FuuseAvis 

Our ICS chargers were working fine on the original software, but we were then told we had to move everything over to Fuuse to keep them running.

The instructions online weren’t very helpful, and every time we called for support we were told someone would call us back, which never actually happened. We eventually got an email saying ICS customers don’t have phone support at all.

Waiting up to three working days for email replies isn’t really practical when you’re trying to keep chargers up and running for customers. At one point, we honestly found more help using AI tools than from the support channels provided.
Having read other reviews, we’re now also a bit concerned about what our own customers might experience when using the chargers going forward.

Attempted to use the chargers on the A5 at Checkly Wood. It's a great concept, cheapest charging around. But don't be fooled. Sadly it is run by Fuuse who are the worst of the EV charging companies out there. They will take £40 as a pre-payment, and unlike other providers who are able to release refunds quickly, Fuuse offers a poor servive that takes days. Their equipment also frequently fails to communicate correctly with vehicles. One day you can charge no problem, the next, nothing. In the latter case I was advised to try different chargers, each of course taking my money for 3 to 5 working days. Be warned, stay away from them.

Bad to worse. Not only did the charger not work and charge a £50 deposit for both failed attempts to charge - the money is not "pending", it has actually been taken by Fuuse. No refund after 5 working days, just a removal of the money entirely.

Small claims here we come. Utterly abysmal.

Robin provided all the information needed on the first request to enable the switch over of our chargers from WIFI to ethernet. Great Service. Thanks Guys.

dreadful company-one star for the review is one too many- took £30 as a pre-authorisation for EV charging- this money was not a pending amount, it was taken from my account. Queried this with customer support who would not admit that the money had been taken from by account insisting it was a pending amount. Eventually I was a given a STAN code and asked to contact my bank which I did but the bank confirmed that as the money has been taken from my account ( FUUSE customer service wound not admit to this) I would also require ARN code for the amount to be released . I relayed this to customer support and requested an ARN code but they are no longer replying to my messages- will be avoiding FUUSE charging points in the future

Of all the EV charging providers out there, this has to be one of the worst. You’d think it would be fairly simple, the technology has been around for a while now. But no. The charger got stuck on ‘commutating with vehicle’ as I stood in the pouring rain for what seemed like a life time. I eventually gave up and found a charger from another provider that actually manages to produce a product that reliably works, only to find that Fuuse had taken the obligatory hold payment from my account for doing nothing but causing me inconvenience. 4 days later they still have my money. No doubt it will be the banks fault. I don’t care mate, I just won’t be using your chargers again because they are utter pants, and neither will many others judging by your 1 star overall review rating!

Zero helpline. Product wouldn't release charging cable until id paid for 2 more charges which will be refunded at a later date. Terrible terrible service - no service in fact.

I was at rivington services yesterday and needed to stop for a charge. While using the EV charger, it would not let me proceed with just tapping my bank card as I had to download the fuuse app. I downloaded the app and there was no option to create an account so I had too proceeded on a guest account however, you are unable to start a charge on a guest account.

As your app is completely not fit for purpose, i tried to create an account online which yet again is not possible.
This resulted in me not being able to charge my car and requiring a tow home at my expense.
If you’re going to control EV chargers, atleast have the decency to create an app that works so you can charge your car in emergency situations.
Thanks for being the worst EV charging providers in the whole of the Uk.

I recently had an extremely poor experience using a Fuuse EV charger. Despite a £60 pending charge being taken immediately, the charger failed to establish a connection with my vehicle. I then had to wait three days for the pending amount to be released back into my account.

Based on this experience, and the many similar reports shared by others, I advise avoiding Fuuse.

Excellent fast response to my query's and now my system is up and running! Thanks all.

Despite diligently following comissioning instructions and spending over half a day on this, unable to get multiple chargers online. No contact numbers available and email promises a 3 day response time, wow.

Not good enough. Unless resolved quickly I'll go elsewhere.

Two failed charging attempts, both of which pre-authorized £40 from my account which still hasn't been removed 7 days later.

Emailed support but, like other reviewers it seems, received a reply very quickly deferring blame to the bank, completely missing the point of my complaint.

It's hard to imagine any other retail transaction scenario where it would be acceptable to take £40 from a customer at the point of sale, before having certainty that you can supply the product.

