Our ICS chargers were working fine on the original software, but we were then told we had to move everything over to Fuuse to keep them running. The instructions online weren’t very helpful, and... Voir plus
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Lisez les avis des autres
Attempted to use the chargers on the A5 at Checkly Wood. It's a great concept, cheapest charging around. But don't be fooled. Sadly it is run by Fuuse who are the worst of the EV charging companies ou... Voir plus
We’ve been using Fuuse for over a year now with 27 chargers on the platform for Arkell’s Brewery. The support team have been brilliant throughout especially Robin helping with onsite setup issues and... Voir plus
I recently had an extremely poor experience using a Fuuse EV charger. Despite a £60 pending charge being taken immediately, the charger failed to establish a connection with my vehicle. I then had t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Fuuse is the flexible back office for EV chargers. Save energy, reduce costs, access more chargers, resolve problems quickly and generate revenue all through one fully configurable back office system. We offer support for you, your chargers and your drivers. We offer two categories of support to suit the needs of your business: EV Charger and Driver Support and Fuuse Platform Support. Our packages include 24/7 driver support, proactive charger monitoring and ongoing platform assistance.
Coordonnées de contact
The Chapel, White Cross Business Park, South Road, LA1 4XQ, Lancaster, Royaume-Uni
- 03330905757
- support@fuuse.io
- fuuse.io
1,7
Mauvais
49 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 7 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Competitively priced and easy to use.
I’ve used the chargers at the National Library in Aberystwyth twice whilst on holiday in the area. They have consistently delivered the 75kw promised and at a more reasonable rate of 50p than most of the competition.
The only problem, which is not the fault of Fuuse, was that many of the charging stations were blocked by ICE vehicles.
8 mai 2024
Avis spontané
A ful professional service
First point of contact was Kurt, who has stayed in contact throughout and kept an overview of our progress. Kurt even represented us with the EV manufacturer when we had a supply interruption problem.
Final setting up was with Robin who was extremely patient and helpful in walking us through the process, overcoming any of our shortfalls.
We also have experience of Fuuse Technical Services who have again been patient and helpful, even when the problem lay with the 4G signal and not FUUSE.
All worries about payment for using the EV charger at our holiday let is now all taken care of for a modest fee from Fuuse.
2 novembre 2023
Avis spontané
Fantastic communication and service
From start to finish communication with Fuuse has been second to none. Kurt in particular has been fantastic, always at the end of the phone and massively helpful in assisting us to deliver a complex bespoke project in central London for a very particular Client. Cannot recommend enough, we look forward to working with Fuuse again in the not-so-distant future.
21 décembre 2023
Avis spontané
We’ve been using Fuuse for over a year…
We’ve been using Fuuse for over a year now with 27 chargers on the platform for Arkell’s Brewery. The support team have been brilliant throughout especially Robin helping with onsite setup issues and queries. It’s been great to see the backend platform become more user friendly and extremely easy to monitor the network from anywhere and make changes. Since Kurt has joined the team it’s been great to have a direct point of contact for any other issues and future plans we have. Looking forward to adding more chargers to network soon.
28 novembre 2023
Avis spontané
Excellent customer service
Excellent customer service and quick to respond to any queries.
9 novembre 2023
Avis spontané
A great platform for EVCs
As an installer, Fuuse offers us the service and support we're looking for. The team are always on hand to help us where needed and the integration is simple and professional. A great platform for EVCs
9 novembre 2023
Avis spontané
Fantastic support
I recently worked on a support case with Fuuse and was really impressed with the service and support given by one of the Customer Success Managers.
An installer using the Fuuse platform to manage our hardware needed some guidance on his first install. Dana was patient, professional and very knowledgeable, guiding the installer through the configuration process. End result was a happy installer and a very happy end customer.
Fantastic customer service from Team Fuuse.
9 octobre 2023
Avis spontané
Useless Android app
Android app requests details of credit card and postcode. Postcode will not accept alpha characters so useless.
14 juillet 2023
Avis spontané
Réponse de Fuuse
Thank you for your feedback. We're sorry you didn't have the best experience with our app. The issue you're referring to has since been resolved with our payment service. We hope you are willing to give the Fuuse Driver App another try in the future.
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