It is refreshing to phone a bank and have the call picked up almost immediately by a human being. I had an issue with my funding window but spoke to Chantelle who listened and said she would get ba... Voir plus
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Lisez les avis des autres
I have never used GB Bank before but from start to finish the whole process of opening a Fixed Rate Bond was seamless. Mark dealt with us when we first opened the account and also dealt with any queri... Voir plus
L'entreprise a répondu
I recently set up and funded a fixed rate savings bond with GB and the process was simplicity itself. I really like the simple website and the fact that GB securely check your nominated account detai... Voir plus
L'entreprise a répondu
The Customer services were very helpful, the man was polite and patient just a joy to speak to. I would recommend G B Bank, no problem.
À propos de l'entreprise
Écrit par l'entreprise
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Coordonnées de contact
Royaume-Uni
- gbbank.co.uk
4,6
Excellent
155 avis
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A répondu à 100 % de ses avis négatifs
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Great bank with great name!
I have saved with GB Bank for a year now and find them excellent both in terms of competitive rates, easy navigation on their website and very friendly and helpful service operators. I have recommended them to many friends and relatives and would not hesitate in doing so generally. The lady I spoke to today, Claire, was exceptionally helpful. Keep up the good work GB Bank and good luck for 2026.
3 décembre 2025
Avis spontané
Réponse de GB Bank
Hi Lizzy
Thank you so much for taking the time to share your experience of our products and service and for your fantastic 5-star review.
We are delighted to hear that you have recommended us to your family and friends based on your experience of saving with us.
We look forward to continuing to provide you all with competitive rates and excellent service and wish you all the best for 2026.
Kind regards
The GB Bank Savings Team
Excellent Customer Care .....
Rob was extremely helpful and patient in helping me set up my account. He spent 46 minutes on the phone going through each step online with me; even with me asking him basic questions I had just to make sure I had understood all the information correctly. Did not feel rushed or pressurised. The online set-up was actually simple but I just felt I needed "someone holding my hand" whilst setting up online and so glad that it was Rob on the other end of the phone! Thank you Rob
26 novembre 2025
Avis spontané
Réponse de GB Bank
Hi Natasha
Welcome to GB Bank!
Thank you for your 5-star review and for taking the time to share your experience with our Customer Service team.
We are delighted to hear you found the online set up simple and appreciate it's good to talk through it with someone for the extra re-assurance.
We hope you are all set to go with your account but please do not hesitate to get in touch if you do have any further queries - the team will be more than happy to help.
They are available on 0808 164 2111 Monday - Friday 9.00am - 5.00pm (except bank holidays).
Kind regards
The GB Bank Savings Team
This review is not for the overall…
This review is not for the overall company performance but for the excellent staff , namely clare and Sam who answered the phone and solved my problems. They were extremely helpful, professional and above all human. It was a real pleasure not talking to an Ai bot.
26 novembre 2025
Avis spontané
Réponse de GB Bank
Hi Phil
Thank you so much for your 5-star review and taking the time to share your experience of our excellent staff.
We are delighted to hear you found them extremely helpful and professional and we will pass on your fantastic feedback to Clare and Sam.
Kind Regards
The GB Bank Savings Team
The reason my communication was so good was Rob
The reason my communication was so wonderful, was
Rob, the person who so patiently stayed on the line to guide me through the process. I am one of Britains most useless users of the internet but Rob held onto his sanity and got me through.
21 novembre 2025
Avis spontané
Réponse de GB Bank
Hi Peter
Welcome to GB Bank!
Thank you for your 5-star review and for taking the time to share your experience with our Team. We are delighted to hear that the communication was wonderful, and should you need any further help, please do not hesitate to get in touch. Our Customer Service team are available Monday - Friday 9.00am - 5.00pm and will be happy to help with any queries.
Kind regards
The GB Bank Savings Team
Great service recommended TVM (thanks very much!)
Had to contact the bank by phone as I had just opened up a new (2nd) account with them but needed some help to make my deposit. The lady Chantel was extremely friendly and helpful, she guided me through the process and gave me other information that I needed. She was very patient. As I said this is my 2nd account with GB bank and I am very pleased with their service and rates.
12 novembre 2025
Avis spontané
Réponse de GB Bank
Hi Bert
Thank you for your 5-star review! We are delighted to hear you are pleased with our rates and service and you have opened your 2nd GB Bank savings account.
Thank you for taking the time to share your experience and we will ensure we pass on your great feedback to Chantel.
Kind regards
The GB Bank Savings Team
My enquiry was dealt with professional…
My enquiry was dealt with professional efficiency and patience by Swags... well done 👍👍👍
13 novembre 2025
Avis spontané
Réponse de GB Bank
Hi Bernie
Thanks very much for your 5-star review! We really appreciate you taking the time to share your experience and we are delighted to hear your enquiry was dealt with professional efficiency and patience by Swags. We will ensure we pass on your feedback.