Due to the horrendously fragmented nature of UK EV charging at present, I have nine charging apps on my phone, which all use the same bank details. I have never before experienced any of them holding pre-authorization for failed sessions, at all, let alone for a matter of days.

The bottom line is that a conscious decision has been made in the design of the process, to hold funds *before* charging is initiated. That is not the fault of the bank. You could hold upon completion of negotiation with the vehicle, or even after delivering the first few watts of charge, to prove the session is active. That might be a prudent, customer-focused approach if, as you say, you are at the mercy of the banks' timescales for removing pre-authorizations.

So frustrating to use… absolutely hit and miss as to whether it works or not to initiate and then maintain a charging session. Feels completely unreliable.

What a waste of time. - tried to charge at Sofitel T5. Paid via the QAR code , charged for 30 Mins. Then it stopped.
Tried again on different Fuuse Charger. No connection. Tried again different Credit Card and different Charger unable to connect with Bank.
Spoke to the Hotel they said nobody uses them anymore. Too unreliable.

100mls from home in remote area with 20ml range. Start charging (Saturday) & kill 3hrs in the village. Despite taking £40 & showing all ‘green lights’, transpires when I get back I’ve had no charge. I return next morning (down to 10mls). 3 times I connect (£40 charge established each time) but 5mins later am disconnected. I’ve now paid 2 full days parking (£10) and cannot risk driving anywhere else. Ring the Lancaster ‘Service number’ provided on sign & get the most unhelpful, lazy sounding individual. Twice I ask ‘can you hear me?’. ‘Yeh’ comes the mumbled reply. Suggests I go to a nearby hotel to charge instead as ‘I cant help you’. What a waste of time this guy is. Offers no suggestions other than suggesting my car is faulty. He can see multiple failed attempts & I tell him the card reader is not connecting either. Then hangs up on me as he doesn’t like criticism or my ‘incredulous’ question as to whether they will cover my £10 parking costs if I chance my arm using range to get to a hotel. To my good fortune another electric car driver happens upon me and helps me in the way Fuuse cannot. Tells me the app is crap, that the card reader does not work and gives me a workaround to get it to work (remove the app & set up as a new customer without using Apple Pay). How does he know this yet Fuuse dont?? Because they are crap is why. After 2 days of trying, a complete stranger helps me far more than Fuuse could / would. Last time I use these cowboys - check out the other reviews! They clearly dont care so I’d steer clear if you dont want to be abandoned 100mls from home. Steve

Took £40 from our account, the charging failed. Still waiting for the refund, that was over 4 weeks ago. Numerous emails, “we’ll chase the finance department”.
UPDATE - comprehensive email received from CEO detailing companies concerns around these banking practices and what they are doing about it. Money received back finally

Fuuse, what is going on?! It’s bad enough having to rely on a good internet signal to be able to connect (something my town struggles with at the exact points that they seem to want to put all of their chargers) but now the app won’t connect to ANY charger (even when I’m on local WiFi) with an error message saying ‘something went wrong’ This has been happening for days. I ring them, they don’t answer, I email, they email back a day later asking for a load of phone details which they seemingly then do nothing with. I’m not able to have a charger at my home so I genuinely rely on these to run my car every day. Sort it out!

I don’t normally write reviews but had such a stressful time being unable to initiate charging through the app on 2 different chargers. Very slow customer support via email and when they did give me a telephone number it was the wrong one! Which they apologised for but they never attempted to call me in spite of me asking twice. Things continued politely via email but they seemed clueless really as to why it wouldn’t work and in the end after 24 hours I gave up.

Can you give them 0. Avoid this company like the plague. I've been transferred to them from ICS and still havent been able to charge my car since. Customer 'Success' Team is an absolute embarrassment. Basically it's pointless emails, pointing you to guides and FAQ's. The usual, no phone numbers and no callbacks. The latest is sending me back to ICS for them to deal with (who have been engaged all afternoon), so a ticket is raised.

Absolutely dreadful experience tried to charge my car first time with them. Installed the app but the app did not let me in while the company took59 euro from my acc but car did not charged There was a car park assistant there and he told me that the charger I was parked at is not working but still taking the payment!!! I will never ever tried this again and I will request money back !!!