I stupidly put the lid for our brand new blender in the dishwasher, which subsequently ruined the lid. So I emailed Geepas asking for a new lid. Sreya, the customer service rep was exceptional, she wa... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I haven't tested the product itself yet, so I can't comment. However, I have many reservations about the delivery. First, it wasn't delivered the next day, as the website advertises. Second, the couri... Voir plus
Your Customer Service agent Sreya MS was very helpful from the start. She was quick with her replies, solving our problems and offering a replacement. I can only say well done to her and your company... Voir plus
L'entreprise a répondu
Although delivery took a little bit longer than expected I can't fault the quality of the fan I bought it's 3 settings keep the room really cool in this warm weather.
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'électroménager
- Magasin de plans de travail
- Grossiste en appareils électriques
- Entreprise d'électronique
- Magasin de matériel de cuisine
- Magasin d'aspirateurs
Écrit par l'entreprise
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Coordonnées de contact
Royaume-Uni
- geepas.co.uk
3,9
Bien
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Geepas UK
Hi Marie,
Thank you for your feedback. We’re delighted to hear that you are happy with both our products and service.
It’s great to know we could meet your expectations. Feedback like yours motivates us to continue delivering quality products and excellent service.
Kind regards,
Customer Support Team
Geepas UK
Save your money go elsewhere
Product failure within the first 12 months, failure for any response from customer service resulted in product binned.
SAVE YOUR MONEY AND GET A RELAIBLE PRODUCT WITH A RELAIBLE WARRANTY FROM A REPUTABLE COMPANY.
16 avril 2026
Avis spontané
Réponse de Geepas UK
Dear James,
We’re really sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the inconvenience caused.
Upon reviewing the matter, we were unable to locate any direct communication from your end regarding this issue. We kindly request you to contact our Customer Services team directly so we can assist you promptly and find a suitable resolution under warranty.
We truly value your feedback and appreciate you bringing this matter to our attention. If you require any further assistance, please feel free to contact us.
Kind regards,
Customer Support Team
Geepas UK
Good warranty
Kettle developed a fault after 6 weeks and Company refused to replace it under the warranty.
Update: They contacted me to offer a full replacement for which I thank them.
14 avril 2026
Avis spontané
Réponse de Geepas UK
Dear Paul,
Thank you for sharing your feedback. We’re very sorry to hear about your experience, as this is not the standard we aim to provide.
Please accept our sincere apologies for the inconvenience caused by the issue with your kettle. We completely understand how disappointing this must have been.
One of our support agents has already contacted you via email and provided a prepaid return label along with full instructions to arrange your replacement as quickly as possible. However, we haven’t received a response from you yet.
We are fully ready to proceed with your replacement and resolve this for you without any further delay.
Kind regards,
Customer Support Team
Geepas UK
Réponse de Geepas UK
Dear Grant,
Thank you for your excellent feedback. We’re delighted to hear that you found our service easy to use and that the ordering and tracking process was smooth and convenient.
We strive to provide a seamless experience for our customers, so it’s rewarding to know we met your expectations.
Your kind words are greatly appreciated and encourage us to continue delivering high standards of service.
Kind regards,
Customer Support Team
Geepas UK
Réponse de Geepas UK
Dear Jibi,
Thank you for your wonderful feedback. We’re delighted to hear that you had a good experience with us.
We always aim to provide a smooth and efficient service, so it’s great to know that your experience met your expectations.
Your kind words mean a lot to us and motivate us to continue delivering excellent service.
Kind regards,
Customer Support Team
Geepas UK
Bought kettle and toaster from this…
Bought kettle and toaster from this company unfortunately the kettle was faulty. I contacted company and they replied right away and after telling them what was wrong they replaced the item without any problems.
Thankyou for the amazing customer service
19 février 2026
Avis spontané
Réponse de Geepas UK
Dear Gillian,
Thank you for your wonderful feedback. We’re delighted to hear that you had a positive experience with our customer service and that your issue was resolved quickly.
