Gatwick Parking Avis 

We received a £170 fine after struggling to make a payment in July 2024 due to issue on the payment page. It wouldn't load and kept showing no payment was needed. We tried multiple times for over a week, but the page never worked, so we thought then we don't have anything to settle. Anyway... A couple of months later, we received a dept collectiom letter. Reaching customer support was a frustrating experience, they also didn't seem to care about the problem. Despite it being due to their system error, we still had to pay the additional £60 as a late fee. HOW IS THIS OUR FAULT??????? SO UNFAIR AND TERRIBLE EXPERIENCE.

Avoid Prime Parking like the plague - just awful !

I have just returned from my holiday and want to make you aware of the poor service I received at both drop off and pick up of my car at Gatwick North Terminal - it was a terrible experience and didn't in anyway resemble a professional meet and greet service

At both drop off and pick up I waited over an hour for the car the be collected / returned this was despite following all of the instructions provided re calling 30 mins before arriving, we were expected to wait by the lifts in the freezing cold

Staff lied about the time it would take, resulting in numerous follow up calls to try and find out truthfully how long the person would be - on the return journey they said they had left and were on their way - this was another lie as we could see from the vehicle tracking that the car had not moved yet

Person who turned up to collect the car had no visible ID proving that they were / company they represented and were rude when I asked for ID

All staff were rude both on the phone and in person, one person i spoke to had such poor English i couldn't understand them

The car when returned was filthy inside and out / muddy footprints inside the car and up the door inside, I expected that the seat / mirrors would have been changed to suit the driver, but lots of additional setting in the car had also been changed, radio / memory setting for the seats / indicator preferences

Arrived at midnight, phoned as instructed and were told our car would be 40 minutes.. despite the service being advertised as a ‘25 minute wait time’ when booking.

We ended up waiting nearly 2 hours for our car to be returned.. at 2am, with a young child, freezing cold in the car park.

We tried calling several times during the wait and eventually after 1.5 hours they answered a call to say ‘we’re moving your car in 5 minutes, and then it’s a 10 minute journey…’ That’s after 90 mins of waiting after they said it would be 40 minutes.

Car was also returned covered in mud.

Not advertised you have to pay the £6 arrival parking ticket, and the £6 leaving ticket. Attendant also tried to make us pay him in cash rather than use the ticket machine..

Absolutely awful service. Do not book.

"Compare the Parking: A Platform Enabling Poorly Reviewed Companies like Prime Meet & Greet to Operate, if this is not true why have they not remove them?
Here my experience with one of those company on their platform.

I recently had an awful experience with Prime Meet and Greet and strongly urge others to avoid using their services. On the 9th of October, I called them at 3:03 AM to have my car returned after a long trip. Despite multiple attempts, I didn’t manage to get through to a representative until 3:29 AM. After speaking with their team, I was told my car would be returned, but it took an **unbelievable** 43 minutes for them to even start moving my vehicle, which had been sitting in their parking area the entire time.

What’s worse, dashcam footage from my car clearly shows that between 4:05 AM and 4:13 AM, their driver kept struggling to unlock the vehicle and couldn’t even locate it properly. They blamed "traffic and weather conditions," but my dashcam proves there were no such issues. This delay had nothing to do with anything but poor service and a clear lack of staff to handle the workload.

It’s unacceptable that I had to wait over an hour from my initial call to get my car back. In fact, I live in Sidcup, and it took me **less time to drive home** than it did for their team to return my vehicle. Prime Meet and Greet’s customer service was disappointing, and their explanations were dishonest. This level of inefficiency and lack of professionalism is simply not worth the money.

If you value your time and expect even basic levels of service, **avoid Prime Meet and Greet at all costs**! I’m still waiting for a proper resolution, but based on this experience, I would never trust them with my car again.

Turned up to collect car at the end of our trip. Told it would be ready in 40 minutes. 90 minutes later finally after several calls was told that the car was locked away in a car park and they wouldn’t be able to get it to us for another 4 to 5 hours! Explained that we had a 2 hour trip home ! Eventually they agreed verbally to paying our taxi home and to deliver the car to our house! Will await both! Don’t use this company

What a bad end to a lovely holiday.
Had to wait over an hour for our car to brought to the nothside car park. Was originally left at South Terminal due to our flights. The attitude of the company was unbelievable. They were rude and didn't give a damn about the wait. No apologies just a take it or leave attitude.
Well we'll definitely avoid this " company " at all costs and I would advise anyone to do the same.
Plus we had to pay an extra £6 on entry and exit which they didn't mention when we booked.
There was no proper handover on entry or exit so that you could check your car either. Driver just jumped out and said " I'm only the driver " and disappeared into the car park whilst we were checking the car.

Booked long terms meet and greet service with Prime Parking. One of the worst parking company. Avoid at all cost.

I nearly missed my flight as there was no one to meet me at the car park to hand over the car. Driver turns up 60 minutes after I called!. On return to Gatwick, Had to wait 55 minutes for my car to be delivered (inside was filthy and obviously kept in a field full of sand and dirt).

Don't use Prime Parking at Gatwick if you want stress free travel.

