Gaggia UK Avis 

After 8 years of trouble free brewing, I had encountered an issue with my Gaggia Babila. I consulted the trouble shooting guide and a number of specialist videos on-line, all to no avail, following which I contacted Gaggia UK direct.
The issue was resolved quickly, via Zoom, by an extremely friendly and knowledgable engineer. I cannot thank him enough, he is a credit to Gaggia.
I must also extend my thanks to the outstanding customer service provided by Gaggia. It is rare to find a company that values its customers as highly and a further reason, beyond the excellent quality of machine, to purchase directly from Gaggia.
Fantastic service.

Thank you so much to Danny Tawn, Customer Service and Support Manager, for all his help!

Good efficient service,after a machine failed

Fantastic service and advice from Raj. He was really helpful and patient.

Raj was brilliant
Unflappably expert and with a nice sense of humour

These guys are fantastic to deal with and have helped over the years with our last machine so it was easy to buy from them again .
If only the courier they used was half as efficient as them !

I had a problem with my Gaggia Magenta machine. Phoned up, and within seconds, I was connected on a Zoom call with a tech guy. He was patient and knowledgeable, and he helped me sort the issue. Great service, thank you!

Great service even over the holiday period and incredibly knowledgeable engineer that helped me resolve a problem that I thought was the end for my very well used machine. I highly recommend them.

Amazing service. The managing director was there on Boxing Day and fixed my machine over the phone. Unbelievable!!

Gaggia Direct is a great company to deal with, and their customer care is second to none!

I had an issue (of my own making) with my Gaggia coffee machine, and contacted Gaggia Direct for help. I had a Zoom call with one of their engineers, which was a great experience, then a further conversation for support with Raj who is the MD of the company.
The care I received as one of their customers was nothing short of fantastic, which sadly is a rare thing these days!
I wouldn’t hesitate to recommend both the company and their staff for help and advice when you have a Gaggia machine, or are even thinking of getting one.

Fantastic level of service which helped sort the problem with my coffee machine out with a minimum of fuss.

Amazing experince with Gaggia UK team, zoom rooms are super useful!

Informed engineer.
Directions given over the phone were accurate and professional.
Very pleased.

Fast delivery
More importantly coffee is the best

My query was quickly and efficiently dealt with. Team were excellent and very knowledgeable and courteous

Had a problem with my 5 month old Classic.

After a couple of Zoom talks with their engineer we were unable to fix it. They immediately arranged for collection and repair and the machine was returned within 5 days.

Fantastic response and example of outstanding customer service.

There were 4 times of delivery
No notification in advance
2 times of delivery were failure because of “no body at home”
The 1st time I got the coffee maker was certified as “faulty machine” after seeking support service through zoom meeting

I spent almost 2 weeks (my Christmas holidays) to wait for it! Finally I got the normal conditions one at the end of my holiday:(
It made me quite frustrated!

Great technical support diagnosed issue meaning I didn’t need to send coffee machine away for service.

Great machine, lives up to the reviews.
The customer service is excellent, I had an issue, emailed that day and was able to discuss it with Rav on zoom the very next day.
Would definitely recommend Gaggia