Galileo Medical Avis 

570
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Convenient and works for me, but not going to be good for everyone. You'll get a different doctor every time, so sometimes you may be answering similar questions for different people. But like I said,... Voir plus

Noté 5 sur 5 étoiles

The Nurse practitioner I met with was fantastic! She changed my medication to better suit my symptoms. I woke up this morning feeling 100% better. For this 1st time in weeks.

L'entreprise a répondu

Noté 1 sur 5 étoiles

I got a random text message claiming I had an outstanding bill in June of this year. I got one service in August of 2024. This was the first attempt to contact me about this. Nothing else via text... Voir plus

Noté 5 sur 5 étoiles

The Galileo Medical team is awesome!! I didn't feel rushed or talked over and the Dr. listened plus understood my issues and handled them accordingly. Also very courteous and compassionate. I would re... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Médecin

À propos de Galileo Medical

Écrit par l'entreprise

Traditionally the healthcare system has been one-size-fits-some. Galileo was built to reimagine what modern healthcare should be from the ground up.

One of the fastest growing tech-enabled medical practices in the country, Galileo is designed to deliver high-quality, affordable care for everyone. Through an easy-to-use app, patients can receive on-demand, 24/7 virtual care care for most conditions, from the common cold and hair loss, to mental health and diabetes.

After downloading the app, patients are able to immediately connect with Galileo’s team of medical experts and get help, fast. Through the app, they can also receive prescriptions, order labs, or when needed, be referred to an in-network specialist. Care is delivered via chat, video, or audio, allowing patients to skip the doctor’s office and receive care, wherever they are.

Galileo’s doctors are board-certified clinicians from the country’s leading medical schools, trained to deliver clinically excellent care to everyone. Galileo employs full-time doctors across primary care, specialty care, and mental health; with 30% of its clinical staff being fluent in both English and Spanish. Clinicians work together closely and coordinate their efforts, which allows for increased accuracy and the best clinical outcomes for patients.

The Galileo service currently operates 24/7 across all 50 states.

Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

570 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 77 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(570)

184 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Prompt response

Prompt response. Opened an account on Friday, spoke to a member of my Care Team on Sunday
( appointment time that I set), got x-rays Monday morning and set up an appointment with a physical therapist Tuesday afternoon. Really impressed with the professionalism of everyone I corresponded with.

2 août 2026
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Réponse de Galileo Medical

Thank you Surlyjim! So glad we were able to help!

James
Galileo Health

Noté 5 sur 5 étoiles

Attentive provider

Attentive provider. Listened to my concerns and gave me immediate solutions. Sent rx’s directly to pharmacy.

3 août 2026
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Réponse de Galileo Medical

That's what we strive to do for you, every time you meet with us -- thank you for your feedback!

Noté 5 sur 5 étoiles

Prompt and very professional and…

Prompt and very professional and compassionate. Gave me alot of helpful information. Wonderful to be able to get a prescription filled right away.

2 août 2026
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Réponse de Galileo Medical

This is wonderful to hear, Diana, we're so glad your visit was a successful one!

Noté 5 sur 5 étoiles

Why did I wait so long to move to an online provider?

I moved to an online provider for ease. This has been the best experience I have EVER had with primary care. They check in and stay on top of your care. I got my verification in 5 days. Took my in person provider over a month. You can schedule follow ups 24/7. The move between the dr and np is seamless. If you are worried you won’t get as good of care, DON’T. Absolutely the best experience I have had.

1 août 2026
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Réponse de Galileo Medical

Thank you so much for these kind words, Danon! Knowing our care made a difference for you means a lot to us. We're proud to deliver on the ease you were looking for!

Noté 5 sur 5 étoiles

Victoria

Victoria, listen to all my concern and made me feel comfortable to share with her, my thoughts and how I feel

31 juillet 2026
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Réponse de Galileo Medical

Thank you so much, Revital, we think Victoria's great too!

Noté 5 sur 5 étoiles

Though I had to wait some time it…

Though I had to wait some time it wasn't very long. Dr. Justin Smith was thorough and took the time to understand and discuss my situation to my satisfaction.

31 juillet 2026
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Réponse de Galileo Medical

We're glad to hear that your visit with Dr. Smith was satisfying, and will let him know his thoroughness is appreciated! Thank you.

Noté 5 sur 5 étoiles

Quick appointments

Quick appointments. Your care team listens to your issues. Explains things. Convenient.

2 juillet 2026
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Réponse de Galileo Medical

We aim to give you easy access to thoughtful, quality care, and we're so glad that was your experience, Anna! Thanks.

Noté 1 sur 5 étoiles

This medical provider is a scam

This medical provider is a scam. They will charge you even if you don’t receive or meet with a medical provider. Just for signing up and filling out a consultation request. Do not use them.

23 juillet 2026
Avis spontané
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Réponse de Galileo Medical

Hi Alexis! We certainly don't intend to bill for something that didn't happen! We're investigating now, and we've sent a message to the email associated with your account with an update. Thanks for surfacing this!

Noté 5 sur 5 étoiles

The Galileo Medical team is awesome!

The Galileo Medical team is awesome!! I didn't feel rushed or talked over and the Dr. listened plus understood my issues and handled them accordingly. Also very courteous and compassionate. I would recommend 10/10!! I'm very confident my health will improve with such caring hearts 💕

17 juillet 2026
Avis spontané
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Réponse de Galileo Medical

These are such kind words, Deborah, thank you! We'll be sure to let our provider team know their thoughtfulness is making a difference!

Noté 1 sur 5 étoiles

Bad coordination with Lab Corp

A nurse on the Galileo app said she made an appointment for me with a local Lab Corp office. When I showed up at the office, I was told there was no appointment and that I needed to call Galileo to straighten it out. And guess what? I don't even see a number to call.

7 juillet 2026
Avis spontané
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Réponse de Galileo Medical

Hey Yi Chen -- we apologize sincerely for the miscommunication here. While we provided you with the URL for you to self-schedule at the lab facility, we don't usually schedule for you and so we didn't in this case. We're sorry that caused you frustration at the lab, and while the phone number on our lab order should work, you can also reach us 24/7 at 888-613-4254.

Noté 5 sur 5 étoiles

Best primary care

Super easy to use, easy to book, all staff is very helpful. Appointments are available quickly and have great appointment times.

30 juin 2026
Noté 5 sur 5 étoiles

Great and convenient care

I’ve had a great experience with Galileo. Appointments are available very quickly, which is incredibly convenient. The doctors take the time to listen carefully, ask thoughtful follow-up questions, and make sure all of my concerns are addressed. I also really appreciate that I can continue the conversation through the chat after my appointment if I have additional questions. The whole process is easy, professional, and very patient-friendly. Highly recommend!

30 juin 2026
Noté 5 sur 5 étoiles

Todo muy bien

Todo muy bien, me agrada que los médicos hablen español mi lengua materna

1 juin 2026
Noté 5 sur 5 étoiles

I felt the doctor listened to me about

I felt the doctor listened to me about "my" diagnosis and then told me what she thought it was. She was correct. but still called in a prescription to alleviate my uncomfortable symptoms.

1 juillet 2026
Noté 1 sur 5 étoiles

Awful provider

Awful provider. They constantly bill their claims wrong in an attempt to charge fees and copays that they shouldn't be charging based on the insurance coverage / policy that I have. Contacting them is a nightmare; they sometimes take days to respond and if you don't respond within a short window of time that they do, then you have to wait even longer to hear back again. Avoid this provider at all costs unless you want to throw away money for no reason.

2 juillet 2026
Avis spontané

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