The Garden Trellis Company Avis 

1 096
TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I chose the trellis painted - extra painting was not cheap but it saved a load of time (having painted trellis myself in the past). Delivered on time - though the advice of delivery time went into my... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’m still waiting for part of my order!! Quality looks very good, but long wait times, and only part of order turned up! Update: After speaking to a very helpful lady, the missing posts were locat... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have recently purchased 3 privacy garden trellis, posts and toppers from this company. They were delivered by a very friendly delivery man who answered my questions about fitting them onto a very o... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I first came across this company through various garden designers I follow on Instagram, so I was completely bought in before ordering. I purchased posts, trellises, post caps in olive green an... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de matériel pour clôtures

Écrit par l'entreprise

Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(1 096)

39 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

This is the second time I have ordered…

This is the second time I have ordered from The Garden Trellis Company and on both occasions I have been delighted with the orders.
Beautifully crafted, perfect colour as stated and delivered on time.
The company has a brillaint range of Trellis designs and colours to match all tastes.

1 août 2024
Avis spontané
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Réponse de The Garden Trellis Company

We are pleased to hear you are happy with everything. Thank you for taking the time to give us the positive review.

Noté 5 sur 5 étoiles

Very impressed with the quality of the…

Very impressed with the quality of the panels, they arrived on time and were very well packaged in cardboard. I am looking at placing another order soon.

26 juillet 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for the top review!

Noté 5 sur 5 étoiles

Very good service and so far the…

Very good service and so far the quality looks good. Supplied a small pot of paint in case the timber shrinks .

31 juillet 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for the top review!

Noté 5 sur 5 étoiles

The quality and finish of the bespoke…

The quality and finish of the bespoke trellis we ordered was excellent and above expectations. The customer service was impressive in that they highlighted an oversight we’d made on our order. The delivery was courteous and helpful using their own transport and staff.
I would highly recommend

19 juin 2024
Avis spontané
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Réponse de The Garden Trellis Company

We are pleased to hear you are happy with the Garden Trellis Co! Thanks for taking the time to give us the top review!

Noté 5 sur 5 étoiles

Excellent advice and high quality product.

We received excellent advice enabling us to buy exactly what we needed for that moment. We also enjoyed a most interesting tour of the workshop and were impressed with the professionalism of the staff and the quality of their products.

1 juin 2024
Avis spontané
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Réponse de The Garden Trellis Company

We are pleased to hear you are happy with our service. Thank you for your very positive review.

Noté 5 sur 5 étoiles

WPC Trellis…

I bought an 1800x900mm WPC trellis painted in 'Gorse Green'. A tin of touch up paint was also provided. A very smart and robust product.

27 juillet 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for your top, positive review!

Noté 4 sur 5 étoiles

I can’t remember the exact description…

I can’t remember the exact description but we bought the RHS approved contemporary style slatted fence panels. We could have bought them elsewhere for far cheaper (and lesser quality) but were struggling to find anything with the smaller gaps between the slats. I’ve dropped a star due to cost (we only did the one wall for privacy and now my husband wants to do the others, ouch!) and also because there wasn’t any info on production times etc. They look fantastic though now they’re installed and the delivery guy was great. The landscapers also gave their approval as they’ve fitted several and others have not been of the same quality

26 juin 2024
Avis spontané
Noté 4 sur 5 étoiles

Vista Screen

Vista Screen. It’s a quality product, no doubt about that. The purchase through the website was a bit iffy, as there was no final screen to tell me that everything had gone through, so I was uncertain; the money had gone but had I actually bought anything. I had to check by email.
And the wait time is lengthy as things seem to be made to order. But delivery was straightforward and everything arrived in good order.

5 juillet 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for taking the time to leave us a review, I have double checked with our IT and they have confirmed that the website does go through to a thank you page after payment so I am unsure why this did not happen in this instance, I can't say it has been brought up before so I can only think it is was just one of those anomalies we all seem to just accept with computers. Regarding the lead time, the item you ordered is not made to order, we stock the panels, it is the paint finish that we apply for you which can take a few weeks. I believe the lead time we advertised on the website was around 6 weeks when you ordered, however, we have recently taken on additional staff and managed to improve this to 3-4 weeks now. I am delighted to hear that your order arrived safely and you are happy with the quality of your purchase.

Noté 5 sur 5 étoiles

Proud new gate owner

From my first interaction to the final delivery my experience with Liam and team was brilliant. And now having the gate door product it is clear that The GTC handle exceptionally high quality products, where I’m certain it makes for a delightful place to work. I would use The GTC again in future and strongly recommend them. Thanks again Liam!!

7 mai 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thanks for taking the time to give us the top review! We will forward your kind words on to Liam.

Noté 5 sur 5 étoiles

Excellent product

The trellis is of excellent quality and looks good. Service was excellent with quick delivery.

24 avril 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for giving us the positive review.

Noté 3 sur 5 étoiles

Not great at delivering & unpleasant driver.

Failed to deliver on time and failed to deliver in full first time!

11 juin 2024
Avis spontané
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Réponse de The Garden Trellis Company

I am sorry to hear that you are dissatisfied with the service you received. I can see your order was painted and we have been a bit inundated with orders using our painted service so I can only apologise that your order took a bit longer than we would like. I can also see that the driver left a component on his van, which we had to courier to you. Which again I can only apologise for, it was certainly not the level of delivery service we strive to offer and appreciate your feedback.

Noté 5 sur 5 étoiles

The go-to company for garden wood products

Excellent website displaying the range of products with simple process to order online. The RHS Prestige Trellis and posts in Iroko are quality products which have been much admired by visitors. I should add that the delivery driver was most helpful, an excellent ambassador for the company.

17 avril 2024
Avis spontané
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Réponse de The Garden Trellis Company

We are pleased to hear you are happy with your order and our services. Thank you for taking the time to give us the top review!

Noté 5 sur 5 étoiles

Very Good Service

Very efficient service and prompt delivery. My order was well packaged and exactly what I was looking for.
Also, very happy with the price for this item, a good discount.

10 mai 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for taking the time to give us a positive review.

Noté 5 sur 5 étoiles

Excellent

Excellent. Beautifully finished trellis and responsive service.

1 mai 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for taking the time to give us the top review.

Noté 5 sur 5 étoiles

Excellent customer care

Helpful customer services who responded speedily to assist in making a purchase of trellising. Product was competitively priced and delivered earlier than expected. Faultless. A company you can trust.

25 mai 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for taking the time to give us such a lovely, top review!

Noté 5 sur 5 étoiles

Quick and easy website

Quick and easy website, the picket fence was of excellent quality.
Delivered on time by very friendly driver.
Would definately recommend the trellis company, well done.

18 mars 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for taking the time to give us the top review!

Noté 5 sur 5 étoiles

Easy to order( good website)

Easy to order( good website), good communication and excellent products. Very happy thankyou and will order again. 😃

5 avril 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thanks for the top review - we are pleased to hear you are happy with everything.

Noté 5 sur 5 étoiles

First Class.

Very impressed with the quality, packaging and delivery. Very happy customer. Can highly recommend.

12 mars 2024
Avis spontané
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Réponse de The Garden Trellis Company

We are pleased to hear you are a happy customer! Thank you for the top review.

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