Bonjour, C'est juste parfait, après l'achat, la clé a été chargée sur mon compte et tout fonctionnait parfaitement. Attention tout les abonnements qu'ils proposent sont cochés par défaut, si vous n... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Très bon site pour acheter des jeux moins cher, assistance vraiment sympathique cela mérite un bon 5 étoiles pour leurs aides !
L'entreprise a répondu
Gamivo au top des prix juste la proposition d'abonnement que je trouve impeut ambigu !si vous faites pas attention en achetant une clé on vous coche l'option abonnement direct ,une personne qui connai... Voir plus
L'entreprise a répondu
CONTINUE DE ME FACTURER SMART MEME APRES AVOIR RESILLIER ?????? IMPOSSIBLE D'ENLEVER MON MOYEN DE PAYEMENT LA CB / PAYPAL EST ENREGISTRER A VIE ? IL FAUT SUPPRIMER LE COMPTE ?????
L'entreprise a répondu
À propos de l'entreprise
À propos de GAMIVO.COM
Écrit par l'entreprise
About GAMIVO.com
Buying video game codes never been so great! Best prices, many products, easy interface, quick delivery and 100% safe! GAMIVO gathers reliable merchants and all of them go through a strict verification process. Furthermore, we are protecting our customers through the whole process of the purchase and if any issue occurs we will deal with the seller for you!
You can find help in our FAQ
or contact us via support ticket.
Buying video game codes never been so great! Best prices, many products, easy interface, quick delivery and 100% safe! GAMIVO gathers reliable merchants and all of them go through a strict verification process. Furthermore, we are protecting our customers through the whole process of the purchase and if any issue occurs we will deal with the seller for you!
You can find help in our FAQ
or contact us via support ticket.
Coordonnées de contact
3,8
Bien
48 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Grosse arnaque de site qui vous fait…
Grosse arnaque de site qui vous fait souscrire un abonnement insidieusement sans que vous n'ayez a crée de compte et qui en plus conservent vos coordonnées bancaires sans votre autorisation( j'avais décocher la case personnellement)
17 avril 2025
Avis spontané
Réponse de GAMIVO.COM
Hello,
Thank you for your opinion - we are sorry to hear that you are unhappy with the GAMIVO SMART subscription.
We would like to inform you that it is a special additional service, which is not mandatory, and the user can resign whenever they wish - before the purchase, and anytime after that.
Please let us know what your ticket/order ID is, and we will do our best to find a compromise that is satisfactory for both sides.
Best regards,
Karen
ATTENTION!!
ATTENTION!!!
J’ai effectué un achat d’un code de jeu PS5, et surprise ! Un mois plus tard prélèvement de 4.99 euros, auquel je n’ai pas consenti, après vérification, lors d’un nouvel achat ( pour essayer de voir s’il apparaît l’abonnement ) il n’est inscrit nulle part, ( voir capture d’écran ).
16 avril 2025
Avis spontané
Réponse de GAMIVO.COM
Hello,
We are terribly sorry to hear about your experience with the GAMIVO SMART subscription.
We can assure you that there are no hidden intentions behind this feature and that the option to subscribe is always visible to our customers throughout the payment process.
We would like to know more about your situation, so we contacted you via Trustpilot to take a closer look.
We hope to hear from you.
Best regards,
Adrian
EDIT:
Hello,
Thank you for the additional information.
It genuinely saddens us that you are not satisfied with the GAMIVO SMART subscription. Please check ticket ID 2126516, where we have suggested a solution that you might be interested in.
We would appreciate it if you could consider changing the review and granting us more stars 🧡
Best regards,
Charlie
EDIT 2:
Hello,
Once again, please accept our apologies for the inconvenience caused by GAMIVO SMART subscription.
We kindly inform that the mentioned case has been resolved in ticket ID 2126516. Our team is always there for you and we are truly pleased that we were able to help.
We would appreciate it if you could consider changing the review and granting us more stars 🧡
Best regards,
Charlie
Abusif
Déja, le site force à l'achat de l'abonnement Smart. On a beau le désactiver, le site le réactive à différentes étapes du tunnel d'achat. Ensuite, les abonnements proposés sont issus d'autres pays et payés moins cher, ils ne correspondent pas à votre pays. Et le support n'a pas voulu rembourser.
edit : Votre réponse ne change rien, l'ajout automatique de smart à plusieurs endroits est apparenté à de la vente forcée.
12 avril 2025
Avis spontané
Réponse de GAMIVO.COM
Hello,
Thank you for your opinion - we are sincerely sorry you are unhappy with the GAMIVO SMART subscription.
We want to inform you that it is a special additional service, which is not mandatory, and the user can resign whenever they wish - before the purchase, and anytime after that.