Kind regards
The GB Bank Savings Team
Swags well done!
Swags has shown exceptional patience in dealing with our query. A very pleasant and engaging young lady.
11 novembre 2025
Avis spontané
Réponse de GB Bank
Hi John
Thank you for taking the time to leave your 5 star review and share your experience of our Customer Service team.
We are delighted to hear your queries were resolved and we will ensure we pass on your kind comments to Swags.
Kind regards
The GB Bank Savings Team
Account security
Had an email this morning regarding my account security, phoned and spoke with Sam who was very helpful and sorted out my query. Can’t fault the service I have received so far, long may it continue 😊
29 octobre 2025
Avis spontané
Réponse de GB Bank
Hi C
Thank you for your 5-star review, we are delighted to hear you have received great service regarding your Savings account.
We really appreciate you taking the time to share your experience.
Kind Regards
The GB Bank Savings Team
120 day account
120 day account. Simple. No issue.
Done with other banks many times.
They return money plus interest on expiry day.
GB Bank no ...
On day you accept account you have to close sane account. No message, no clarify. I needed money for a house purchase and failed. Going legal with GB Bank. Do not trust or use them. No customer info, no info on banking regulator.
18 octobre 2025
Avis spontané
Réponse de GB Bank
Hi Colin
We are sorry to see you have left a one-star review, and you are unhappy with your 120 Day Notice Account.
We understand you wish to make a withdrawal or close your account for a house purchase. Please note, this is possible, under the Terms of your account, to do this you need to provide 120 days’ notice.
We note you called our Customer Service team on 17 October to discuss this, we will be more than happy to start your notice period from 17 October if you wish to continue with your withdrawal / closure.
We would like to confirm that GB Bank hold a full banking licence, and we are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Service Register number is 850286 – the Financial Service Register can be accessed at www.fca.org.uk/register.
If you would like to discuss this information further, please contact our Customer Service team on 0808 164 2111, they are available Monday – Friday, 9.00am – 5.00pm (except bank holidays).
Kind regards
The GB Bank Savings Team
Patience and helpfulness
Swags was extremely patient and helpful when I tried to sort out some confusion over a new account after having changed my bank details. I can't thank her enough
13 octobre 2025
Avis spontané
Réponse de GB Bank
Hi Douglas
Thank you for taking the time to share your recent experience and for your 5-star review! We are delighted to hear Swags helped you with your query, we will ensure we pass on your thanks.
Kind regards
The GB Bank Savings Team
Excellent Mortgage Services & Competitive Rates
I could not recommend GB Bank enough. I recently worked on a mortgage application with them and the whole process was extremely well managed. Adnan, our relationship manager was professional and efficient and supported the application from start to finish. Over and above this, the rate offered was highly competitive.
1 septembre 2025
Avis spontané
Réponse de GB Bank
Hi Connor
Thank you taking the time to share your experience of your recent mortgage application and for giving us a fantastic 5-star review.
We really appreciate your comments, and we are delighted to hear your Relationship Manager, Adnan supported you through the whole process and based on your experience you would recommend GB Bank - thank you.
Kind regards
The GB Bank Lending Team
More than 5 Star Reviews for MR. Suvir Bhargava from GB Bank
I would like to take this opportunity to give GB Bank — and especially Mr.
Suvir Bhatnagar — a 5-star review. Suvir has been one of the most responsible, diligent, and customer-focused professionals I have ever worked with.
He successfully helped us secure a remortgage for our hotel within a very tight three-to-four week deadline, something that would have been nearly impossible without his dedication. I was very impressed with his level of care, attention to detail, and his commitment to always putting the customer first.
Thanks to Suvir and the GB Bank team, the entire process was smooth and efficient, and we felt fully supported from start to finish. I would not hesitate to recommend GB Bank and Suvir Bhargava to anyone looking for outstanding financial solutions and exceptional customer service.
15 juillet 2025
Avis spontané
Réponse de GB Bank
Thank you so much for taking the time to share your experience of your recent remortgage with us.
We are delighted to hear that Suvir successfully helped you to secure your remortgage for your hotel in such a short space of time.
We really appreciate that would recommend GB Bank based on this experience and the level of care and attention you received from Suvir and the team.
We are very grateful for your comments and appreciate you taking the time to leave this fantastic 5-star review.
Kind regards
The GB Bank Lending Team
A run around to give this company my…
A run around to give this company my money!
