Future Health Biobank Avis 

291
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

It was a pleasure working with Future Health Biobank company . Caring , polite , patient , thoughtful and always available when needed . Used them twice for my both children and when I called bac... Voir plus

Noté 2 sur 5 étoiles

On 2 April, 2020 we gave the samples of the stem cells to Future Health Greece to send them to Switzerland. They told us that after one month we would receive an email from Switzerland referring... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Future BioBank has been the best choice for the collection of our daughter's stem cells. They always been professional and nice, following us in all the process. i found the system of how they man... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Absolutely amazing experience! So easy and professional. We were guided all the way and customer service team are always available. Once we went to the hospital we kept on updating the collector/cour... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise de biotechnologie

Écrit par l'entreprise

Welcome to Future Health Biobank, one of the world's most accredited stem cell bank. Protect your family's future health with umbilical cord blood & tissue stem cell banking and genetic screening.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

291 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,3

Tous les avis

(291)

5 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I didn't use them until now but my…

I didn't use them until now but my review is based on the team which was really helpful.

6 décembre 2019
Avis spontané
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Réponse de Future Health Biobank

Thank you Laura!

Kindest regards
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

Used twice and are great!

We’ve used future health bio bank twice now to collect the collect cord blood for our two children. They have been great, really prompt, professional and keep you fully informed. Its reasonably priced against other services as well. Cord blood collection isn’t cheap but it does give you some peace of mind for the future. You should also prepare to pay the storage costs each year.

6 décembre 2019
Avis spontané
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Réponse de Future Health Biobank

Thank you for your review! We are so pleased you had a good experience with us.

Best wishes
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

Great experience

Great team, everything well explained as how the process works.
Great experience :)
Highly recommended
Thank you

6 décembre 2019
Avis spontané
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Réponse de Future Health Biobank

Thank you for your lovely review Anca, we are so pleased you had a good experience with us!

Best wishes,
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

Very happy with the service

5 décembre 2019
Avis spontané
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Réponse de Future Health Biobank

Thank you for your lovely review, we are so pleased you are happy with our service!

Kindest regards,
Future Health Biobank - UK Customer Care Team

Noté 3 sur 5 étoiles

Customer service could be more personal

Customer service from the start of the process, to the collection, could have been more personal and less business like.

5 décembre 2019
Avis spontané
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Réponse de Future Health Biobank

Dear Angelena,

Thank you for taking the time to write your thoughts on our service, we are very sorry you feel this way as we endeavor to give every client the best service possible.

If you would like to pass on anymore feedback, please email us at custcare@fhbb.com or call us on 01159 677 707 and press 1 for customer care!

Best wishes,
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

Good service

Good service. Hope goes well all the time. We suffered from another provider who is already bankrupt

5 décembre 2019
Avis spontané
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Réponse de Future Health Biobank

Thank you for your review!

Best wishes,
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

Future Health provided a fantastic service

Future Health provided a fantastic service and an excellent product.

5 décembre 2019
Avis spontané
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Réponse de Future Health Biobank

Thank you for your review Simon, we are so pleased you enjoyed the service!

Kindest regards,
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

Easier than I thought

I thought it would be complicated but it was so simple.

5 décembre 2019
Avis spontané
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Réponse de Future Health Biobank

Thank you for your review, we are glad you agree!

Best wishes
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

Professional service from start to…

Professional service from start to finish. Would highly recommend this company for tooth cell extraction - worked first time and in the comfort of our own home. The whole process both physical and administrative was made very easy.

5 décembre 2019
Avis spontané
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Réponse de Future Health Biobank

Thank you Mrs Lavelle for your lovely review, we are so pleased you are happy with the service!

Kindest regards,
Future Health Biobank - UK Customer Care Team

Noté 5 sur 5 étoiles

We have used future Health

We have used future Health
Bio bank with both our
children. We were happy with all the communication to the end.

3 décembre 2019
Avis spontané
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Réponse de Future Health Biobank

Thank you Marianna for your lovely review!

