royaume-Uni
- eve@fusion5store.com
- fusion5store.com
4,5
Excellent
483 avis
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This company was very helpful
This company was very helpful, they gave me the advice I needed. I am quite happy with this company.
18 juin 2025
Réponse de Fusion5
Hi Mike,
Thank you so much for taking the time to leave your feedback. We’re thrilled to hear that our team was able to provide the advice you needed and that you’re happy with your experience. Your comments mean a lot to us and motivate our team to continue delivering helpful and friendly support. We look forward to assisting you again in the future if needed
- Team Fusion5
Very responsive customer service.
13 décembre 2025
Réponse de Fusion5
Hello Timothy,
Thank you for taking the time to leave your feedback. We’re delighted to hear about your experience. Providing timely and helpful support is always our priority, and your comments motivate us to continue delivering a positive experience for all our customers
Should you require any further assistance, please don’t hesitate to reach out—we’re always here to help
- Team Fusion5
I was bought this machine in September…
I was bought this machine in September as a birthday present, I can honestly say that this is the slowest machine I have ever worked with. I am currently trying to install Microsoft 365 and it has already taken 45 minutes 🤦♂️🤦♂️🤦♂️. Please consider another more competent machine unless you are doing no more than surfing the web. Any other tasks take far too long and are clunky and unachievable.
20 décembre 2025
Avis spontané
Réponse de Fusion5
Hello Craig,
Thank you for taking the time to share your experience with us. I’m very sorry to hear that you’re finding the device slow and that installing Microsoft 365 has taken longer than expected. I understand how frustrating that can be, especially as the device was a gift
We would very much like the opportunity to assist and ensure that your machine is performing as expected for its specifications. In many cases, performance issues can be improved with a few configuration checks, updates, or optimisations, and we are confident we can help resolve this for you.
Please contact us directly at eve@fusion5store.com, and our team will be happy to work with you step by step to get your device running as it should.
We appreciate you bringing this to our attention and look forward to assisting you further via Email.
- Team Fusion5
All good
Easy to find what I wanted. No problems with payment or shipping. Quick delivery.
30 novembre 2025
Réponse de Fusion5
Hello Celeste,
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience was smooth and that you were able to find exactly what you needed. It’s great to know that payment, shipping, and delivery all went seamlessly.
At Fusion5, we strive to make the ordering process as simple and efficient as possible, and we’re pleased to know we met your expectations. We sincerely appreciate your support and look forward to serving you again in the future.
Should you require any further assistance, please don’t hesitate to reach out—we’re always here to help
- Team Fusion5
Delivery status never updated or provided, unstable web site
Web site somewhat unstable (maintenance issues?). Order status still shows "process" a week after the order was received. CC charged on order date, no shipping status was ever provided. I sent several messages to inquire on status but never received any response.
Trying to register the purchase was a challenge due to web site instability. Once the product pick down list is in random order (lack of customer concern, how difficult is it to sort this list?). If you offer a pull-down list, all products should be listed or wording changed ( such as 128 G changed to "all G" or "128-512 G".
12/17/25 Update by purchaser Cliff.
Raised from 3 to 4 start because of response. Having developed SW from 1962-2002 (including the GPS control system), I appreciated the challenges. Today there is much too much pressure by management to get "something out" regardless of the strong warnings from the technical team about being not ready (remember the Challenger explosion). True quality of a company is as much avoiding problems as how you handled them when they occur.
Thank you.
Merry Christmas
11 décembre 2025
Réponse de Fusion5
Hello Cliff,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration you have experienced. According to our records, our customer support team contacted you on December 2 with a link to track your order. We regret to hear that this was not received. We are however pleased to confirm that your order was successfully delivered on December 8, 2025, at 09:44 AM.
Regarding our website, we are actively reviewing our systems to improve stability, enhance product listing clarity, and ensure that all customer communications are delivered reliably. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to implementing these changes to provide a seamless and dependable experience for all of our customers going forward
If you need any further assistance or have additional questions in the future, we’re always here to help
-Team Fusion5
Strong and prompt support
Pre-purchase questions were quickly and fully answered. Shipment and tracking info followed smoothly .
