It was a pleasure working with Future Health Biobank company . Caring , polite , patient , thoughtful and always available when needed . Used them twice for my both children and when I called bac... Voir plus
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On 2 April, 2020 we gave the samples of the stem cells to Future Health Greece to send them to Switzerland. They told us that after one month we would receive an email from Switzerland referring... Voir plus
L'entreprise a répondu
Future BioBank has been the best choice for the collection of our daughter's stem cells. They always been professional and nice, following us in all the process. i found the system of how they man... Voir plus
L'entreprise a répondu
Absolutely amazing experience! So easy and professional. We were guided all the way and customer service team are always available. Once we went to the hospital we kept on updating the collector/cour... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Future Health Biobank, one of the world's most accredited stem cell bank. Protect your family's future health with umbilical cord blood & tissue stem cell banking and genetic screening.
Coordonnées de contact
Future Health Biobank, NG7 2QP, Nottingham, Royaume-Uni
- 0115 967 7707
- custcare@fhbb.com
- futurehealthbiobank.com
4,3
Excellent
291 avis
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Réponse de Future Health Biobank
Thank you for your review Mihaela!
Kindest regards
Future Health Biobank - UK Customer Care Team
Réponse de Future Health Biobank
Thank you for your review Antoniya!
Kindest regards
Future Health Biobank - UK Customer Care Team
Great service
Used this service twice and was great both times. Hassle free, great customer service and phlebotomist not intrusive at all when he came to collect the cord blood / tissue at the birth.
17 décembre 2019
Avis spontané
Réponse de Future Health Biobank
Thank you for your review Sarah!
Kindest regards
Future Health Biobank - UK Customer Care Team
Excellent service
Excellent service. Katie was very friendly and super helpful.
17 décembre 2019
Avis spontané
Réponse de Future Health Biobank
Thank you for your review Chris!
Kindest regards
Future Health Biobank - UK Customer Care Team
👍🏽👍🏽👍🏽👍🏽
17 décembre 2019
Avis spontané
Réponse de Future Health Biobank
Thank you for your review Olivia!
Kindest regards
Future Health Biobank - UK Customer Care Team
First class service!
Extremely professional from start to finish and guided through the whole process with ease! Would highly recommend!!
17 décembre 2019
Avis spontané
Réponse de Future Health Biobank
Thank you for your review Claire!
Kindest regards
Future Health Biobank - UK Customer Care Team
Excellent service
Excellent service, clear instructions and Helpful staff.
17 décembre 2019
Avis spontané
Réponse de Future Health Biobank
Thank you for your review!
Kindest regards
Future Health Biobank - UK Customer Care Team
We are no so happy with the…
We are no so happy with the communication that was provided from start to end. On the phone people gave us different communication and was not provided same when asked them on mail. Apart from that we are happy with the prompt blood test and the process of tooth pickup and transportation.
14 décembre 2019
Avis spontané
Réponse de Future Health Biobank
Hi Gayathri,
We are sorry you didn't feel the information was clear enough, we would be delighted to have a chat with you to discuss your concerns further. Please contact us on custcare@fhbb.com and we can arrange a time to speak with you.
We really appreciate all feedback both positive and negative so we can build a better service for all our customers.
Kindest regards
Future Health Biobank - UK Customer Care Team
A good service in all aspects
A good service in all aspects. The phlebotomist was friendly, punctual and discrete, and the sample pick-up was well organised. Their customer services were also helpful and responsive.
14 décembre 2019
Avis spontané
Réponse de Future Health Biobank
Thank you for your review!
Kindest regards
Future Health Biobank - UK Customer Care Team
Réponse de Future Health Biobank
Thank you Jacqueline!
Kindest regards
Future Health Biobank - UK Customer Care Team
Great people always in place
12 décembre 2019
Avis spontané
Réponse de Future Health Biobank
Thank you Mihai!
Kindest regards
Future Health Biobank - UK Customer Care Team
Réponse de Future Health Biobank
Thank you for your review Stefania, any feedback you can give us to help us improve our service to 5 stars would be great!
Kindest regards
Future Health Biobank - UK Customer Care Team
Fantastic service, happily recommend to others!
Fantastic service before, at collection and since. We've purchased twice and recommended too!
10 décembre 2019
Avis spontané
Réponse de Future Health Biobank
Thank you George, we are so pleased you continue to use our services!
Kindest regards
Future Health Biobank - UK Customer Care Team
Good peace of mind
I was referred to future health by a friend and I would do the same. The procedure was simple and payment plan really helped
10 décembre 2019
Avis spontané
Réponse de Future Health Biobank
Thank you Simon!
Kindest regards
Future Health Biobank - UK Customer Care Team
Great service overall.
10 décembre 2019
Avis spontané
So easy to deal with from start to…
So easy to deal with from start to finish
10 décembre 2019
Avis spontané
Réponse de Future Health Biobank
Thank you Jessica!
Kindest regards
Future Health Biobank - UK Customer Care Team
Excellent service from all staff…
Excellent service from all staff members before and after the process. I was able to get in touch for any questions I had prior to going ahead. Staff was very informative and quick to respond. The process of collection was very straight forward too as I didn't need to worry about it at all. I had an elective C-section and the lady who collected the stem cell was with me throughout the process.
It didn’t feel like it was one extra thing to worry about, everything was taken good care of by them. My husband was easily able to make arrangements for collection without me even realising it was all done. The service after was also amazing as I was regularly being updated via phone calls at each stage ie, we have received it, it has successfully been stored etc.
Very pleased overall and will deffo go ahead for any other children we have!
10 décembre 2019
Avis spontané
Réponse de Future Health Biobank
Thank you for your lovely feedback, we are delighted that you were happy with our services and felt the process was simple and easy to use!
Kindest regards
Future Health Biobank - UK Customer Care Team
dedicated team
Very efficient on the day !
Professional , patient and kind . I liked the fact that we could communicate via text .
All my questions were answered before booking
9 décembre 2019
Avis spontané
Réponse de Future Health Biobank
Thank you Sara, we are delighted that you were happy with our services!
Kindest regards
Future Health Biobank - UK Customer Care Team
Réponse de Future Health Biobank
Thank you Andriana!
Kindest regards
Future Health Biobank - UK Customer Care Team
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