Galileo Medical Avis 

They were charging my insurance and myself for monthly service. I received some of my money back last year. Then all of a sudden they messaged a bill for 210. I fired them after I got some of my money back. They have no clue what they are doing. I'm taking this to my states Attorney General. Now, I'm curious if they continued to charge my card, because I closed that bank account and maybe they want more money for poor services.

Lets discuss poor service. I had an open infected wound, I contacted them about some antibiotics. They never responded. It was on the app, but they just never did. Then I learned they were double charging me. Full cost to me and the cost to the insurance company.

Insurance companies want you to use these because they are cheaper. Never the same Dr. and the quality and communications is horrible.

I absolutely love Galileo I have been with you guys for some years now, the fact that you care and actually will accommodate me in any way! Absolutely amazing doctors!! All around a very easy and efficient way to meet your health needs!

The interface worked well. Doctor was engaged, listened well. Good discussion on our options.

very friendly service

The doctor was very friendly, thorough, and personable. I needed a medication refill. She was not able to fill it. However, she had other solutions. She was willing to attempt a one month bridge refill if necessary. My previous PCP doesn't accept my United Healthcare care plan.She provided an alternate plan to find a hematologost to monitor my ongoing antiphospholipid syndrome.

Fast response, wonderful and caring response. I felt confident as she reviewed all conditions and medications not just related to my current health concern

This was the first time using this company. It was easy. The doctor was amazing. He listened. I got my problem solved, and all in the comfort of my own home. I will definitely be using this again.

Very kind respinsive doctor. Good experience

I got a random text message claiming I had an outstanding bill in June of this year. I got one service in August of 2024. This was the first attempt to contact me about this. Nothing else via text or email other that marketing and review requests.

The statement for the service is dated as April 2025, so it took eight months for a bill to be created, and it took almost two years to actually notify me about a bill? Absolutely ludicrous, and now I am being threatened with collections.

I don't think this speaks to reasonable insurance timelines. I understand these things can get delayed. This strikes me more as organizational mismanagement. Two years!

Doctors understood my needs and really helped me get what I needed with my condition.

Response time was great. The Dr was very nice. She listened to what I needed and responded accordingly. Highly reccomend.

It's been over 24 hours since I submitted a medication request. Radio silence. Customer support AI completely stopped working and there is no support line or email that I can find. So so so tired of EVERYTHING being a scam in this country.

I am homebound and my insurance company told me about Galileo Medical. I am so Thankful to God that they did. Everyone I have spoken with is extremely Compassionate, Kind, Concerned,and Pleasant!!! The Doctors, Staff and anyone I speak with!! I am so Blessed to have Galileo Medical in my very difficult situation. I am forever Grateful and I Bless everyone who works there!! Thank You!! Dee B.

The doctor was personable and attentive to my needs. Addressed all my concerns and made sure all my questions were answered. Explained the process with the pharmacy and took care of things efficiently.

The person I spoke with was great, but they wrote me a prescription for something that my insurance requires preauth for, and i didn't have the pre-auth. Because this service is recommended by my insurance, seems like a really bad process that the recommended medicine wasn't covered.

the nurse practitioner Araceli was so great and really listened which made me feel safe and comfortable. i was able to get a refill on my medication and she even scheduled a blood test for me so i could get my lipid levels checked when i am able to.

My doctor made me feel heard and listened to all my issues. She took a lot of time that I don't normally get in a regular office

Great and convenient

Prompt response. Opened an account on Friday, spoke to a member of my Care Team on Sunday
( appointment time that I set), got x-rays Monday morning and set up an appointment with a physical therapist Tuesday afternoon. Really impressed with the professionalism of everyone I corresponded with.