2 décembre 2025
Réponse de Fusion5
Hi David,
Thank you for taking the time to leave your feedback. We’re delighted to hear that our team was able to answer your questions quickly and clearly, and that the shipping and tracking process was smooth from start to finish. Your experience is very important to us, and we truly appreciate you taking the time to share it. If you need any further assistance or have additional questions in the future, we’re always here to help
-Team Fusion5
The price was fair
11 novembre 2025
Réponse de Fusion5
Hi Mr. Flanders,
Thank you for taking the time to share your feedback with us — we truly appreciate it. We’re pleased to hear that you found our pricing fair, and we hope that your recent purchase continues to serve you well. Should you need any support or have questions at any stage, our team is always here and ready to help
-Team Fusion5
Product shipped fairly quickly
Product shipped fairly quickly, however I didn't rec notification and emailing the company was the only communication to reach company to find out status. Not having any experience with this company, I was a bit uneasy. They did respond within 24 hrs.
14 novembre 2025
Réponse de Fusion5
Hi Lisa!
Thank you for taking the time to leave your feedback. We're glad to hear that your order arrived quickly, and we appreciate you reaching out to us for an update. We understand how important clear communication is—especially when ordering from a company for the first time—and we’re pleased that we could respond and assist within 24 hours. Your experience helps us continue improving, and we're grateful you gave us the chance to support you
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
Returned item
I have returned this product back to Amazon because first of all there i was no charger in the box and could not get a power cord from FUSION. I tried contacting them many times without success.
3 novembre 2025
Réponse de Fusion5
Hello Michael,
Thank you for sharing your feedback
We regret to hear about the issues you've experienced.
After reviewing our system, we have not been able to locate any previous correspondence from you regarding the missing charger. We take situations like this seriously, as they help us identify where improvements are needed to prevent similar issues from occurring again.
To allow us to investigate this thoroughly, and follow up accordingly with our Quality Control and Dispatch teams, please contact us directly at eve@fusion5store.com
with your Amazon Order ID. Once received, we will ensure this matter is addressed promptly and the appropriate corrective steps are taken internally.
Thank you for bringing this to our attention—we appreciate the opportunity to improve.
Kind regards,
Tina
Customer service was fast and friendly
Customer service was fast and friendly. Unfortunately the screen protector I needed did not fit and had to be returned. They immediately fixed the description online so other people will know. Unfortunately I had to pay for the return shipment. However, the refund was done in a very timely manner.
31 octobre 2025
Réponse de Fusion5
Hi DO!
Thank you for taking the time to share your experience. We’re glad to hear that our team was able to assist you promptly and that your refund was processed quickly. We appreciate you letting us know about the screen protector issue, and we’re happy that the product description has been updated to help future customers. Your patience and understanding are greatly appreciated.
We wish you all the best, and hope to speak with you again in the future
-Team Fusion5
Excelant Service and Fast Delivery
Fast Delivery and the Product was exactly as described. Customer service was very responsive to the question I had about my new tablet.
29 octobre 2025
Réponse de Fusion5
Hi Larry!
Thank you for your feedback. We’re delighted to hear that your tablet arrived quickly and has met your expectations. It’s also great to know that our customer services team was able to assist you promptly—Customer satisfaction is always our priority.
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
They helped me with exactly what I needed.
I had a problem with one of their tablets, but thanks to their support I was able to use it again. Very intuitive and easy to use 👍
29 octobre 2025
Avis spontané
Réponse de Fusion5
Hi Aldo!
Thank you for taking the time to share your experience. We’re glad our support team was able to help you get your tablet back up and running. It’s great to hear that you find the device simple to use. We really appreciate your feedback and are happy that you’re enjoying your tablet!
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
They got me straight to what I needed…
They got me straight to what I needed to figure out my tablet in a couple of emails.
GREAT customer service!
22 octobre 2025
Réponse de Fusion5
Hi Mike!
Thank you for your kind words. We’re thrilled to hear that our team was able to help you quickly and efficiently with your tablet. It’s always great to know our support is making a difference, and we really appreciate you taking the time to share your experience.
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
I identified what I needed on the…
I identified what I needed on the website, ordered it, paid for it and was given a delivery date, the date was met, the item worked perfectly, .. a happy boy!
19 octobre 2025
Réponse de Fusion5
Hi Eric!
Thank you for taking the time to leave your feedback. We’re delighted to hear that your order arrived on time and that everything worked perfectly. It’s always great to know our customers are happy with both the service and the product. We really appreciate you sharing your experience and hope you continue to enjoy your new device!
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
Love the form factor and light weight, but…
Love the form factor and light weight of the tablet. Battery only seems to last 60 to 90 minutes on full charge. Only giving 3 stars because Windows 11 fails to update itself (after numerous attempts) and although there is a removable cover on the back and the documentation says it can handle up to 1TB M.2 SSD, I thought that meant that I could buy and add a 2nd SSD to the table to have a C and D drive, but that socket is already used by the C drive and if you want to increase capacity you need to clone that SSD to a larger SSD (which means added expense).
