I thought I had an issue with my new Lapbook and the support Team were incredibly diligent and helpful. Guiding me step by step until I had my issue resolved! Great and very patient support thanks t... Voir plus
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Lisez les avis des autres
I really love this computer. Super easy to set up, really easy to navigate. Love that it doesn’t have a ginormous deck that I have to worry about finding a place for. The computer itself is really pre... Voir plus
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Ordered online but when recieved I struggled with the setup due to the program “OneDrive”. After deleting the program and unsynching and deleting files not needed, I finally got it operating for my d... Voir plus
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I have had my new Laptop from Fusion5store.com for a few months now and I couldn't be more happy. The laptop has been excellent from day one, but I did have a couple of problems caused by myself,... Voir plus
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À propos de l'entreprise
À propos de Fusion5
Écrit par l'entreprise
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Coordonnées de contact
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Royaume-Uni
- eve@fusion5store.com
- fusion5store.com
4,5
Excellent
482 avis
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A répondu à 100 % de ses avis négatifs
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Sturdy table, high quality, like a computer, super durable
Great tablet. Works like a computer and has the same power. Super sturdy and durable.
13 mars 2026
Avis spontané
Réponse de Fusion5
Hi Beth,
Thank you for taking the time to leave us your feedback — we love hearing this! The fact that it feels as powerful as a full computer is exactly what we set out to achieve, so it is fantastic to know it is delivering on that promise for you. The build quality and durability of our devices is something we are particularly proud of, and it is great to hear the sturdiness is standing out in your day to day use. We hope you get many years of enjoyment out of it and please do not hesitate to get in touch if there is ever anything we can help you with!
- Team Fusion5
Excellent product
Excellent product with a very high quality.Very useful it has everything you need.
4 mars 2026
Avis spontané
Réponse de Fusion5
Hi Maureen,
Thank you so much for taking the time to leave us your feedback — we are thrilled to hear that you are happy with your Fusion5 device! It is always wonderful to receive feedback like this and to know that our products are meeting and exceeding expectations. We put a great deal of care into ensuring our devices offer everything our customers need, so it is incredibly rewarding to hear that this has come through in your experience. We hope you continue to enjoy it and please do not hesitate to reach out if there is ever anything we can help you with!
- Team Fusion5
Resistant, handy and practical
Bought it from Amazon, fast delivery and great costumer support.
Amazing for work as the padding cover is very resistant and handy. Window supported so really easy to use.
Suggested.
13 mars 2026
Avis spontané
Réponse de Fusion5
Hi Rebecca,
Thank you for taking the time to leave your feedback — we are absolutely delighted to hear that you are enjoying your Fusion5 device! It is great to know that the rugged case is standing up to the demands of your working day and that you are finding Windows easy to navigate. Speedy delivery and great customer support are things we work hard to get right, so your kind words really do mean a lot to the whole team. We hope to continue exceeding your expectations and look forward to supporting you for a long time to come!
- Team Fusion5
This tablet's an absolute joke
This tablet's an absolute joke. There's a two or three second delay between every button push. You can't put it to sleep and restart it literally have to force shut it down to bring it back. Not to mention windows apps are pretty poor but I can't blame the tablet for that. However I can blame the manufacturers for building a device with damn near no RAM creating something that is so underpowered trying to watch a YouTube video results in repeated freezes and stutters. This is not a tablet this is a coaster.
9 mars 2026
Avis spontané
Réponse de Fusion5
Hello Michael,
Thank you for taking the time to get in touch, and we're truly sorry to hear about the experience you've had with your Fusion5 tablet.
We completely understand your frustration, and we want to assure you that what you've described is highly unusual. The symptoms you're experiencing — significant input delays, inability to sleep and wake correctly, and video playback stuttering — are not representative of the performance our tablets are designed and tested to deliver, and we'd very much like to get to the bottom of this for you.
In many cases, these kinds of issues can be caused by a software or configuration issue rather than the hardware itself, such as background processes consuming resources, a Windows update pending, or a driver conflict. We would hate for you to continue experiencing this without us at least investigating whether it can be resolved.
Would you be willing to let us look into this further? If you could share the model name or serial number from the back of the device along with your order details with our support team at eve@fusion5store.com, we'll get someone to look at this as a priority and advise on the best course of action —
We appreciate your patience and we'd genuinely like the chance to put this right for you.
- Team Fusion5
Prompt shipping good communications
Prompt shipping and merchandise as advertised. Very good communications regarding questions I had.