Kindest regards
UK Customer Care Team

Noté 5 sur 5 étoiles

Excellent Customer Service

Excellent Customer Service. Quick response on questions asked. Very helpful and always thinking in solutions. And if something goes wrong appologies are made.

19 novembre 2019
Avis spontané
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Réponse de Future Health Biobank

Thank you Havva for your lovely review!

Kindest regards
UK Customer Care Team

Noté 5 sur 5 étoiles

Very helpful customer service team

Very helpful customer service team, explained process well. Kind and friendly staff.

19 novembre 2019
Avis spontané
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Réponse de Future Health Biobank

Thank you for your lovely review!

Kindest regards
UK Customer Care Team

Noté 5 sur 5 étoiles

Clearly specialised in this area

Clearly specialised in this area, they provide excellent service! Highly recommend Future Health! We’ve used their services for both our children, 7 years apart and in different countries. And it was always excellent service!

18 novembre 2019
Avis spontané
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Réponse de Future Health Biobank

Thank you for your lovely review!

Kindest regards,
UK Customer Care Team

Noté 5 sur 5 étoiles

It has been a quick and easy process

It has been a quick and easy process. Staff have been very helpful and professional.

13 novembre 2019
Avis spontané
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Réponse de Future Health Biobank

Thank you for your feedback Kerry!

Kindest regards
Future Health Biobank, UK Customer Care Team

Noté 5 sur 5 étoiles

It was a gift from my dad

It was a gift from my dad. It is worthy when you think about the benefit for your child in the future

8 novembre 2019
Avis spontané
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Réponse de Future Health Biobank

Hi Alex,

Thank you for your review and what a lovely gift from your dad!

Kindest regards,
Future Health Biobank, UK Customer Care Team

Noté 5 sur 5 étoiles

A well guided, simple professional process.

We used Future Health to harvest and store stem cells from our daughter's milk tooth. The process was well guided and very simple, with good communications throughout and very prompt delivery and collection of the kit and tooth. Tooth collection is organised very swiftly, seven days a week, and really minimises the time from tooth shedding to cell processing. They also organised a phlebotomist home visit for the bloods (tested to ensure a virus free culture), and blood collection proved to be easy and painless thanks to the professionalism of the phlebotomist. You do need to have a tube of Emla cream, and to apply the cream as directed about 20 minutes prior to the visit, but this is all explained. We needed two attempts to obtain a stem cell culture, and the second time around we engaged our dentist to take out the lose tooth just before it fell out naturally. This gave us the best chance of obtaining cells. If you are considering stem cell storage, I would advise initiating this process as early as possible, as the more milk teeth your child has left the more chances you will have - although I understand that very rarely are more than two attempts required. Using your dentist also simplifies things, as you otherwise never know when the tooth will need collecting... you could be anywhere!
Overall, I consider that Future Health were very professional. I consider this as a sort of insurance for the future of my daughter's health, and although this is hard to predict, a certainty is that stem cells will prove to be of enormous benefit to her generation in general. Consequently I want her to reap that benefit if the need ever arises.

3 novembre 2019
Avis spontané
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Réponse de Future Health Biobank

Dear John,

Thank you for your detailed review! Your kind words will really help future clients understand the service and benefit the way your family has!

Best wishes, UK Customer Care Team

Noté 5 sur 5 étoiles

Great service so far

Great service so far, But it was a bit worring when during labour my husband called our main plebothomist but he could not find him on the phone provided. Thank God we had back up plebothomist who contacted him.
Anyway, he came on time.

29 octobre 2019
Avis spontané
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Réponse de Future Health Biobank

Thank you for your review Tsvetelina! I'm glad to hear our emergency procedures we have in place ensured your collection could proceed as planned.

Best wishes, UK Customer Care Team

Noté 5 sur 5 étoiles

Number 1!

Authentic, well founded, highly recommended!

20 octobre 2019
Avis spontané
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Réponse de Future Health Biobank

Thank you for your review Starlet!

Best wishes, UK Customer Care Team

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