21 octobre 2025
Réponse de Fusion5
Hi Tom,
Thank you for sharing your feedback with us. We’re glad to hear you appreciate the tablet’s form factor and lightweight design. I’m sorry to hear about the issues with battery life and Windows 11 updates—our team can guide you through troubleshooting steps to help resolve the update problem and optimise battery performance. Regarding storage, you’re correct that the tablet supports a single M.2 SSD, and increasing capacity requires upgrading or cloning the existing drive. If you’d like, we can provide advice on the best way to safely upgrade your SSD to meet your storage needs. Please reach out to our support team at eve@fusion5store.com, so we can assist in improving your experience.
We look forward to speaking with you
- Team Fusion5
Helpful customer service and some business suggestions
The customer service people were very helpful by promptly providing answers to my questions after the purchase and delivery.
There are a couple of things that I hope are added to Fusion5 business practices - more detailed product information, and notice of product shipment with tracking numbers. JBK Colorado, U.S.A.
12 octobre 2025
Réponse de Fusion5
Hi JBK!
Thank you for sharing your feedback. We’re glad to hear that our customer service team was able to provide helpful and prompt support after your purchase. We really appreciate your suggestions regarding more detailed product information and shipment tracking notifications—they’re valuable insights that help us improve our processes. We’ll certainly take your comments on board as we continue to enhance the Fusion5 experience for all our customers.
-Team Fusion5
You get what you pay for…
Didn't know what to expect from this price point. So although only a 3 star, its not that it was really that bad, just underwhelming. The main issue is the charging connector, which doesn't always work. I have to wiggle the end to make a connection, or pull it out and push it back a few times to get a connection. It also gets very hot, but that may be normal for a small tablet. Why they went with a micro HDMI, l don't know. as my adaptor to ordinary HDMI means I can't get the charge lead in unless I have the adaptor pulled out part way to allow sideways movement. The USB-C does not allow charging or HDMI data transfer which I get from my laptop, so my home hub which runs multiple monitors doesn't work, but my LAN cable does. I wish I'd spent the extra on W11 Pro and not W11 Home. If I could give it back and go for a higher spec I would. I also got the keyboard which seems to work well, although it does disconnect easily and the folder doesn't support the screen well, it falls flat a lot!!. The touch screen is disappointing and as this was the primary reason for getting the tablet, not getting an iPad type of response was a let down. That may just be a windows thing. I tried a stylus, not much better, so have now gone back to a mouse. So really didn't need a touchscreen laptop at all.
16 octobre 2025
Réponse de Fusion5
Hi Rich,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience hasn’t fully met your expectations and appreciate you highlighting the specific issues with the charging connector, heat, touchscreen responsiveness, and connectivity limitations. We’d like to help improve your experience—our team can guide you through troubleshooting the charging port and touchscreen performance, and advise on optimising peripheral connections with your setup. While some features, such as USB-C limitations and Windows Home versus Pro, are inherent to the model, we want to ensure your tablet is functioning correctly and as comfortably as possible for your use. Please reach out to our support team at eve@fusion5store.com, so we can work with you to address these issues and provide any necessary solutions.
We look forward to speaking with you soon
-Team Fusion5
Réponse de Fusion5
Hi Mark!
Thank you so much for your feedback. We’re thrilled to hear that you’re happy with both our service and the quality of our products, as well as the pricing. It’s always great to know our efforts are making a positive difference, and we really appreciate you taking the time to share your experience. If you need any further assistance at any point, please don't hesitate to get in touch
-Team Fusion5
Réponse de Fusion5
Hi HDS,
Thank you for your feedback. We're very sorry to hear that you’ve experienced these issues. We’d like to help improve your experience—sometimes performance and battery can be affected by background apps or settings, and our team can guide you through troubleshooting steps to optimise both. If the issues persist, we can also assess your device to ensure it’s functioning correctly and provide any necessary support. Please contact us at eve@fusion5store.com, and we’ll work with you to get this resolved as quickly as possible.
We look forward to hearing from you soon
-Team Fusion5
Straightforward to set up and use!
Order was promptly delivered and straightforward to set up and start to use.
The laptop works well and has proved very easy to navigate and do what it was bought to do.
Thank you
12 septembre 2025
Avis spontané
Réponse de Fusion5
Hi Sue,
Thank you for your feedback. We’re delighted to hear that your laptop was delivered promptly and that setup was quick and effortless. It’s great to know your device is performing well and meeting your expectations. We truly appreciate your support and are pleased that your Fusion5 experience has been such a positive one
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
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