17 février 2026
Réponse de Fusion5
Hello Darrel,
Thank you for your positive feedback. We’re delighted to hear that you were pleased with our product and service
We also appreciate your kind comments regarding our communication — providing clear and timely support is very important to us, so it’s great to know this made a difference to your experience.
If you ever have any further questions or require assistance in the future, please don’t hesitate to get in touch
- Team Fusion5
The keyboard case
The case with keyboard is a good case as I use it. It’s thin and light weight and the design is good but wish it had a different mounting for the tablet to be more secured and more viewable angles would be a nice touch. But overall all its a good case.
20 février 2026
Réponse de Fusion5
Hello Rod,
Thank you for taking the time to share your detailed feedback. We genuinely appreciate you outlining your experience with the keyboard case.
We understand your comments regarding the attachment mechanism and viewing angles. The current design is intended primarily for stable, desk-based use via the docking connection, and we recognise that this may not provide the level of flexibility or support some users prefer—particularly when working on the move. Your suggestion regarding magnets or a firmer backing is noted, and feedback like this is valuable as we continue to review and improve our product designs.
We’re pleased to hear that the keyboard itself is performing well, but we’re sorry that the overall case design has not met your expectations. If you would like to discuss this further, we would be happy to explore possible solutions with you.
Thank you again for your honest feedback — it helps us improve
- Team Fusion5
Excellent service
Excellent service. I mistakenly ordered a table keyboard twice. The returns service was excellent, as was the communication from Fusion5.
26 février 2026
Réponse de Fusion5
Hi Alastair,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you found our returns process straightforward and our communication helpful, particularly in resolving the duplicate order. Providing clear, efficient support is something we place great importance on, so it’s encouraging to know this reflected positively in your experience. We truly appreciate you taking the time to share your comments and look forward to assisting you again in the future
- Team Fusion5
Réponse de Fusion5
Good Afternoon,
Thank you for your feedback — we’re delighted to hear that your order arrived quickly and in excellent condition. We truly appreciate you taking the time to share your experience. If you ever need any assistance or have any questions in the future, our team will be very happy to help
- Team Fusion5
Réponse de Fusion5
Hi Joseph,
Thank you for taking the time to share your feedback. We’re very pleased to hear that you were satisfied with our service. Delivering a smooth and reliable experience is always our goal, and your comments are greatly appreciated. We look forward to assisting you again in the future
- Team Fusion5
Réponse de Fusion5
Hi Mike,
Thank you for taking the time to leave us your feedback. We’re delighted to hear that you were pleased with both our communication and the speed of delivery. Providing a smooth, and simple purchasing experience is very important to us, so it’s great to know we were able to meet your expectations. We truly appreciate your support and look forward to assisting you again in the future
- Team Fusion5
Great Customer Service!!!!
Tina showed great diligence and willingness to resolve my issue. I need a power supply for an older model of the Win22 tablet and she went out of her way to be sure I had the right part when I needed it!
2 février 2026
Réponse de Fusion5
Hi Mark,
Thank you for taking the time to leave your feedback. We’re delighted to hear that our team was able to assist you effectively and ensure that you received the correct power supply for your tablet. Providing helpful support is something we take pride in, and it’s wonderful to know that you've had such a positive experience
If you need any further assistance in the future, please don’t hesitate to contact us
- Team Fusion5
A refreshing change
Prior to purchasing the product from Fusion5 I had a few queries which I put to their customer services. They replied promptly and answered the questions I asked in full which was a refreshing change to what has become the norm these days. The product is fine, it works as expected and the build quality appears to be robust unlike similar products from the far east.
Overall, I am happy with the company and the product.
2 février 2026
Réponse de Fusion5
Hi William,
Thank you for taking the time to share your feedback. We’re delighted to hear that our team was helpful and that your new device is meeting expectations in terms of performance and build quality. Your comments are very encouraging, and we will continue striving to provide responsive support and reliable, high-quality products for all our customers
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch
- Team Fusion5
Great company
Great company, reasonable prices which are better compared to other places where I've seen them charge more for half the ram etc.
Quick delivery
14 février 2026
Avis spontané
Réponse de Fusion5
Hi Steven,
Thank you so much for your feedback. We’re delighted to hear that you found our pricing competitive and our delivery prompt. Feedback like yours helps us continue to maintain quality products and service across our range, and we truly appreciate you taking the time to share your experience
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch
- Team Fusion5
Second replacement power supply
The power supplies have the worst pins ever. In 40 years of being an IT geek I'm not sure i have EVER broken a pin on a power supply. Luckily their support is responsive via email and the new one shipped quickly. There have new power supplies so hopefully this one lasts!
