I had an issue with my Gaggia Cadorna Prestige where the flow of coffee had reduced a lot and I couldn't find anything obviously wrong so I emailed Gaggia and received an email response fairly quick... Voir plus
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I had an issue with my Gaggia Classic coffee machine. It was blocked and water was not running through the head. I assumed the pump was broken and emailed Caffe shop UK. Raj Beadle responded very quic... Voir plus
This company provides excellent customer service. Our Gaggia coffee machine was leaking, so Raj, who seems to be the owner of the company, asked if I would mind showing him the problem in a Zoom call.... Voir plus
Our Brera stopped working - on Zoom, Raj was amazingly helpful and talked me through a series of tests to identify the issue and offer solutions. In an age where throwing stuff away seems to be the... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Gaggia UK, the official UK Distributor in the United Kingdom and Ireland. Official Gaggia Service and Repair Centre
Coordonnées de contact
HX5 9DE, Elland, Royaume-Uni
- gaggiadirect.com
4,8
Excellent
960 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolutely fantastic personal touch…
Absolutely fantastic personal touch customer service. All done by Zoom.
7 janvier 2025
Excellent quality of the product and…
Excellent quality of the product and customer service, quick delivery.
3 janvier 2025
I had an issue with my Gaggia Babila
I had an issue with my Gaggia Babila machine. I had a long zoom meeting with Raj and David and they talked me through the diagnosis of the problem. I did what was suggested and my machine works like new. I’m grateful for the patience, time and help. Great service from Gaggia Direct.
6 janvier 2025
A lovely machine
The fact that I could zoom and actually talk to someone means such a lot to me. Everyone I spoke to was so very kind and helpful (I'm not good with computers) and I'm so glad that I could get a machine like my previous one as I liked it so much. Thank you and please keep doing what you do..
7 janvier 2025
Best customer support ever
Best customer support ever, gutted with the outcome but all the team at Gaggia UK couldn’t have tried harder.
27 décembre 2024
Excellent customer service
Excellent customer service. Very helpful and knowledgeable staff
8 janvier 2025
Staff friendly and knowledgeable
Staff friendly and knowledgeable. I highly recommend this company.
8 janvier 2025
Avis spontané
the best experience of customer service…
the best experience of customer service and product, above and beyond expectations thank you Raj and Katie
31 décembre 2024
Avis spontané
Great personal and helpful service
My 15yr+ Gaggia stopped working so I called Gaggia and in 10 mins was on a Zoom with Raj who was v patient and v helpful. He gave me links to go on and told me which parts might be help sort the problem. It was all about getting my machine fixed rather than how they could charge money, v honest and straigthforward. If all else fails I can take the machine to them, but hopefully Raj's advice will enable me to fix it at home. Very happy with the process.
2 janvier 2025
Avis spontané
Excellent customer service
Excellent customer service. Water wasn't coming through the brew head. Answered a Zoom call, identified the fault and told me how to fix my machine. Can't ask for more.
23 décembre 2024
Good informative assistance.
23 décembre 2024
So helpful to have a zoom meeting to…
So helpful to have a zoom meeting to discuss the problems with my coffee machine
Slightly disappointed that I can’t get it fixed until the new year and that it might be as long as 4 weeks that I’m without my machine - but at least it’s going to get fixed
23 décembre 2024
A great company to deal with
A great company to deal with, not to mention their excellent machines at great prices, and they have no problem helping if you have any.
20 décembre 2024
Possibly the best customer service I…
Possibly the best customer service I have ever experienced. My coffee machine developed a fault, the live diagnostics of the fault was unable to resolve the issue, replacement machine due for delivery within 36 hours. First class service from Raj and the team
18 décembre 2024
Great communications
Great communications. My new machine is a great upgrade from my previous Gaggia machine. I am more than happy with the product, service and delivery.
18 décembre 2024
Avis spontané
Your customer service is perfect
Your customer service is perfect - at one point there were 2 members of staff trying to help my husband sort out his brew group issue.
Due to their tenacity and level of expertise, they finally managed to solve the problem for which we are very grateful for.
16 décembre 2024
Fantastic service from the tech team
Fantastic service from the tech team - issue identified and fixed in minutes. Thank you
13 décembre 2024
Super professional company, fast ship
Ordered in the afternoon, machine arrived next day around noon! So glad to have ordered here instead of Amazon
14 décembre 2024
Avis spontané
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