Gates Automotive Avis 2 769

Awesome customer service. Good value for money. Juhel (Joe) Ahmed was outstanding in the advice and assistance he gave us. Really pleasurable experience purchasing from Gates at Waltham Cross. Would not hesitate to recommend.

Ryan helped us with the purchase of our new car - he was knowledgeable, friendly and gave us great advice about which car to go for. We are delighted with our car and couldn’t recommend Ryan & Gates of Woodford enough!

We recently bought our third car from Ryan Brown at Gates Woodford and, as usual we were in receipt of first class treatment from him! He makes the whole process seamless from start to finish, keeps you up to date with everything that is happening and ensures you are comfortable with all your decisions at all times. He is an absolute joy to work with and a real credit to Ford. We simply won’t ever go to anyone else to buy a car!

Great customer experience - Ryan was very helpful from start to finish making the whole process of trading in my old car and purchasing a new one seamless. Would recommend.

Bought a Ford mustang GT in July 2024 at Gates of Stevenage cost of car 26k on leaving the dealership everything seemed ok then air conditioning compressor failed then engine management light came on..this was all reported on day of purchase I couldn’t take it back to the dealer as was on route to Scotland I took the car in to trust Ford Aberdeen were they found the car needed a new catalytic converter and air conditioning compressor repair costs over £4000 Ford warranty are not honouring the claim because they said GATES sold the car with known faults the car as been at trust Ford Aberdeen for over a month no progress Gates of Stevenage said they will repair the car if I take it back to Stevenage from Aberdeenshire at my expense all so the car was sold with just 3.2 3.4 of tread on the back tyres I cannot recommend GATES main Ford dealer as they really sold me a lemon and have done everything in there power to avoid repairing the car they sold me

I recently purchased a used Ford Focus from Gates-Woodford, assisted by Ryan Brown. Ryan listened carefully to my requirements; he took note of them and worked hard to ensure they were met. He was highly professional, helpful and transparent throughout the process, making it straightforward and stress free.I am thrilled with my Focus!

I recently bought a new car from Ryan at Gates of Woodford. He was excellent from start to finish, finding the right car for me and my family. No pressure for us to take something that wasn't quite right.

There were a few minor things wrong with the car cosmetically which he went above and beyond to fix for me before we collected it. I would highly recommend Ryan as a salesperson.

Ryan Brown went the extra mile making the purchase easy and pleasant. Would recommend both Gates and Ryan to friends and family.

I have recently purchased a lovely ford fiesta from gates harlow and highly recommend the salesman john booth ge was very professional explained every detail and helped me find the best finance options nothing was too much trouble the car is beautiful to drive and was spotless wen I picked it up would highly recommend fords harlow for quality cars even used which is what I purchased and fantastic customer service.

My second time seeing Ryan Brown @ Gates Woodford. He is a pleasure to deal with, very accommodating in answering my 1001 questions about things I know nothing about!
Ryan got me a great deal on a lovely car and I couldn't be happier. Will definitely be going back to Ryan for my next car!

Ryan brown from start to finish was first class and as an ex sales here at this branch Woodford I am totally satisfied with the way Ryan also went the extra mile I will always use and recommend him to family and friends thank you gates and Ryan for the way I was looked after from start to finish
10/10

We recently had a fantastic experience at Gates in St Albans, thanks to Lewis Baldwin. He was knowledgeable, efficient and extremely pleasant. A refreshing car buying experience! Definitely recommend (oh, and we love the Mach-E!).
Vicki & James

I recently purchased a Ford Puma, I was very fortunate to have Ryan Brown to work with. Ryan was very patient and never pressured me into making a decision. Ryan took his time to explain all the features of the car.
Thanks to Ryan the car process was smooth an enjoyable. I highly recommend Ryan to anyone looking for a professional and honest car salesman. Thanks again Ryan.

Paul Arkell @ Gates.

I Purchased a car blind from the Autotrader. Paul checked car over and confirmed the great condition. (He even sent me a picture of a small scratch that is virtually invisible to the naked eye). He sorted the finance and delivery and kept me informed all the way via phone and email.

Very competent, completely Trustworthy and a nice bloke.

The way I felt, you’d think I brought a New Bentley- not a used Ford.

Ryan Brown was very helpful showing us round and didn't try to pressure us into any decisions. He was great with our son and gave us a discount we didn't ask for which was great. We would go back to Gates Ford for our next car.

Once again I went to see Ryan Brown (based at Fords Woodford) and once again his level of customer service was excellent. Nothing is too much trouble and I was encouraged to contact him if I had any problems or concerns after the sale. He listens to what your requirements or wish list might be, for your new car, and he delivers. He is also a genuinely nice guy.
Well done Ryan Brown you smashed it again!