28 janvier 2026
Réponse de Fusion5
Hello Richard,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty and understand your frustration regarding our earlier power supply pins.
Feedback like yours is extremely valuable to us and directly helps us improve our products and services across our entire range. We’ve taken these comments on board, and as you mentioned, the newer power supplies have been redesigned to improve durability, reliability, and efficiency
We’re also glad to hear that our support team was able to assist you promptly and get a replacement out to you quickly. If you experience any further issues or have suggestions in the future, please don’t hesitate to reach out.
Thank you again for your feedback and continued support
- Team Fusion5
updated review !
From ordering two tablets , delivery was quick.
Tablets fired up and worked well. The cases are sturdy and protect the tablet well.
I did have a problem with one of the devices , after finally getting a response from Fusion the problem was resolved quickly, device sent off , repaired and sent back in around 1 week.
I appreciated the follow up email from fusion also, which shows good customer service.
30 janvier 2026
Avis spontané
Réponse de Fusion5
Good afternoon,
Thank you for taking the time to share your feedback with us — we really appreciate it. While we’re sorry to hear about the initial issue with one of your devices and the delay in getting in touch, we’re pleased that everything was resolved quickly once underway and that the turnaround met your expectations. Your kind comments about our follow-up and customer service mean a great deal to the team and encourage us to continue improving both our products and the support we provide
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch
- Team Fusion5
great customer service answered my…
great customer service answered my email on z timely matter
15 janvier 2026
Réponse de Fusion5
Hello Marco,
Thank you very much for taking the time to share your feedback. We’re delighted to hear that you were happy with the timeliness of our response and the level of service you received. Providing prompt, clear, and helpful support is very important to us, and your comments are greatly appreciated by the team. Thank you for choosing Fusion5 — please don’t hesitate to reach out if we can assist you again in the future.
- Team Fusion5
The proptness of the respone
The proptness of the respone to my orer of a replacement charger.
13 janvier 2026
Réponse de Fusion5
Hello John,
Thank you for taking the time to share your feedback. We appreciate your comments regarding the promptness of our responses. Providing efficient support is incredibly important to us, and your feedback helps reinforce our commitment to maintaining a high level of service for our customers
If there’s anything we can assist you with in the future, please don’t hesitate to get in touch
- Team Fusion5
Support is very slow and avoiding my…
Support is very slow and avoiding my questions.
30 décembre 2025
Réponse de Fusion5
Hello John,
Thank you for taking the time to leave your feedback.
I’m sorry to hear that you feel your questions have not been addressed promptly.
We aim to respond to all customer queries within 24 hours, Monday to Friday. Please note that response times may be slightly extended during weekends or public holidays.
For clarity, according to our previous email sent to you on January 12 at 2:56 PM, your replacement order has already been processed and dispatched. The expected delivery is by Saturday, 17 January 2026, by 9:00 PM.
If there are any outstanding questions that have not yet been answered, please feel free to reply directly to our previous email, and we will be happy to assist further.
Once again, we appreciate you bringing this to our attention and look forward to assisting you via Email.
- Team Fusion5
Excellent product works as described.
The delivery perfect
The packaging perfect
The installation instructions perfect
The product itself function perfectly and as described
Fusion5 Support Team is excellent.
Thank you Fusion5...!
6 avril 2025
Avis spontané
Réponse de Fusion5
Hello Jacques,
Thank you so much for your kind feedback. We’re delighted to hear that you’re happy with all aspects of our products and services. It’s also wonderful to know that our support team was able to provide a positive experience. Your comments are greatly appreciated and serve as motivation for us to continue delivering high-quality products and service to all our customers
We look forward to assisting you again in the future if needed
- Team Fusion5
This company was very helpful
This company was very helpful, they gave me the advice I needed. I am quite happy with this company.
18 juin 2025
Réponse de Fusion5
Hi Mike,
Thank you so much for taking the time to leave your feedback. We’re thrilled to hear that our team was able to provide the advice you needed and that you’re happy with your experience. Your comments mean a lot to us and motivate our team to continue delivering helpful and friendly support. We look forward to assisting you again in the future if needed
- Team Fusion5
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