Memorable place was not accepted, then my password. Closed out and had to call them, 40 mins on the phone, they couldn't find my details, I had opened the account, but they had put my husbands name he was a 2nd. Yesterday, transferred form my bank £1,000, today a large sum from my bank, I don't do Apps. When it didn't arrive to GB, I called. Oh your account has timed out, it's 21 days. In my reckoning 21days was today 11.9.25, my money went back to my bank. We can reopen your account for you, I don't want to go through all the hassle again. my £1,000, sent 10.9.25, is not returnable.
11 septembre 2025
Avis spontané
Réponse de GB Bank
Hi Andrea
We are sorry to hear of the problems you have encountered opening your joint savings account. We understand you have spoken to our Customer Service team again today who have explained why the details were not accepted and they have offered a solution to the issues you were facing.
We would really like the opportunity to get your account set up correctly with your funds effective the date you tried to make your deposit. If you would like to proceed, please call the Customer Service team again on 0808 164 21 11 and they will be happy to help. The team are available 9.00am – 5.00pm Monday – Friday (except bank holidays).
Kind regards
The GB Bank Savings Team
The helpline person named Samantha…
The helpline person named Samantha (Sam) was professional, courteous and efficient.
A *
5 septembre 2025
Avis spontané
Réponse de GB Bank
Hi Rob
Thank you for your 5 star review! We are really grateful that you took the time to share your experience of our Customer Service team.
Kind regards
The GB Bank Savings Team
What a fantastic Bank
What a fantastic Bank. Swags was amazing, I made a resent transfer but for some reason it did not through.
Rang and spoke to Swags and she could not have been more helpful. After taking all the security checks and then finding out why the transaction did not go through, I was told to check my nominated account, and there it was, great, we were then able go ahead with our house purchase, well done, keep up the good work.
4 septembre 2025
Avis spontané
Réponse de GB Bank
Hi Richard
Thank you for taking the time to leave your fantastic 5 star review. We really appreciate your kind comments and we are delighted to hear Swag in our Customer Service team helped you with the issue.
Wishing you the best of luck with your new house purchase.
Kind regards
The GB Bank Savings Team
Good Customer Service Experience
I've recently opened a GB Bank account and I was having a problem logging in.
My call to customer service was answered promptly and I was guided through the process by a lovely patient chap, he couldn't have been nicer.
As it's a new bank I was a bit apprehensive but the good customer service has made me feel very positive about my decision.
I would have given 5 stars but since I had the hiccup getting logged on in the first place I thought 4 was fairer.
2 septembre 2025
Avis spontané
Réponse de GB Bank
Hi Liz
Welcome to GB Bank!
Thank you for taking the time to leave your review and sharing your account opening experience, we are very grateful for your comments.
We are delighted to hear our Customer Service team have helped you with your problem logging in and their good customer service has left you feeling positive about saving with us.
Kind regards
The GB Bank Savings Team
Frustrating
Already having problems and not even opened an account yet. Filled in all the details, clicked on the link to upload documents required, for a message to pop up saying d.o.b is incorrect. Tried again and says I've reached the maximum times. So now having to post them.
1 septembre 2025
Avis spontané
Réponse de GB Bank
Hi Bev
Thank you for taking the time to leave your review and share your experience.
If you have any further issues with your documents, please call our Customer Service team who will be happy to help.
They are available on 0808 164 2111, 9.00am - 5.00pm - Monday - Friday, except bank holidays.
Kind regards
The GB Bank Savings Team
So far so good
They answered the phone quickly when I called with a query before opening my account. The account opening process was then easy enough, if not as slick as some app-only banks I've used (snail mail verification code before withdrawals are allowed). Deposits, including initial small test amount, have been pretty much instantaneous. All good to date.
31 août 2025
Avis spontané
Réponse de GB Bank
Hi Simon
Welcome to GB Bank!
Thank you for taking the time to leave your review of your account opening experience. We really appreciate your comments and delighted to hear your experience with us has been good to date.
Kind regards
The GB Bank Savings Team
Great customer service
The friendly service advice and follow up support received by Claire.
29 août 2025
Avis spontané
Réponse de GB Bank
Hi John
Thank you for taking the time to leave your 5 star review. We really appreciate your comments and are delighted to hear you received great customer service from Claire.
Kind regards
The GB Bank Savings Team
So impressed with this bank
So impressed with this bank. So easy to set up and authenticate account, letter with authentication code arrived a few days after opening account. Chose this bank as reviews stated they were easy to contact and very helpful but so far have not needed to speak to them. Such a refreshing change.
25 août 2025
Avis spontané
Réponse de GB Bank
Hi Kerry
Welcome to GB Bank!
Thank you for your very kind words and for your 5-star review. We really appreciate you taking the time to share your experience.
Should you need to contact our Customer Service team, they are available Monday - Friday 9.00am - 5.00pm (except bank holidays) on 0808 164 2111.
Kind regards
The GB Bank Savings Team
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