Lgparking Avis 

Horrendous service - paid by phone. No confirmation email. Ignored repeated calls by phone and emails for directions on what to do on arrival. Ended up having to pay a premium to park elsewhere and start a dispute with my bank for a refund.
These cowboys will ignore emails, phone calls and voicemails.
Don't get caught out like I did.

I booked this meet and greet service as it was reasonable priced and then read the reviews. Was worried, but it turned out to be a really positive experience. Calls were answered promptly, and the staff member who met us on arrival was cheerful and helpful. Forgot to take out one cabin bag from the boot and by the time we realised it the car had been driven away from the car park. Rang them and they could not have been more helpful. Brought the cabin bag back within 20 minutes. When we returned, there was only a short wait, The driver who brought the car back was friendly and even covered the parking without any fuss. The car was exactly as we left it — no marks, no damage, and no unexpected mileage. I would happily use them again.

There's two parts to this review.
The person who I met both when leaving my car and picking it up 8 days later was great. Knew what to do and came across as reliable and helpful. I would have scored him 4 or 5

The person who organises where to go to pick up the car was blatantly disorganised and not aware what was going on. Any queries raised were turned back on you as though it was your fault. I spect 20-30 minutes going to 2 different car parks at 2 different terminals, all because the person on the phone had no idea what was going on.

DO DONT USE AT ANY COST, SCAM

Terrible. I’m writing this while waiting for them to turn up, despite calling half an hour ahead. Utter shite. Don’t use.

AVOID AT ALL COSTS – 100+ MILES ADDED TO OUR CAR

Genuinely the worst parking experience we have ever had. I would strongly advise anyone considering this company to stay well away.

We waited an hour for our car to be collected by a rude man with no ID, lanyard or proof he even worked for the company. He wouldn’t tell us where our car was being taken and we were then forced to pay an £8 charge despite our booking stating the parking levy was included.

While we were away, we received a notification from the Mercedes app that our car’s location services had been disabled from inside the vehicle. When we returned, we discovered that OVER 100 UNEXPLAINED MILES had been added to our car.

Even more concerning, we had left the back seats folded down, but they had been put back up while the car was in their possession. Combined with the additional mileage and disabled location tracking, this has left us seriously concerned about what our car was being used for while we were away.

The return was just as appalling. Our car was left in Gatwick short stay with NO ATTENDANT AND NO KEY. We were repeatedly told the key would arrive in “15 minutes” but waited OVER TWO HOURS.

Because they had our key, we literally could not leave. We then had to pay another £21.50 in parking charges caused entirely by their delay.

When we complained, the man on the phone was rude and intimidating, effectively telling us “what are you going to do about it?” and that we couldn’t go anywhere without our key, so we would just have to wait.

We have kept all evidence, including screenshots from the Mercedes app, mileage records, receipts, call logs and booking documents, and have now made a formal complaint.

AVOID. I would never trust this company with my car again.

AVOID DREADFUL -on our return they kept us waiting for an hour. Couldn’t get through on phone. An odd guy came up to us in car park and said could he help and said he’d check car reg on a “forum?”Told us someone would come - no further info. Then after waiting surprise surprise that man turns up in car. Tried to make us pay car park ticket when we arrived when paperwork said it was included but eventually paid it. When we got back and had to wait over an hour the driver refused point blank to pay. We had to pay otherwise we couldn’t get out of car park. He refused to say who he worked for. There was a girl who’d waited 1 1/2 hours. DO NOT USE.

Terrible. North terminal Gatwick. 60 minutes to pick car up, wanted me to pay the the terminal exit fee which I pointed out was part of my package. On returning it took 70 minutes to deliver my car back to me. (Didn’t answer my calls). When car finally arrived l asked for the paid exit ticket which the young driver gave me. I was checking over my car for any damage and found that they had done 60 miles in it. By this time the driver had disappeared. The exit ticket would you believe didn’t work so had to pay the £8 exit fee. DON’T touch this outfit with a barge pole.

DO NOT USE THOSE COMPANY. They did not answer there phone on arrival , when they did they said we had a 1.5 hours wait to pick up keys . Lots of people left with no car on arrival after Cars being left at an abandoned hotel , and told get a cab there to find someone to get keys . We lost all confidence in them due to them not picking up our keys on arrival and being told they did not work 24/7 . And on arrival back would have to get a cab to pick up car when it’s meet and greet . Found someone else on the day and now waiting on refund .

ABSOLUTE RIP OFF MERCHANTS
Tried to charge us more for coming in early!!! REFUSED to give us our keys back. ABSOLUTE DISGUSTING COMPANY

Avoid LGW Executive Meet & Greet Parking at Gatwick at all costs.

I dropped my car off on 14th June and was instructed to call 30 minutes before arrival. Despite following their instructions, nobody answered the phone for over an hour. Calls were repeatedly ignored and when I finally got through, I was given the wrong level of the car park to wait on. We spent 30 minutes waiting in the wrong location before calling again and being told the correct level. Even after getting to the right place, it was another 30 minutes before someone arrived to collect the car. We were delayed by around an hour and were extremely close to missing our flight.

