Gainsborough Showers Avis 

I’m extremely disappointed with Gainsborough.

I purchased a Gainsborough Slim Mono electric shower and, after a relatively short period of use, the stop/start button on the front control facing broke. These things can happen, and I wasn’t asking for a complete replacement shower or anything unreasonable. All I wanted was a replacement front facing/control part.

The real problem has been trying to get Gainsborough to actually respond.

I have completed their online contact form twice, sent a complaint directly to their enquiries email address and repeatedly tried calling them. The telephone simply rings and, despite all my attempts to contact them, I have received no meaningful response.

This is particularly frustrating because the shower has been professionally installed. Replacing an entire installed electric shower because of a broken button/facing is completely disproportionate when what I need is a replacement component.

Products occasionally develop faults. What separates a good manufacturer from a poor one is how they support customers when that happens.

Based on my experience, Gainsborough's after-sales customer service has been appalling.

One star, and unfortunately I couldn't recommend them based on the experience I've had.

Easy to place order, very prompt action and speedy delivery.

Correct spare part for shower sent promptly

Excellent Customer support, very knowledgeable of the Product and extremely helpful. Thankyou.

Arrived on time and functioning perfectly well

we have just bought and installed by an electrician and plumber the 10.5kw slim mono shower. the 1st 2 output settings work perfectly but woe betide if you turn it up to maximum output you will be scalded by the water and you can turn the temp dial down to its lowest setting but the water is still at a burning temperature. Very unsafe and dangerous. This is a brand new unit.

Good fast delivery. Thank you.

Another good shower. It's good when you can just buy a replacement it makes it easy to just change the heating panel just disconnect the wires and water. Put new one in no tiling no mess

Very quick despatch of spare pArts
Best price for the parts
No delivery charge for premium courier
Well done

Delivered on time and the shower engine works just fine.

fast service A1

It took 6 attemts for the currier to delilver the parcel. Each time i was at home but no show. It was not on to get a text saying sorry i missed you when he had not tried to deliver. I was getting ready to buy a new shower from a different company.

All good. Just wanted a spare, as the over-pressure valve keeps popping.
OEM spare, now sourced, which is a great relief.

used their website to order a part which arrived the next day! now that's service!
always liked their showers, no messing about with unnecessary buttons and dials, keep it simple and it works fine.
shower sorted and back working to the relief of all the family...

All good, correct part arrived quickly.

Came promptly, quickly changed over it's a great product it's the second one I have had in 20years. Would recommend, used every day in a house of 7 people.

A replacement, for a faulty "engine" purchased recently, arrived next day. Excellent, though testing and quality control should have detected the faulty engine in the first place!

I had a faulty one .customer service arranged next day collection and new one delivered day After.Shiwer runing great no problems .

Excellent product.
Well priced.
Great service.