PRIME MEET AND GREET
Don’t use my vehicle was returned covered in mud inside the drivers area!! My vehicle must have been parked in a muddy field! Vehicle was returned filthy!
Staff was rude!!

Meet and Greet service When I left my car, it was in perfect condition: freshly washed, no scratches, dents, or any damage. I took photos and videos of my car right before handing it over to their staff as evidence of its condition. However, upon my return from holiday, after waiting for over an hour (and making several calls to check on the car’s status), my car was returned in a horrible state.

Not only was my car filthy, but it also had numerous scratches, dents, and even rust spots that were not there before. To my shock, the car had been driven an additional 72 miles! When I contacted the parking service, I was met with rude and unprofessional behavior. The person on the phone told me that I "got what I paid for" and hung up on me multiple times. They even blocked my number after I tried calling back multiple times.

After finally reaching someone who identified themselves as Tom Hemp, I was told that minor scratches and dents are not their responsibility and they would only offer me £20 for a car wash, which is far from adequate to cover the damage or the distress caused. Furthermore, they refused to take responsibility for the additional mileage on my car and denied any wrongdoing regarding the state in which my car was returned.

I am appalled by the lack of accountability, customer service, and respect shown by this company. They have refused to provide the photos they allegedly took of my car when it was initially handed over to them, which would supposedly prove their claim that the damages were pre-existing. Instead, they have accused me of attempting to make a fraudulent claim and have threatened to report me to fraud prevention services, potentially affecting my insurance premiums.

I have all the evidence, including photos and videos taken before and after using their service, showing the extent of the damage and the additional mileage on my car. This experience has been incredibly stressful and has cost me both time and money.

I strongly advise anyone considering using Easy Parking Meet and Greet Gatwick to think twice. Based on my experience, this company is not reliable, does not take care of your vehicle, and provides extremely poor customer service. I am now left to pursue legal action to seek the compensation I deserve for the damage done to my car.

Avoid this company at all costs!

Waited over an hour for car to be returned to us. Watched as 3 members of staff waited (smoking) in a customers car that had just been dropped off, for a half an hour for a fourth member of staff. They then drove off. Wasn’t a bit concerned or bothered that we were waiting for our car. After phoning again after an hour, my car finally turned up along with another car. AVOID this company. Would rather park up, keep keys and get shuttle bus.

We used Prime Parking at Gatwick airport
Dreadful service. We booked meet and greet but had to wait 1.5 hours for our car to be delivered to us and then it was absolutely filthy. It must have been parked in a muddy field. The tyres were full of mud and the inside was also filthy. Will Never use them again

Do not use
No reply from helpline
Then said they hadn’t been paid
I would not trust my car with them

Dreadful company, my friend just made her check in. Waited and waited to be collected to be taken to the airport and after numerous phone calls to the shuttle driver who gave excuse after excuse she eventually got through to a manager who arranged someone else to collect her! She has no idea where her car will be parked and flys home in the evening. Here's hoping she is reunited without the same level of delay and distress. If you like to arrive at the airport stressfree, in plenty of time, I'd book a different company!

Booked charging for my EV so I could pick the car up ang get home smoothly.
Landed at 2200 and the car had not been charged.
Had to find a fast charger wait for enough to get home. By this time motorway roadworks started.
Should have been home for midnight. Got there at 0300.
Horrendous.
Checked EV charge on my app before my flight and new it hadn't been charged by then. Hoped it would be done on arrival. I could not contact anyone to find out.
Afraid trust has gone. I would not use it again unless they change the system and send notification ASAP to say it has been charged.
Awaiting resolution.

I

When we couldn't get back from Israel due to the attacks APH kept our car for no additional cost despite not knowing when we could get back to pick it up, that's what I call excellent service.

All I can say is avoid the SUMMER SPECIAL parking. It isn't obvious on booking that they park your car and keep your keys. Im only frustrated that I didn't take my mileage. Upon return at 2.30am I collected my vehicle, once underway there was an occasional knocking sound and once on the M25 a lot of road noise through the cabin. The following day after deciding the vehicle wasn't right and needed to go to the garage, I remembered I have an app for my vehicle on my phone, to my horror it had recorded that Severe Collision Damage had occurred to my vehicle on Saturday the 6th May which obviously occurred whilst under there care. This had resulted in a front suspension spring being broken in half, the collision detection message would have also appeared on my dashboard, however this had been deleted. Im so angry that this dangerous and sly behaviour resulted in me driving myself and my daughter home in a vehicle that wasn't safe whilst being unaware as an individual had taken upon themselves to delete the warning message on the vehicle. i have been without a car for two weeks waiting repair and Jamie at Gatwick parking insists on saying no one was driving my vehicle at that time, and that the spring must have just broke all on its own whilst standing in a car park. Its a 3 year old Mercedes 4WD and I find that extremely hard to believe. We have been continually fobbed off, from reading other reviews we aren't the first to have have a broken spring and suspensions issues, clearly these vehicles are being driven on inappropriate ground by individuals with no regard for other peoples vehicles or safety. What a despicable bunch of crooks.

Booked APH Gatwick Park & Ride through this brand. Booking was easy and quick.

Booked APH Gatwick through Gatwickparking.co.uk
Great experience from start to finish.