Best regards,
Karen
Réponse de GAMIVO.COM
Hello,
Thank you for your review.
We are sincerely sorry for the inconvenience. Our team will happily help you with this unfortunate situation. Please refer to ticket ID 2117722 and provide screenshots of your Microsoft account purchase history and the subscriptions tab.
Only with your cooperation will we be able to solve the reported issue.
Kind regards,
Karen
Réponse de GAMIVO.COM
Hello,
We are terribly sorry to hear about your experience with the GAMIVO SMART subscription.
We can assure you that there are no hidden intentions behind this feature and that the option to subscribe is always visible to our customers throughout the payment process.
We would like to know more about your situation, so we contacted you via Trustpilot to take a closer look.
We hope to hear from you.
Best regards,
Adrian
EDIT:
We can confirm that your subscription has been canceled, and until the time of its expiration, all the perks that it provides - such as access to the live chat or special discounts - will remain available to you. Perhaps they'll even change your mind on it!
Best regards,
Adrian
Force a s'abonner à leur abonnement…
Force a s'abonner à leur abonnement Smart en le cachant pendant le payement, j'ai été débité pendant plusieurs mois et évidemment aucun remboursement.
10 avril 2025
Avis spontané
Réponse de GAMIVO.COM
Hello,
Thank you for your opinion - we are sorry to hear that you are unhappy with the GAMIVO SMART subscription.
We would like to inform you that it is a special additional service, which is not mandatory, and the user can resign whenever they wish - before the purchase, and anytime after that.
Please let us know what your ticket/order ID is, and we will do our best to find a compromise that is satisfactory for both sides.
Best regards,
Charlie
EDIT:
Hello,
We are once again requesting that you provide us with the ticket/order ID. With it, we'll be able to investigate your situation and, if the case is still unresolved, provide you with a solution.
Our team is always happy to help you!
Kind regards,
Charlie
Réponse de GAMIVO.COM
Hello,
Thank you for your feedback, it's so nice to know that your purchase went smoothly. The satisfaction of our customers is our highest priority!
Best regards,
Charlie
Merci à gamivo de proposer des jeux…
Merci à gamivo de proposer des jeux moins chère que la normal, jeux acheter et jeux obtenue avec succès, content de ce site fiable eh propre, vous gérez
8 avril 2025
Réponse de GAMIVO.COM
Hello,
Thank you for your opinion, we are overjoyed to hear that you are happy with our service. We value the satisfaction of our customers 🧡
See you again soon!
Kind regards,
Charlie
Délais de livraisons un peu long
Délais de livraisons un peu long, mais site fiable et prix attractif.
24 février 2025
Réponse de GAMIVO.COM
Hello,
Thank you for your opinion. We are glad to hear that you are satisfied with purchasing on our platform.
Your feedback is highly appreciated, we truly hope to meet the highest expectations of our customers, so we can improve our services and raise our standards!
Best regards,
Charlie
Parfait la clé a été reconnu sans…
Parfait la clé a été reconnu sans problème, je suis satisfait.
30 mars 2025
Réponse de GAMIVO.COM
Hello,
Thank you for the review. We are happy to hear that you enjoyed shopping on GAMIVO. We do our best to meet our customers' expectations!
See you again soon 🧡
Kindest regards,
Karen
Prélèvement automatique abonnement…
Prélèvement automatique abonnement smart. Communication fallacieuse et le prélèvement de 4,99€ pour l'abonnement smart s'est fait à mon insu. Pourtant habitué à ce genre de pratique je me suis fait avoir. Ticket de litige ouvert avec PayPal. Soyez vigilants sur ce site.
28 mars 2025
Avis spontané
Réponse de GAMIVO.COM
Hello,
Thank you for sharing your feedback regarding the GAMIVO SMART subscription. We sincerely apologize for any inconvenience you may have experienced.
Please rest assured that there are no hidden intentions behind this feature, and it is always visible to our clients throughout the payment process.
Please let us know what your ticket/order ID is, and we will do our best to find a compromise that is satisfactory for both sides.
Best regards,
Charlie
EDIT:
Hello,
We are once again requesting that you provide us with the ticket/order ID. With it, we'll be able to investigate your situation and, if the case is still unresolved, provide you with a solution.
Our team is always happy to help you!
Kind regards,
Charlie
Service client au top!!
Service client au top!!! Un petit soucis au moment de l'achat mais le vendeur m'a répondu dans l'heure et tout est OK maintenant 🤩
25 mars 2025
Réponse de GAMIVO.COM
Hello,
Thank you for your opinion. It saddens us that you have encountered inconveniences with your purchase, but at the same time, we are glad that our support team was able to help you find a solution to the mentioned situation.