The return experience on 19th June was even worse. I called 15 times before anyone answered. After finally making contact, I then waited a further 1.5 hours for my car to be returned. There were around 10 other extremely angry customers waiting, all reporting exactly the same issues with this company.

When my car was finally returned, I was absolutely disgusted by the condition it was left in. Inside the vehicle were five empty plastic bottles, two phone chargers, a pair of sunglasses, two packets of tablets, multiple McDonald’s wrappers and an empty Starbucks cup. It was absolutely obvious that my car had been used while I was away.

I handed the rubbish to the driver, who refused to take it and claimed it wasn’t his. After leaving the airport, I pulled over to inspect the vehicle properly and discovered that several £1 coins I had left in the front compartment of my car were missing.

I have never experienced such poor service from an airport parking company. The delays were unacceptable, the communication was non-existent, and the condition my vehicle was returned in was disgraceful. I genuinely do not understand how LGW Executive Meet & Greet is still operating. I would strongly advise anyone considering using this company to look elsewhere, especially if you want to make your flight!

We parked up in required car park at 4am, it took quite a few attempts to call them before arriving but did get through eventually. Someone was there being hounded by lots of angry customers (who had been waiting hours to collect their cars apparently) but it was seamless handing the keys over.
On return we heard there were serious delays around the airport, m25 & m23 was shut and no trains because of a sink hole so Gatwick was gridlocked. We called upon landing as was told 1 hour for the car to be returned. By the time we got through security and collected luggage we were in the car park in 59 minutes. Waited another 20 mins and gave them a call and they said car was on its way but with the mayhem on the roads could take a while longer. We in total waited 1hour 45 mins. Communication was good however and there wasn’t anything they could do to speed up the process. The others in our party who had official vallet parking only got out 20 mins sooner than us. Overall positive experience. Knocked a star off because had to pay for car park ticket on way out which was supposed to be included (£8.50)

LOST CAR KEYS AND APPALLING SERVICE - DO NOT USE
We arrived back into LGW after an 8 hour flight to find that LGW Executive (LG Parking) had lost our car keys - but only told us after waiting in the car park for an hour.
No apology offered and then blocked our numbers when we tried to get hold of them. When we did mange to get through (using friends' phones) they promised to call back and of course never did. Arrived at LGW at 5.30am and keys eventually found at 4pm once we got Sussex Police involved who had to go down to their depot and stand over them until they eventually found them.

Still no apology offered. We wasted a day and then had to drive 150 miles home.

Sussex Police 10/10. LG Executive 0/10

Do not use LGW Meet and greet - they do not answer the phone, they are late and they even trick you into paying extra fees. We had fees included both sides of the journey and the man told us it’s paid, gave the ticket and on exit we had to pay and hold up the queue of traffic for his lie. APPALLING SERVICE.

Absolutely appalling. Do not use this company. They tell you to call them 30mins before you arrive at the airport, but it takes them hours to come and collect (risking your flight). They made us pay for the car parking ticket despite it saying it’s included. We didn’t have time to argue. Collection was also delayed, I had to call several times, they eventually told us where to meet them and our car was there unattended, key on the wheel. Awful.

LGW Executive Meet and Greet
DO NOT USE EVER. We waited over an hour for the car to be collected and over two hours for it to be returned. Even thou we had called on departure 30 mins before and on arrival when we landed. They either don’t answer or tell lies. There were plenty of other people in the same situation. We had paid for the parking ticket in the price BUT on arriving back into Gatwick when I was handed the ticket and I asked twice that the exit fee had been paid and each time told yes it had not been paid we could not get out with out paying so they rob you blind. Nicking money off you when you have already paid. Can’t get hold of anyone! Do not use they are Cowboys!

I’ve used this company for years and actually think they provide a good service, the car is always delivered back quickly and I’ve not had any problems until the most recent time when cash was stolen from my vehicle. I am 100% certain it was them, and therefore will not use them again

LG parking meet and greet at Gatwick North terminal.
Great service - very easy drop off and collection.
Would highly recommend.
Will definitely use them again in the future.

When car came back. Realised they must have left the passenger window open for the whole duration. Passenger side absolutely drenched.
No reply from complaint or call back.

I cannot thank enough to LG PARKING SERVICES at Gatwick airport.

It was very very smooth, well organised and very professional people to deal with.

Next time I will defiantly use you again. BUT DIRECTLY THIS TIME.

I called skypark directly and I told them that they’ve got my times wrong. Instead of 11lm it’s 11am for both departure and arrival.

They turn around an said they can’t adjust the time without penalty. I was like what’s B….cks. I call Lg parking directly and they handle my quiet as it should be. They said no issues at all and changed that over with in seconds.

So everyone, call LG PARKING directly, don’t USE SKYPARK website. All they want it take your money twice rather then helping you to correct the time by few clicks to that keyboard. WELL DONE SKYPARK; YOUVE GOT A NEGATIVE REVIEW AND LOST ANOTHER CUSTOMER.