I chose the trellis painted - extra painting was not cheap but it saved a load of time (having painted trellis myself in the past). Delivered on time - though the advice of delivery time went into my... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’m still waiting for part of my order!! Quality looks very good, but long wait times, and only part of order turned up! Update: After speaking to a very helpful lady, the missing posts were locat... Voir plus
L'entreprise a répondu
I have recently purchased 3 privacy garden trellis, posts and toppers from this company. They were delivered by a very friendly delivery man who answered my questions about fitting them onto a very o... Voir plus
L'entreprise a répondu
I first came across this company through various garden designers I follow on Instagram, so I was completely bought in before ordering. I purchased posts, trellises, post caps in olive green an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.
Coordonnées de contact
355a Old Road, CO15 3RQ, Clacton-on-Sea, Royaume-Uni
- 01255688361
- lisa@gardentrellis.co.uk
- gardentrellis.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
High quality products and high quality…
High quality products and high quality service. Very pleased with my order from here. Have another project coming up so will be back to them again!
9 avril 2025
Avis spontané
Réponse de The Garden Trellis Company
Thank you so much for your lovely review! We're really glad you had a great experience and look forward to helping you again soon
Réponse de The Garden Trellis Company
Thank you so much for your review. We’re thrilled to hear you are so pleased with your order.
Excellent service and delivery
Excellent service and delivery. Good value quality product.
5 avril 2025
Avis spontané
Réponse de The Garden Trellis Company
Thank you for the 5 stars! We really appreciate your support and are glad you enjoyed your experience with us.
Réponse de The Garden Trellis Company
Your support means a lot – thanks for the amazing rating!
Réponse de The Garden Trellis Company
We’re thrilled you had a great experience. Thanks for the review!
Product quality is excellent. Customer care poor
Product quality is excellent.
Very disappointing that orders were not accepted over the phone especially as the web site was clunky to use via an iPhone leading to me ordering the wrong size product. This resulted in me incurring three delivery charges at £35 each. The company was sorry for the confusion but would not contribute to the excess costs incurred.
31 mars 2025
Avis spontané
Réponse de The Garden Trellis Company
Thank you for your feedback. Due to strict anti-fraud regulations, we're unable to process payments over the phone, but we did send you a secure payment link with your full basket ready to go for convenience.
While we always try to make the process as smooth as possible, it's important that customers double-check all order details before completing payment. In this case, I can see the issue arose from a separate order where the incorrect panel style was selected.
We completely understand how frustrating this must be, and we're sorry for any inconvenience. However, since the item was delivered correctly as per the order placed, and considering our delivery costs are already subsidised, we would not be able to offer a refund .
Quality products at reasonable prices
Quality products at reasonable prices. Very friendly & helpful staff, sorted an ordering issue out for me before delivery which was much appreciated. Highly recommend.
3 avril 2025
Avis spontané
Réponse de The Garden Trellis Company
So glad you’re happy! Thanks for the feedback.
Great prices on quality trellis.
We are very pleased with these trellis panels. We were able to choose from a variety of styles, sizes and prices, then order the panels with ease.
Delivery was quick and the standard of product is excellent!
We recommend The Garden Trellis Company.
21 mars 2025
Avis spontané
Réponse de The Garden Trellis Company
Thank you so much for taking the time to leave us feedback. We are delighted you are happy with your purchase.
First class quality
First class quality.
Promptly and careful delivery
Looks spectacular
7 février 2025
Réponse de The Garden Trellis Company
Thank you for your lovely feedback. We appreciate you taking the time to leave us a review.
Excellent all round
Easy to navigate website, easy to order, extremely high quality product, excellent delivery, professional staff…..can’t say well done enough….we love our trellis and will definitely use your company again….have already recommended you to our friends and neighbours,
Thank you
18 février 2025
Avis spontané
Réponse de The Garden Trellis Company
Thank you for taking the time to give us the great review! We are pleased to hear you are happy with us!
Fantastic customer support
Fantastic customer support. Paula went above and beyond to help us and the products we received were perfect for the job, 100% recommend this company.
10 février 2025
Avis spontané
Réponse de The Garden Trellis Company
We're pleased to hear you are happy with GTC and thank you for the top review!
very helpful service pre and post order…
very helpful service pre and post order and sorted an error very promptly
7 mars 2025
Avis spontané
Réponse de The Garden Trellis Company
Thank you for leaving your review. I am pleased to hear that you are happy with the service you have received. We all know issues can sometimes arise but we always try to resolve any problems as quickly as we can. Thank you for understanding.
Quality items delivered promptly.
8 janvier 2025
Réponse de The Garden Trellis Company
Thank you for the top review!
I’ve used The Garden Trellis Company a…
I’ve used The Garden Trellis Company a few times over the years, and they consistently deliver great quality products and efficient service. The trellises are well-made, and the team is helpful and reliable. Whether ordering online or picking up locally, the process is smooth. Highly recommend for garden projects!
16 janvier 2025
Avis spontané
Réponse de The Garden Trellis Company
Thank you for taking the time to leave us such a lovely review,. We're so glad you've had such positive experiences and took the time to share your thoughts. We really appreciate it!
Excellent customer service by phone
Excellent customer service by phone. Products have a very good standard of finish and are well protected in their packaging. I have no hesitation in recommending the Garden Trellis Company and will no doubt be a repeat customer.
25 novembre 2024
Avis spontané
Réponse de The Garden Trellis Company
We are pleased to hear you are happy with everything. Thank you for taking the time to gives us a positive review.
Réponse de The Garden Trellis Company
Thank you for the top review!
Réponse de The Garden Trellis Company
Thank you for the top review!
Great company
Great company , communicated on Delivery all the way through , delivery arrived on time .
The fence panels are exactly as described and expected for this price range . A first class experience .
12 novembre 2024
Avis spontané
Réponse de The Garden Trellis Company
We are pleased to hear you are happy with our service. Thank you for the top review.
Efficient
Efficient, was swift about accommodating my changes and great communication.
5 septembre 2024
Good experience overall
Ordering process was good and trellis was delivered as per invoice. Trellis quality is very good though quite expensive. Would I use Garden Trellis again, yes I would.
5 septembre 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.