I had my Ford Ranger in for a full service around 2 weeks ago. Driving the car just after the Ad Blu warning light came on so I added 10 litres to the system. The warning light still did not turn off. I phoned Gates of St Albans and the young lady I spoke to on the phone said that I should add more Ad Blu and this would clear the warning light.
The light still did not clear so I went into Gates of St Albans this morning. I was told that it would be £139.00 to investigate the problem. I was called about 2 hrs later to be told that it was all sorted and that it just needed a software update. When I picked the car up I asked if the software update should of been covered in the full service that had just been undertaken, I was told no. Then a colleague of the person dealing with me said that it wasn't the update that had caused it but my overfilling ( which i had done under direction from one of their staff on the phone). I am really disappointed that they changed the story that I was told on the phone when I challenged the cost of the diagnosis to blamed me for the fault.
With cars becoming more driven by computers I would of thought that a simple software update would be covered in a service because how am I meant to know this.

First of all I had no issues with the actual service of the car, but admin and paperwork was poor.

first of all when you book for a service on-line, and ask for the car to be collected and returned, it asks you for a specific time you would like the car picked up. Unfortunatly Gates Waltham Cross only operate on a time window between 08:00am to 12:00pm. I had a hospital appointment at 10.30am that day and had to cancel, as the car was not picked up till nearly 11:00am. I was advised that an email had been sent explaining the pickup times, but I checked my email account and spam folder and could not find it. If I had know it was a time window at the point of booking, I would have chossen a different day for the service.

Next when I booked the service, I asked if they could look at the Start/Stop system, as it had not been working for a while. When I got the car back, there was nothing in the paperwork to say they had checked it, and its still not working.

Lastly I have the Ford service plan, as part of that plan I should get my Ford roadside assistance extended for a year. The report does not show it has been extended, and I have no documention to show it has been extended.

I can't Thank Ryan Brown for his Knowledge and Professional Services which made the Experience of buying my Ford PUMA Stress free from start to finish.
He has also provided an ongoing support and assistance dealing with the DVLA paperwork.
I can't Thank him enough,

Update 24/11/24:
Gates @ Harlow had my car for 3 weeks as they were waiting on a part. Not a problem. However, I am having to take the car back to the dealership tomorrow as they STILL haven’t repaired the door seal, even though I’ve been told by several people the car shouldn’t have even been sold to me with the issue. Extremely angry to be having to take the car back.

My car was collected yesterday morning (23/10/24) by the Harlow branch. I bought the car 2 months ago and started having issues a month ago with water in the passenger footwell, broken heater, and condensation. Already not happy as I’d had the car for 6 weeks before problems started. On collection of the car yesterday, I was told it would be returned to me around the same time today (~8.20am). Someone called to say my car had arrived safely at Harlow but “was going to cost £130 just for diagnostics as water ingress not covered on warranty”. I think NOT seeing as other Ford Focus’ have been recalled for this issue, I won’t be paying a penny. I had a call a few hours later, asking if I’d had the windscreen changed since purchase (no), and that was all the communication on that day. I started worrying as, had this not been checked before I bought the car? I also found one of the door seals TAPED on a week or two after I bought the car. I am a disabled person and very reliant upon my car. I woke up early especially, on my day off, ready for the car being returned. 10.30am arrived, still no car, so I called Gates and asked for an update. “Call back at 12 if it still hasn’t arrived”. I called back at 1pm, and the receptionist asked the relevant person to call me. Still no call by 2pm so I called again; the receptionist would chase it up. 3pm, still no call, I spoke to a lady called Georgina. She was the most helpful person who I’d spoken to - she said I wouldn’t be getting the car back today and mentioned something that needed fixing. Still no full explanation regarding what was actually wrong with the car, but I understand that isn’t her role. She said she would chase up getting a courtesy car sorted for me. I still haven’t had an update as she is waiting on the Sales team regarding this. My car has now been with Gates of Harlow for 33 hours, with no update about having it returned or what the problem is. The small amount of info I DO know, is because I have had to call them FOUR times today. I have had to cancel an important appointment today because I still have no car. Very VERY poor communication from everyone involved.

Update: it is now 6pm and I’ve had no call regarding a courtesy car. I’ve just tried to call to chase it up and all phone lines are now closed. I’m disabled, with no access to a vehicle, unable to navigate public transport, and Gate of Harlow have left me with no explanation as to where my car is, what is wrong with it, and no courtesy car. Really disgraceful.