We always aim to deliver a smooth and efficient experience, so it’s great to know our team was able to assist you promptly while providing clear and supportive communication throughout.
Your kind words mean a lot to us and motivate us to keep providing excellent service.
Kind regards,
Customer Support Team
Geepas UK
Réponse de Geepas UK
Dear Vikash,
Thank you for sharing your feedback. We’re very sorry to hear about your experience, as this is not the standard we aim to provide.
We sincerely apologise for any confusion regarding the free gift promotion.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and is currently awaiting your response so we can proceed with the appropriate resolution.
We kindly request that you check your email inbox, including your spam or junk folder, for our message. If you are unable to locate it, please feel free to contact us directly at support@geepas.co.uk, and our team will be happy to assist you further.
Kind regards,
Customer Support Team
Geepas UK
Réponse de Geepas UK
Dear Emmanuel,
Thank you for your feedback. We’re delighted to hear that you are happy with our products.
It’s great to know we could meet your expectations. Feedback like yours motivates us to continue delivering quality products and excellent service.
Kind regards,
Customer Support Team
Geepas UK
Réponse de Geepas UK
Hi Williams,
Thank you for your feedback. We’re delighted to hear that you are happy with both our products and service.
It’s great to know we could meet your expectations. Feedback like yours motivates us to continue delivering quality products and excellent service.
Kind regards,
Customer Support Team
Geepas UK
Not next day delivery
I ordered it for next day delivery and got it 2 days later. I needed it for the next day. Sure it was still quick but not the next day as advertised
25 mars 2026
Réponse de Geepas UK
Dear Catherine,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
Please note that we rely on third-party courier partners for deliveries.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and is currently awaiting your response.
We truly regret the experience. We value your feedback and appreciate you bringing this to our attention.
Kind regards,
Customer Support Team
Geepas UK
Western International (Geepas) superb customer service)
I had a small problem with my Geepas toaster but ,
"Western International"customer service were exceptional .
Everything sorted very quickly with superb interaction.
Thanks to Geepas and Western International for great service.
10 avril 2026
Avis spontané
Réponse de Geepas UK
Dear Customer,
Thank you for your wonderful feedback. We’re delighted to hear that you had a positive experience with our customer service and that your issue was resolved quickly.
We always aim to deliver a smooth and efficient experience, so it’s great to know our team was able to assist you promptly while providing clear and supportive communication throughout.
Your kind words mean a lot to us and motivate us to keep providing excellent service.
Kind regards,
Customer Support Team
Geepas UK
Pathetic customer service
I asked for change of product almost immediately after placing the order and informed the company that I am ready to pay the difference as the later version had a higher price, however the GEEPAS customer service insisted on sending the pervious product without making any efforts to change it as per my request. Pathetic customer service.
1 avril 2026
Réponse de Geepas UK
Dear Ved,
Thank you for sharing your feedback. We’re very sorry to hear about your experience, as this is not the standard of service we aim to provide.
We sincerely apologise for the inconvenience caused. As per our policy, once an order has been placed, we are unable to make changes to the item.
Please be assured that this policy is in place to ensure orders are processed and dispatched as quickly as possible.
We truly value your feedback and appreciate you bringing this matter to our attention. If there is anything further we can assist you with, please do not hesitate to contact us.
Kind regards,
Customer Support Team
Geepas UK
It’s great and worth for price compare…
It’s great and worth for price compare to any other products. It was delivered very next day itself . Thank you
4 avril 2026
Réponse de Geepas UK
Hi Rajendran,
Thank you for your feedback. We’re delighted to hear that you were satisfied with the quick delivery and the quality of the product.
It’s great to know that you found it to be good value for money. Your feedback motivates us to keep providing efficient service and reliable products.
Kind regards,
Customer Support Team
Geepas UK
Réponse de Geepas UK
Dear Hoorab,
Thank you for sharing your feedback. We’re very sorry to hear about your experience. This is not the standard we aim to provide our customers. We sincerely apologize for the inconvenience caused.