The satisfaction of our customers is highly appreciated by us - we hope to see you again on our platform in the future 🧡
Best regards,
Charlie
satisfaction des servicesles services sont de qualité et rapide…
les services sont de qualité et rapide merci
14 mars 2025
Réponse de GAMIVO.COM
Hello,
Thank you for the review. We are happy to hear that you enjoyed shopping on GAMIVO. We do our best to meet our customers' expectations!
See you again soon 🧡
Kindest regards,
Adrian
A fuir absolument
A fuir absolument,
Fait souscrire à un abonnement à 5€/mois sans vous en informer
21 mars 2024
Avis spontané
Réponse de GAMIVO.COM
Hello,
We're truly sorry to learn about your experience with the GAMIVO SMART subscription.
We want to assure you that this feature is entirely transparent, with the subscription option clearly displayed throughout the payment process.
From what we can see, the service was already canceled on your account. We apologize for any inconvenience this situation might have caused you.
Kind regards,
Adrian
Réponse de GAMIVO.COM
Hello,
Thank you for your opinion, we are overjoyed to hear that you are happy with our service. We value the satisfaction of our customers 🧡
See you again soon!
Kind regards,
Charlie
A fuir
A fuir : ils vous prélèvent 5euros tous les mois si vous achetez chez eux. S'ils étaient en France la police aurait fermé le site depuis longtemps. J'ai dit a ma banque de bloquer les paiements depuis
1 décembre 2024
Avis spontané
Réponse de GAMIVO.COM
Hello,
Thank you for your opinion - we are sorry to hear that you are unhappy with the GAMIVO SMART subscription.
We would like to inform you that it is a special additional service, which is not mandatory, and the user can resign whenever they wish - before the purchase, and anytime after that.
Please let us know what your ticket/order ID is, and we will do our best to find a compromise that is satisfactory for both sides.
Best regards,
Charlie
EDIT:
Hello,
We are once again requesting that you provide us with the ticket/order ID. With it, we'll be able to investigate your situation and, if the case is still unresolved, provide you with a solution.
Our team is always happy to help you!
Kind regards,
Adrian
Entreprise mal honnête à fuir!
Une entreprise qui est tout simplement mal honnête à fuir à tout prix si vous tenez à votre argent.
10 mars 2025
Avis spontané
Réponse de GAMIVO.COM
Hello,
Thank you for your review. We are sorry to hear about your experience.
Please, be informed that in case the customer wants to cancel the subscription the same day they ordered it with their purchase, they should confirm the cancelation in the received confirmation email (the option to do so is at the bottom). It comes within 24 hours of the cancelation attempt and the customers are informed about it with a pop-up message during the initial cancelation.
Please do not worry - we try to find common ground and to bring the best possible solution to our buyers - please check your ticket ID 2094588, hopefully, you'll be pleased with the new update 🧡
The experience of our customers is truly crucial to us, we hope that you won't feel disappointed with our service after all and that you will decide to stay with us.
Kind regards,
Adrian
EDIT:
Once again, please accept our apologies for the inconvenience caused by GAMIVO SMART subscription.
We kindly inform that the mentioned case has been resolved in ticket ID 2094588. Our team is always there for you and we are truly pleased that we were able to help.
We would appreciate it if you could consider changing the review and granting us more stars 🧡
Best regards,
Adrian
Réponse de GAMIVO.COM
Hello,
Thank you for the review, we are happy to know that you are satisfied with our service!
Best regards,
Adrian
Attention aux arnaques et abonements…
Attention aux arnaques et abonements abusifs.
Ils vous prélèvent 4,8€ par mois prétexte d'une option quasi invisible durant le paiement
1 février 2025
Avis spontané
Réponse de GAMIVO.COM
Hello,
Thank you for your feedback - we are sorry to hear about your experience.
The GAMIVO SMART subscription is a special optional service on our platform - it genuinely saddens us that you are not satisfied with it. Please check ticket ID 2090295, where we have suggested a solution you might be interested in.
We would appreciate it if you could consider changing the review and granting us more stars 🧡
Best regards,
Charlie
EDIT:
Once again, please accept our apologies for the inconvenience caused by GAMIVO SMART subscription.
We kindly inform that the mentioned case has been resolved in ticket ID 2090295. Our team is always there for you and we are truly pleased that we were able to help.
We would appreciate it if you could consider changing the review and granting us more stars 🧡
Best regards,
Charlie
Réponse de GAMIVO.COM
Hello,
Thank you for the review. We are happy to hear that you enjoyed shopping on GAMIVO. We do our best to meet our customers' expectations!
See you again soon 🧡
Kindest regards,
Charlie
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