Geepas website was a pleasure to browse, as were all the products available. Delivery of my item was lightening fast, packaging was spot on and the product has proformed amazingly. Communication via e... Voir plus
L'entreprise a répondu
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Recently I bought a grinder mixer, it's working really well with 3 different types of grinder, my MIL likes it as she is a good cook, uses it multiple times everyday and it is tough and strong but mak... Voir plus
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My experience with Geepas has been awful. I ordered an item, for almost 2 weeks I didn't receive it. Sent several emails with no response. No phone number to contact apart from email. You noted on yo... Voir plus
Excellent product, mediocre after sales service. On 15th December 2025, I acquired a Digital 2 in 1 Air Purifier Carbon Filter with Humidifier. Model GAP 63073 UK. The appliance, so far, performed... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'électroménager
- Magasin de plans de travail
- Grossiste en appareils électriques
- Entreprise d'électronique
- Magasin de matériel de cuisine
- Magasin d'aspirateurs
Écrit par l'entreprise
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Coordonnées de contact
Royaume-Uni
- geepas.co.uk
3,8
Bien
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Its speedy service.
5 juin 2026
Avis spontané
Réponse de Geepas UK
Dear Sekar,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you were pleased with the speedy service you received. Providing a fast and efficient experience for our customers is very important to us, and it is always encouraging to know when we have met expectations.
Your support and kind feedback are greatly appreciated.
Thank you once again for your review.
Kind regards,
Customer Services
Western International Group (UK)
Excellent service and product.
1 janvier 2026
Avis spontané
Réponse de Geepas UK
Dear Rumon,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to hear that you were pleased with both the service you received and the product itself. Providing excellent customer service alongside quality products is something we continually strive for, and it is rewarding to know that we met your expectations.
Your kind words and support are greatly appreciated.
Thank you once again for your feedback.
Kind regards,
Customer Services
Western International Group (UK)
Fan was really good quality
Fan was really good quality, sturdy and above all the air throw has really impressed me.
30 mai 2026
Réponse de Geepas UK
Dear Saeed,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you are pleased with the quality and sturdiness of the fan. It is especially encouraging to know that the air throw has impressed you and that the product has met your expectations.
Your kind comments are greatly appreciated and will be shared with the team.
Thank you once again for your feedback and support.
Kind regards,
Customer Services
Western International Group (UK)
Very poor quality
Very poor quality. I bought a washing machine 2 years ago. Faced several complaints such as PCB failure. Repaired twice.
5 juin 2025
Avis spontané
Réponse de Geepas UK
Dear Customer,
Thank you for your feedback.
We are very sorry to hear about your experience and sincerely apologize for any inconvenience caused.
However, after reviewing your comment, we would like to clarify that we operate in the UK and do not sell washing machines in this market. We are therefore unable to locate any corresponding order or support record based on the information provided.
We kindly request that you refer back to the original retailer or supplier, along with the country of purchase, as they would be best placed to assist you with this matter, including any repair or warranty-related concerns.
We appreciate you taking the time to share your feedback.
Kind regards,
Customer Services
Western International Group (UK)
Réponse de Geepas UK
Dear Jonny,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you were pleased with the fast delivery of your order. Providing a reliable and efficient service is very important to us, and it is always encouraging to know when we have met our customers' expectations.
Your feedback is greatly appreciated.
Thank you once again for your support.
Kind regards,
Customer Services
Western International Group (UK)
Its was quite nice i love the quality…
Its was quite nice i love the quality and grinding well i recomend people to trust.
30 mai 2026
Réponse de Geepas UK
Dear Haritha,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you are pleased with the quality of the product and that it is performing well for your grinding needs. It is especially rewarding to know that you would recommend our products to others.
Your kind words and trust in our brand are greatly appreciated.
Thank you once again for your feedback.
Kind regards,
Customer Services
Western International Group (UK)
Delivery took longer than next day…
Delivery took longer than next day delivery, despite paying for next day delivery. Very poor customer service. Contacted their Customer Support via email and chased for an update twice but got no response. No way of contacting via phone, only available via email!
Item arrived today in a damaged box. Will check to see whether the item is functioning as expected.
29 mai 2026
Réponse de Geepas UK
Dear Asaf,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
Delivery took longer than committed on…
Delivery took longer than committed on your website
Suppose to receive it on 24th May but received on 26th May
Pathetic customer care, no other option to reach out other than email and emails are not replied for many days
Poor quality product received which had scratches all over, not sure how to return as no response from customercare
25 mai 2026
Réponse de Geepas UK
Dear Neha,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Next-day delivery Oder not ye arrived 1 week later
I ordered this fan on 28/05/2026 and it was marked next day delivery. It’s 03/06/2026 I haven’t heard from Geepas or delivery company about the order yet. What a shitty service this has been waiting for updates can’t get any. I regret my decision to buy this product thought it was going to be helpful during heat wave.
28 mai 2026
Réponse de Geepas UK
Dear Simbarashe,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Réponse de Geepas UK
Dear Ranjit,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Réponse de Geepas UK
Dear Freddy,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you are very happy with your purchase and that you found the product to be amazing and worth buying. Positive feedback such as yours is truly rewarding and motivates us to continue providing quality products and service.
Your kind words and support are greatly appreciated.
Thank you once again for your feedback.
Kind regards,
Customer Services
Western International Group (UK)
Réponse de Geepas UK
Dear Sonali,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
My parcel still not arrived and you…
My parcel still not arrived and you keep sending me emails to ask about my experience well co soldering it said next day delivery nearly two weeks ago………
24 mai 2026
Réponse de Geepas UK
Dear Karen,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and has provided a full refund for your order.
Kindly note that refunds typically take approximately 3–4 working days to be credited back to your original payment method, depending on your bank’s processing times.
We truly regret the experience and appreciate you bringing this to our attention. Your feedback is important to us as we continuously work to improve our service.
Kind regards,
Customer Support Team
Geepas UK
I have NOT received my parcel yet and…
I have NOT received my parcel yet and am unable to access the tracking for it.
28 mai 2026
Réponse de Geepas UK
Dear Zaria,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
It was supposed to be next day…
It was supposed to be next day delivery. Order placed on 28th may today is 2nd June product still not delivered.
28 mai 2026
Réponse de Geepas UK
Dear Tasie,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
I order cooler and they promise me next…
I order cooler and they promise me next day delivery but today is 5 day but still i didn't received my cooler.
28 mai 2026
Réponse de Geepas UK
Dear Akshaykumar,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
I didn't receive the product yet
I didn't receive the product yet. I ordered on 27 May. It's showed next day delivery, but now it's been 6 days. It's my mistake I ordered through Geepas, far better if I ordered through different websites.
27 mai 2026
Réponse de Geepas UK
Dear Anju,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
Item not received and no response from customer care
I ordered an item in 28th May night. But item is not received yet. The site says next day delivery. But today date 1st June.
There is no replay customer care email, also there is no customer care contact number. ???
1 juin 2026
Avis spontané
Réponse de Geepas UK
Dear Jins,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
poor delivery quality
I haven't tested the product itself yet, so I can't comment. However, I have many reservations about the delivery. First, it wasn't delivered the next day, as the website advertises. Second, the courier didn't knock on the door; he simply left the package in a box in the garden and left without notifying me of the delivery.
26 mai 2026
Réponse de Geepas UK
Dear Arkadiusz,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Réponse de Geepas UK
Dear Malik,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
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