Upon reviewing your case, we found that one of our agents has already reached out to you with an offer for a replacement.
We kindly request that you respond to that email at your earliest convenience so we can assist you promptly and resolve this matter without further delay. Your satisfaction is our priority, and we’re here to help.
Kind regards,
Customer Support Team
Geepas UK
Flase Promises of next day delivery
Promises next day delivery. Ordered 1 week ago, the product has not arrived yet.
8 avril 2026
Réponse de Geepas UK
Dear Deepak,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
Upon reviewing your case, we found that due to the festive season, courier services experienced disruptions which impacted delivery timelines. Please note that we rely on third-party courier partners for deliveries.
We can confirm that your order has been successfully delivered.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and is currently awaiting your response.
We truly regret the experience. We value your feedback and appreciate you bringing this to our attention.
Kind regards,
Customer Support Team
Geepas UK
It is poor quality,not strong and the…
It is poor quality,not strong and the colour from stuff change quickly aslso effect on meet texture,I turned of very quick because of warm and high prushing!The meat squash no grinder and stocked on the machin..I tought maybe it is new and opend it but happends 4times and I am not happy at all.
2 avril 2026
Réponse de Geepas UK
Dear Roya,
Thank you for sharing your feedback. We are very sorry to hear about your experience with the meat grinder, as this is not the standard of quality we aim to provide.
Please note that one of our agents has already contacted you via email with a prepaid return label and full instructions to arrange your refund as quickly as possible. Kindly check your inbox, including your spam or junk folder, for this email. If you require any further assistance, please reply directly to that email, and we will be happy to help.
We truly appreciate your patience and understanding.
Kind regards,
Customer Services Team
Western International Group (UK)
Sort its warranty out
Sort its warranty out
Very difficult to register
Like most things in this life
Nothings easy is it
So no warranty???
7 avril 2026
Avis spontané
Réponse de Geepas UK
Dear Richard,
We’re sorry to hear that you found registering your product for warranty difficult. We completely understand that it can be frustrating.
Please kindly contact our Customer Service team, and we will be happy to assist you step by step with the registration process. We’re here to make it as easy as possible and ensure your warranty is properly activated.
We truly regret the experience. We value your feedback and appreciate you bringing this to our attention.
Kind regards,
Customer Services Team
Western International Group (UK)
Réponse de Geepas UK
Dear Ency,
Thank you for your feedback. We’re very sorry to hear that the product did not meet your expectations.
We sincerely apologize for the inconvenience caused, particularly regarding the assembly and the jars. This is not the standard we aim to deliver. Your feedback has been forwarded to our quality team for further review.
Please feel free to reach out to us directly so we can assist you further and work towards a suitable resolution. We truly value your feedback and appreciate you bringing this to our attention.
Kind regards,
Customer Support Team
Geepas UK
Very poor delivery
Very poor delivery. Yet to receive the product and 24 hrs delivery promised.
1 avril 2026
Réponse de Geepas UK
Dear Thomas,
Thank you for your feedback. We sincerely apologize for the delay and inconvenience caused.
Due to festive season disruptions, courier services experienced delays which impacted delivery timelines. Please note that we rely on third-party courier partners.
We are closely following your order and will ensure the delivery is completed. We truly appreciate your patience and value your feedback.
Kind regards,
Customer Support Team
Geepas UK
Its says next day delivery.
Its says next day delivery.. its been a week still waiting for the delivery.
31 mars 2026
Réponse de Geepas UK
Dear Nijo,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
Upon reviewing your case, we found that due to the festive season, courier services experienced disruptions which impacted delivery timelines. Please note that we rely on third-party courier partners for deliveries.
We can confirm that your order has been successfully delivered.
We truly regret the experience. We value your feedback and appreciate you bringing this to our attention.
Kind regards,
Customer Support Team
Geepas UK
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